Docebo Erfahrungen

Vorteile

This product really thinks about the end user and what would engage them which increases usage. There are so many benefits you can get from the add ins available and some of them you don’t even need to have their LMS to use. They have really thought out of the box on their Impact Learning!

Nachteile

There are small pieces on the site that have potential for growth for example there isn’t a gap analysis tool for the content. This said, they do use their community site for users to log in, share their journeys and add ideas which can be picked up by their developers for future enhancements.

Vorteile

Docebo's user interface is one of the best out there. I was impressed with the clean look and feel of the platform which was reinforced by our learners through their own feedback. Docebo's user experience encourages user adoption and more time in the platform if they can find and view the content they are looking for. Docebo's combination of traditional eLearning content along with it's Channels (corp. youtube type feature) are fantastic. We are looking forward to incorporating gamification to help round our the user experience.

Nachteile

Docebo could use some work on the administrator side of the platform. There are quite a few areas where there are way too many clicks or a lack of bulk processes that cause additional work for an administrator. One big item that hasn't made its way into the platform but is apparently in plan, is the ability for an administrator to login as a user, to see what they are seeing or even test what as that user to ensure all works prior to releasing new content, features, etc. Unrelated to the platform, but an area that needs improvement is the Customer Support. Docebo only offers email/ticket management and online chat support. There is currently no phone support and many times issues could be solved if you were just able to talk to someone. It should be noted that I am starting to see a shift in this practice which will be welcomed by all current clients.

Vorteile

Some of the workflows are intuitive. Supports a lot of file formats.

Nachteile

Clunky navigation. Our users consistently report negative feedback. There are bugs in the workflows, customer support all give different responses and often are incorrect. The support is just awful being in EST with no phone support (even for fee) available. issues take a long time to solve (sometimes months) and support is very slow. This is not a very well developed or managed application given the breadth and scope of issues we've encountered.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Docebo

Vorteile

The ability to customise the platform to suit our business.

Nachteile

The bread crumbs you have to look through to fix if you assign an automated course to a new user and for some reason, it does not work.

Vorteile

Love the ease of use on the admin side, though the learner side of the UI is also very smooth and easy to use. The ability to enable only the features you need as an admin is great! Less clutter and you just see what you need to. Integration with other systems and software is well done, all the way down to tying in virtual classes. Great support and very responsive team.

Nachteile

While using it initially there wasn't the integration with Salesforce that we needed, but unless that's an absolute requirement I really don't view that as a reason to not use this product again.

Vorteile

We needed to be able to customize our software for each client, and collect detailed reports. Docebo worked really well for us.

Nachteile

We needed the surveys to be structured so that we could pull detailed statistics from answers... more like survey monkey. What Docebo currently offers is more of a "did you like this class" type of survey. We were looking for more detail such as WHO answered this question in this way, ie Did doctors answer the question with yes, or was it nurses who answered the question with a yes?

We could have used an ability in the Docebo tests to give detailed feedback for each answer regardless of whether the question was answered correctly or not. sometimes knowing why an answer is wrong is a huge teaching tool.

Vorteile

1. Fast and easy-to-use interface
2. Flexible settings
3. Reach functionality, including full support of business process to certify our partners
4. Fast and professional support and reaction to feature requests.
5. Very responsive API

Nachteile

We'd like to see richer API (to have access to all of the objects on LMS side and manipulate them).

Vorteile

It look intuitive for students and it's friendly in its looks. Not intimidating at all. It's refreshing and nice. You can navigate it with few obstacles.
Allows teacher to use a very good mashup of resources and arrange them nicely.

Nachteile

If you are the admin, you wouldn't like it very much. It is not logical in its structure and does not make sense in the processes to manage courses, groups and students.

Vorteile

There flexible and easy-to-use learning solution allows quick employee training that is extremely useful in the Hospitality field!

Nachteile

The price was my only Con using Docebo. The price just kept increasing

Vorteile

Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart.
Make sure you test it!

Nachteile

BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can.

Vorteile

Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.

Nachteile

The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?

Vorteile

The advantage to Docebo is that most of our learning is in one place.

Nachteile

There are lots of negatives to say about Docebo. We had an integration last summer with LinkedIn Learning. Docebo kept saying there was a bug and that it would be corrected within 2 weeks. Every 2 weeks, the support team would say the bug led to something else and the original problem was still not corrected. We found their response time to be horrible and their responses were unsatisfactory.

Vorteile

App-based so you can use only the features you need. Integration with Slack, G-suite. Lots of content types. The ability to deep link into specific courses for users. Support for eLearning, webinar, and ILT. Granular user permissions and management.

Nachteile

Everything else. The WORST support I have ever encountered. We purchased because of the "new theme" they recently released, however on the third day I was unable to use it at all. The support ticket took 24 days for even the simplest response, which was resolved after 6 weeks of submitting it - only for the same issue to happen again. Initial responses are basic questions, such as "Is it OK if I login to your site to repro the issue?" - clearly trying to buy time. Even the SIMPLEST QUESTION like what IP address to whitelist for automated CSV upload took TWO WEEKS!!!! Our IT team had to find an error in THEIR API to get mobile version of site to work. Clearly they focus support on clients paying hundreds of thousands of dollars. Go with Litmos instead and make it work.

Vorteile

Docebo is easy to use so every users can easily learn how to enter the platform, start a training and learn something new.

Nachteile

For us it will be also important the performance modul, but at the moment is not well implemented. But there is a continuous improvement roadmap.

Vorteile

Docebo has many great features and apps to enhance the learning experience. Some features are complicated to set up and onboarding is a must if you new to Learning Management.

Nachteile

Even through Docebo offers many great features, we have found many "technical bugs" that Learning and Support are slow to correct, making the functionality poor and the user experience frustrating.

Vorteile

Easy to use
Lots of options
Excellent user registration system
A Very good system reports (General and customized)

Nachteile

Some reports do not support Hebrew. There is a need to improve Power Point presentation and accessibility issues
It would be nice if there was an application to create training resource demo files automatically

Vorteile

The features is very easy to use. It is also can be customized and the software working smoothly all through out. Definitely good for me.

Nachteile

None so far. Just improve more the customer service in terms of some issues on the product. Other than that, there's none

Vorteile

There're lot of different features and add-ons availablew

Nachteile

Most of the features looks like they were created just so that they are "there". A lot of them are lacking and could be easily improved

Vorteile

I like that it was SCORM compliant and its validations were spot on for correcting any incorrect information, such as suggesting that I zip the XML Schema Definitions into my root folder.

Nachteile

We are just starting with LMS, PaaS and SaaS so the minimum user point was a little steep at 300 user when we are not even sure if we can get 50 yet since educators are our primary audience and they have their hands full at the moment.

Vorteile

It is an incredible application that allows you to introduce all the training and online learning, it is very simple to use and allows you to connect with other users, as well as view classes and share files

Vorteile

Docebo has all the features one could ask for, as far as i can tell and i have compared it with a lot of other options. It is easy to use and very powerful, a great combination.

Nachteile

only con is the price. i wish they had a lower tier for those with under 20 activeusers.

Vorteile

Docebo was a terrible experience. They sold us on it telling it had a ton of features that it didn't.

Nachteile

Docebo was a terrible experience. They sold us on it telling it had a ton of features that it didn't. Had poor customer service that was nonresponsive. Then canceling after one week of not being able to use it due to major limitations like the video size that is half of the industry standard. After ignoring us for 9 months then they reach out trying to get our business back and when that didn't work they forwarded it to collections and legal. When they breached their own agreement and SLA. So here is the lesson, they lie to you to sell you the product, when they cant deliver they ignore you, tell you work around, and then try to sue you to collect on a product you have never even used. Stay away.