Paychex Flex Erfahrungen

Vorteile

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Nachteile

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Vorteile

In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.

Nachteile

The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.

Vorteile

I liked how the website was laid out. I also like how easy the hiring tab was to use. I really liked how everyone's PTO was on one calendar that administrators could see.

Nachteile

I did not like how if an employee used Paychex with a previous employer, it was very difficult to add them and separate the profiles.

Vorteile

Very user friendly interface for manually entering payroll and onboarding new employees.

Nachteile

Many different hands and account reps. The communication could be a bit better.

Vorteile

The ability to be able to see my paystubs anywhere and at anytime.

Nachteile

There isn't really anything that I dislike about Paychex.

Vorteile

Paychex Flex offers a user-friendly interface that simplifies payroll processing and HR management tasks. The dashboard is intuitive, making it easy to navigate through different features, whether you’re handling payroll, benefits administration, or employee time tracking. The mobile app is also a significant advantage, allowing users to manage tasks on the go.

Nachteile

sometimes users have reported occasional delays in response times during peak periods.

Vorteile

Paychex flex is relatively easy to use and the App has good features.

Nachteile

Product is quite good. I only wish it was easier to sign in.

Vorteile

Site is very user-friendly and easy to navigate

Nachteile

The customer service support from Paychex is lacking.

Vorteile

The software is fairly user friendly. the support you get is a little sterile.

Nachteile

A lot of turnover with the people who support the account.

Vorteile

Intuitive. Reasonable reporting ability. Full tax service.

Nachteile

Customer service. Tax inaccuracies. Unable to go fully paperless.

Vorteile

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Nachteile

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own.

Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Vorteile

For what we paid, everything worked REALLY well. It met our needs & made payroll a simple and consistent process, which left more time to work on more operations-focused processes. Paychex offered multiple tiers of service & an array of useful add-ons which come together to provide a rich suite of functions for organizations of nearly any size.

Nachteile

After more than a year of quality service, they kicked us off all our electronic services with only a 30-day notice because we were a "cannabis business", which was not strictly true -- we weren't buying or selling marijuana, but rather a lab performing state-mandated compliance testing. We lost direct deposit, TaxPay, etc., but they wanted to continue charging us the same contract price despite massive loss of service.Customer support was variable quality--we were paying for the tier which included ongoing dedicated support, but our rep changed multiple times over the course of a year, usually without any kind of warning--often we wouldn't find out until we emailed in about something to find they'd been moved to a different department.

Vorteile

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Nachteile

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

Vorteile

Recording time is relatively easy.
W2s and paysubs are easily obtainable
Easy to navigate

Nachteile

From a user standpoint, nothing really.

In Betracht gezogene Alternativen

Paylocity

Warum Paychex Flex gewählt wurde

This was a decision made by upper management.

Zuvor genutzte Software

Paylocity

Vorteile

Nothing, terrible product. I was originally promised coasts would remain the same my entire life with Paychex. [sensitive content hidden] LIED!

Nachteile

Staff and support. Salesperson lied! [sensitive content hidden] Stated my monthly costs would “never change”

Vorteile

Gusto has been an absolute lifesaver for our business. Their user-friendly platform makes payroll and benefits setup a breeze, and the customer service team is always ready to help with any questions or issues.

Nachteile

The only downside I've noticed is that it can be a bit slow to calculate taxes, but that might just be due to the complexity of all the laws and regulations.

Vorteile

The most impactful features in Paychex Flex are the ability to manage all employee information in one place, the comprehensive suite of payroll and HR tools, and the ease of use. Paychex Flex is very easy to use, and integration with existing business processes is seamless.

Nachteile

The least favourable aspect of Paychex Flex would have to be its payroll processing. Reports have surfaced of payroll being processed very slowly, and in some cases, not processed at all. This can obviously create a lot of problems for businesses that need their employees to be paid on time.

In Betracht gezogene Alternativen

Paylocity

Gründe für den Wechsel zu Paychex Flex

Paychex Flex was chosen over Gusto and Paylocity because it offered the best combination of features and price. Paychex Flex is a comprehensive HR and payroll solution that is affordable and easy to use. It offers robust features such as time and attendance tracking, benefits administration, and online payroll.

Vorteile

Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.

Nachteile

Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before.

Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.

Vorteile

The software looks like it should work well and that is has a lot of features that would be helpful. I do like how they take care of a lot of the tax related things so that I don't have to create and file all the different employment tax documents.

Nachteile

Timeclock system is often down.Poor customer service.No follow through to make sure everything was finalized on initial setup.They always try to sell me new products when the ones I have don't work.Talked to a Paychex Technical support employee who admitted that the back end was not that great.

Vorteile

- Paid on time
- Payroll documents easy to download
- Have minimum 100 letters and I don't have anything really good to say, which is a first because I believe in positive reviews and have never posted a negative one.

Nachteile

- Tax documents not where their website tells you they are and when you call for help they direct you to the place where the documents are supposed to be but not?
C
- HR Generalist does not return calls or emails in a timely manner if at all.
- Absorbent fees to use their platform (3 x payment of $1000) and another $500 per payroll period for 3 employees. This high price is supposed to be for dedicated HR Generalist, which is a joke.
- Very attentive when pitching to you and then the disappear and its a huge organization that has zero communication between each other and departments.

Vorteile

Compliance. Nice to have employee handbook online and learning center for compliance training is also helpful.
While Paychex payroll has strong workflow rules and meets general processing requirements, they make everything else so painful, therefore one could never recommend them. It would be like telling someone it's okay to cross a bridge that you know could collapse any moment and that you know is no longer maintained.

Nachteile

Assigned customer reps - unresponsive or not timely in responses until escalations. Paychex's lack of technology understanding - every time they upgrade they do not test what the impact to customer use and all their products. They had a big upgrade in late December 2015, their system was not accessible from early morning until the evening (end of year!). Multiple email and calls yielded no information. Finally at 4pm we get an email that they were experiencing problems and would be back live shortly. Who does that?
While learning center is a nice to have, spent an hour giving feedback and nothing changed, e.g., the CA Manager Anti- Sexual harassment training is 2.5 hours all in one shot. Not standard for training needs - asked them to break into 4 modules so it would not be daunting to busy leaders....crickets.

Vorteile

It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions.

Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.

Nachteile

I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately.

I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.

Vorteile

Very easy to view clocked in users, people on break, etc. As a manager it is easy to view and approve hours. It allows for a convienant way for staff to access paystubs and documentation.

Nachteile

Employees often have trouble with the site when punching in/out - the easiest to access option are buttons that move, and as a result it is easy to click the wrong button! Way more time clock corrections that we used to get. It is very difficult for staff to tell how much vacation time they have remiaining, they constantly have to ask for confirmation - very frustrating. It isn't always easy to tell that as a manager either, so we have had issues where people took more time than allocated. THE most frustrating aspect of it is when someone misses a punch - sometimes adding a missed punch is just a matter of clicking a box and filling in the correct time, other times switching a type of punch - like from start break to start meal is ridiculous and you can end up with a big mess. Have never seen a program that is so irritating to handle corrections like that. As a manager I hate working with this program.

Vorteile

The ability to use the phone application makes it incredibly handy to get information and even manage payroll from any location. You may track the non-exempt employees' hours with the addition Stratus time, which integrates with your payroll software. Without a doubt, it is a big relief to be able to be in compliance with all local, state, and federal laws thanks to access to a comprehensive database from a company that has been doing it for decades.

Nachteile

Certain benefits, which would be useful if you knew what you wanted, cannot be manually set up. We are presently ironing out some problems with a PTO benefit that WE have. Upon entering the dashboard, Paychex Flex requests a fresh verification code. Depending on the administrative access required to do such an activity, users identified in the Paychex Flex may not be erased. Employees might not be able to update time cards electronically because Paychex Flex might only give administrators their usernames and passwords. The administrator is able to make time card adjustments with Paychex Flex. The administrator is able to make payroll modifications using Paychex Flex.

Vorteile

Together with the company's team of payroll specialists, Paychex Flex is an effective payroll solution for small and large companies alike. As administrator for a small company, I appreciate having permissions to manage my company's staff in the tool while allowing the payroll specialist from Paychex to key in the biweekly payroll data. This delegation of duties gives me control over the the job functions that are most important to me.

The General Ledger integration with QuickBooks Online is configurable and works well once set up to meet your business needs. The 3rd party integrator's staff is professional and diaplays an expert knowledge of both Paychex Flex and Quickbooks.

What I like most about Paychex Flex is that our tax returns and payments at the Federal level and for most states are done for us automatically.

Nachteile

The browser interface is unattractive and not always self explanatory. The client id, which is needed on all email correspondence with your payroll specialist and is displayed on the banner at the top of the screen, cannot be copied and pasted into emails.

The filter feature on the Person screen doesn't work consistently, and I frequently have to reapply the same filter so that only active staff appear.

Online help for the software can be misleading or inaccurate. After following instructions for 1) giving access to staff and 2) adding a new state for withholdings, without success, I learned from my payroll specialist that I didn't have the ability to perform either task through the software.