Lightspeed Restaurant Erfahrungen

Vorteile

Ease of use, ease of setup, always someone to help available 24/7

Nachteile

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

Vorteile

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Nachteile

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Vorteile

It is easy to use and the back office reports are very useful.

Nachteile

When it glitches the time on hold on the phone is ridiculous and Lightspeed needs to put techs on the road to help out the restaurants using their product

Vorteile

The software is comprehensive. Many add-ons are available at high costs.

Nachteile

It can get complicated and takes some effort to train new staff.
Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Vorteile

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Nachteile

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

In Betracht gezogene Alternativen

Clover

Warum Lightspeed Restaurant gewählt wurde

Square was not robust enough and their pricing for multiple order entry ipads was too high.

Zuvor genutzte Software

Square Point of Sale

Gründe für den Wechsel zu Lightspeed Restaurant

It had all the functionality that we needed and the pricing was good and the support is phenomenal!

Vorteile

The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module.

Nachteile

I wish our Chase payment system could be integrated.

Vorteile

I most like the "easiness" it has on the eye. For service, the floor plans, menus, and payment buttons are all easy to see and use. Makes for a faster and more efficient service every night.

The reporting is in-depth and also easy to find/consume. The reports are visual and make it easy to "at-a'glance" understand how the service is performing.

Nachteile

The difficult components were in the initial set up of the floor plans for us. In order to make our floor plans look professional and aseptically pleasing we had to reach out to an outsourced consultant for aid in designing.

Also, we integrated Lightspeed with our PMS (for our hotel) so that guests could seamlessly add products from the bar to their hotel reservations. This set up process was early in the stages for both companies - it may be more figured out - but the process took many months. Back and forth conversations with both companies. We are successfully using it though as of now - and the systems are interfacing seamlessly.

Vorteile

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!

The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved.

I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes!

We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).

Nachteile

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

Vorteile

So easy to train the team
Simple sensible interface
Regular updates and improvements
Great Hotel PMS (Opera) Interface

Nachteile

Only works on Ipad, would be great if Android was an option to open up the hardware market
Needs consolidated reporting for chains

Vorteile

EASY TO USE - GOOD VALUE COST - GREAT CUSTOMERS SERVICE

Nachteile

SOME FUNCTIONAL NEED TO BE IMPROVE AND SOME AREA NEED TO BE ADJUST TO BE MORE FUNCTIONAL

Vorteile

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Nachteile

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.

Vorteile

We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features. It is simpler and easier to follow than Lightspeed Retail's back end. Reporting features are extremely helpful. It is all very customizable.

Nachteile

I don't like that the the software is not linked directly to Lightspeed Retail, and that when we lose internet connection we lose access to our POS.

Vorteile

Fairly easy to set up for basic items. Not much else is easy with this.

Nachteile

Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.

Vorteile

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Nachteile

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

Vorteile

They are accuracy and analysis.

With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.

Nachteile

There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed.

Vorteile

We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton!

Nachteile

I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con!

Vorteile

The ease of using it. Very user friendly, even a person that has barely ever been in contact with a tablet or PC has no problem using it.

Nachteile

Have not found anything yet that we would need. Other than maybe the ability to pay in a different currency (calculate change in another currency for example)

Vorteile

Great gooey, product buttons adjustable, and reaction of buttons.

Nachteile

Customer service sometimes takes an hour to respond. Only level one available to speak. Cash drawers severely limited in features. My credit card processing is not working and Lightspeed knows says it’s a setting. They will look at it “next week”
And they did take Google and Apple Tap payment but recently stopped

Vorteile

Easy to use with many features. We have been using this software since the inception. We are happy with software.

Nachteile

There are few limitations to use it but it's getting fixed one by one. We have only POS system. We are looking complete solutions for the restaurant to track the sales and expenses.

Vorteile

Cloud based means we can access POS while away from the restaurant. Easy to use and minimal training required for new staff. New features are added on a regular basis. Customer service is reliable and available.

Nachteile

We are unable to use our Lightspeed without an internet connection. Unable to unfinalize receipts after 7 days.

Vorteile

Intuitive UI, very good customer service, A1 onboarding team

Nachteile

Splitting bills is very easy to do but I would love to be able to chose fractions of bills.

Vorteile

its ease of use, customer support is great, reporting is good. They are always coming out with updates and improvements

Nachteile

it was buggy at first but they have come a long way and are always there to help

Vorteile

Fairly simple to use, super basic questions get quick answers.

Nachteile

First line support can be done by my 13 year old, Advance Reporting is more along the lines of Basic reporting, Found issues in Reporting where numbers do not add to be the same as Daily Reports (no answers). Support has a hard time following any type of logic instead they get hung up on stuff that has zero relevance.

Vorteile

Rien. On l'avait pris pour les modules de gestion et on ne s'en sert pas car trop complexe et déjà trop à faire pour gérer les problèmes opérationnels

Nachteile

Les bugs à répétition. Pas intuitif. Trop complexe et pas de hotline. Ils rappellent parfois 4 h00 après en plein service et demande de faire des tests. N'importe quoi ce logiciel et leur gestion. Pas adapté

Vorteile

The software was extremely customizable and accommodating . There was always an answer and or a work around to getting the setting that you need.

Nachteile

The price. In my situation I really only need the basics and there isn't a more accommodating price point for the little that I need. Also, they are relatively new to ecom and the add on is way too much for what it is.