UKG Ready Erfahrungen

Vorteile

I have had a regular job that uses this system to clock in and clock out employees.But the device has so much more that allows us to see specifics-specifics related to current pay periods, previous and future. I can see my schedule on the little box and it's really a simplified tool.

Nachteile

I am on the fence on dislikes. My biggest is likely just what happens but I have had times that I did clock in and it did strange things.An example was an evening that meal break button led to clocking out for the shift.Random but troublesome because our version is not designed to allow management to alter or adjust our needs or problems directly through the system. Qe have to use a paper log for HR or Payroll. So smooth yet missing an easy touch.

Vorteile

Efficient, and accurate, meas everything when dealing with people's money, and UKG deliveries! It's easy to use, easy to get on your mobile as well.

Nachteile

At first it can seem like a lot to learn, but it's easy to adapt to.

Vorteile

The UKG Ready software is easy to use. Its impossible to make any mistake. It does all the calculations with the time input. If there's a miscalculation the software will let you know immediately and wont complete the time keeping task without notifying you as why. You can fix, its easy to use and understand.

Nachteile

Its not much of a big con but I would prefer that when you input your time, there is an AM or PM option to click on instead of typing it in manually. Not much of a big con.

Vorteile

The termination process is less steps than it was in Kronos Workforce Central

Nachteile

Using WFR is like taking a trip back in time. The functionality of the system is very clunky, and resembles the old dos systems. There is no room to customize to fit our company needs. We were told that this system would free up our team to do other projects, if anything it has increased the time needed to preform. The date sensitivity is very annoying, when we make changes we should be able to enter them with an effective date, but the system uses the date we are entering the employee changes as the effective date.

During implementation, we were constantly told 'the system does not do that', or 'that can't be done'. Out implementation process was terrible, and we still don't have everything working. Moving from one Kronos product to another should have been seamless, it was anything but seamless. The implementation team should have been able to look at our company in Central and recreate in Ready, without us having to provide everything for them. This was the worst implementation I have ever gone through, it was worse that SAP, which is very sad.

I could go on and on, but I won't. I have a spreadsheet comparing Kronos Workforce Central to Kronos Workforce Ready, if you would like to see it I can provide for you.

Vorteile

The product is easy to use and the home screen is customizable so you have easy access to the most frequently used features and reports. UKG also offers a wide variety of training/education opportunities, including free webinars.

Nachteile

It would be helpful if Kronos/UKG allowed multiple tabs open, especially when reviewing timesheets for approvals and making sure there aren't any timesheet change requests or time off requests pending approval. As soon as you try to open a new tab, it forces you to close the original tab. Additionally, UKG is not fully integrated with New World ERP and the accrued/used time off balances are not always accurate.

Vorteile

The number of options for data and reporting. I like the ease of having so much available in just one program.

Nachteile

Searching for certain topics is not always easy in the learning center. I find the results to be irrelevant to the actual issue.

Vorteile

I like that many features are together in one "hub." Many of the features are easy to view.

Nachteile

I really dislike how poorly the "punch" works. The website times out multiple times a day when trying to reach the punch screen. It also sometimes will not record your punch even if did press the button and it says it has recorded it. This is such a hassle and annoyance to me that it trumps the features I actually like about it and I honestly wish my company would use something else.

Vorteile

The product is easy to use. I need to get more training in HR functions though.

Nachteile

I would have to say there aren't many cons.

Vorteile

What I liked most about this software is how easy it is to use. It tells when you will get paid, what days of the week you are scheduled for work, and also tells you how much vacation pay you have left over.

Nachteile

What I least like about this software is that I do not have control over it, for example, if I wanted to call in sick I would not be able to implement it into the app unless I'm in control over it.

Vorteile

Very easy to use, the search feature is very helpful for looking up information

Nachteile

Cannot search information on Terminated employees, have to pull reports to search their information

Vorteile

Functionality
Real-time
Ease of use
Training

Nachteile

Some reporting features especially on performance mgt

Vorteile

It's extremely helpful to have one place that supports the employee from onboarding to off-boarding. Reports are extremely customizable allowing us to provide data upon request quickly. Support staff always very friendly.

Nachteile

Lay out is not very compact and has a lot of white/blank space causing the user to need to scroll left/right/up/down frequently.

In Betracht gezogene Alternativen

TriNet Zenefits

Gründe für den Wechsel zu UKG Ready

Cost, local support, product's experience in the industry and customization options

Vorteile

Most of the reporting functions are great. The general look and feel of the website is great. Time clocks were easy to update when we got new badges and we never have issues with missed punches. The Manage Payroll function works well. It's easy to make changes to most features to get it working how we want it.

Nachteile

It's difficult to use with shift differential on time off requests. It requires multiple requests off from the employee just to get paid their shift diff correctly.

The accruals function is terrible. It doesn't forecast into the future, which is a HUGE issue for employees & management. This doesn't let employees request for time off using future accrued time off. And, it doesn't give them any way to plan for future vacations. The fact that everything hinges on the anniversary date causes a lot of employee confusion. The Current Balance is supposed to account for Scheduled time off, but when the Scheduled time off is after the employee's anniversary date, it doesn't deduct from the Current Balance, so it causes a ton of confusion. Also, the Current Accrued column makes no sense to employees or even me, and I'm technically the 'Kronos expert' at my company. It would be great if you could get rid of Current Accrued & Taken columns since they cause more confusion and questions than anything else. When an employee using a Bulk Hours schedule requests time off in the current pay period, once the manager approves it, it populates their time card with the time off rows, but it doesn't delete the working hours, so suddenly they have 8 hours of work and 8 hours of vacation on the same day.

While the support desk personnel are helpful, it can be very inconvenient to wait 1-3 days to get help with an issue or question. It's also hard to stop everything I'm doing when Kronos is ready to help me. I feel like my only choice is to drop everything I'm doing, because this is my chance, and I don't want to put it off another day. I feel like this puts all the convenience on Kronos support and none of the convenience on the customer. It would be nice to be able to talk to someone when I have the problem and I'm working on it.

The Kronos update webinars to hear about new features & updates are painful to sit through. The presenter sounds like she's reading a prepared essay for a 7th grade class. I tried attending three webinars, and it was always the same. I feel like I learn nothing with this presentation style because I'm so distracted by the robotic presentation.

Vorteile

I like the core of the product line, the Time and Attendance module. It is easy to use and the self service is easy for employees to understand. Our consulting team doing the implementation has been great to work with.

Nachteile

Customer Service with this product has been huge disappointment. Tech Support has been even worse. And don't plan to get a response on anything unless you contact them with a follow-up.

Vorteile

After training (and retraining,) I am able to maneuver through the program easily. It's good to be able to adjust the company settings so that some fields are auto filled, such as our benefits guidelines. Reports are easy to customize, although I need more practice because I only run them infrequently. It's good to be able to save reports for ease of running them the next time. Easy to download to excel for further customizing the reports. I have admin access, so I am able to get whatever information I need quickly, without being blocked. I am in the program many times throughout the day. It's easy to manage my own time and requests for time off as well, both for myself and on behalf of others (when they forget!) The benefits feature and ability to get copies of W-2's and other forms both for myself and employees is a good one. The amount of information on each employee is very thorough. There are times we have layoffs, and then recalls, so it is easy to REHIRE the employees, with their previous information already loaded.

Nachteile

I find it somewhat cumbersome when hiring a new employee, but again, the company settings make it easier. When running reports, I sometimes struggle with finding the right fields to add, especially when it has to do with the accounting features, but I have an excellent "go-to" person in accounting that assists! Again, that is usually due to the infrequency of running those types of reports. When rehiring employees, we found that some of the information was not prefilling, but with some adjustments in the company settings, (after trial by fire) it seems to be working correctly.

Vorteile

The system provides an easy to use punch in/punch out process using bio-metric fingerprint scan, there are customize-able dashboards and reporting functions, and if you have a straightforward business model without the need to segregate costs into multiple Job Orders this is a great system.

Nachteile

The Workforce Ready terminals do not support barcode readers, you have to select everything from a list. They also don't display in the same way you have your Job Orders or Cost Centers setup, they only display as a list view, with some qualifiers for searching. If you need detailed job costing, there are a lot of additional steps required to set up and manage all the data, and there is no inherent connectivity to ERP systems. Middleware is provided to help move data in and out of other systems, but it all has to be custom programmed, which you as the customer are required to provide. If you are using a standard job prefix, there is a limit of 750 records in any one folder, and once you surpass that limit, the functionality of the "Tree View" (which is how everyone is accustomed to viewing a file structure) reverts to a "List View" which is absolutely useless for a large collection of data due to the way it is formatted. Once the limit is reached, the previous functionality can not be restored, which causes a lot of heartache for people that have been accustomed to visually finding the Job number and then have to learn how to search using "Like" or "Between". Knowing this up front would have prevented the purchase of the product, but it took literally weeks of dialog with support to just discover what the issue was when it occurred, and the software engineering team had no interest in fixing the code that caused it.

Vorteile

My duties have come down to literally pushing a few buttons to generate a bi-weekly payroll for 200 hospital workers. The reporting functions are endless, in addition to the already prepared reports within the system, it is extremely easy to build your own and have the exact information you want to see on a report. I am able to do the quarterly reports in about 10 minutes (including submission to the various entities). The customer support is phenomenal. If you've ever had tech support that the rep didn't really understand the problem or their job and tried to correct your system only to find it become even worse, you will really appreciate Kronos support. I have yet to be let down, they are very personable, intelligent and an expert in the field to which your question is based. I really can't say enough wonderful things about Kronos functionality and support.

Vorteile

Many modules and what they don't do well they are investing on to make it more of a one-stop shop. Most of the users in the company can use this fairly easily. The setup on the back end is comprehensive. The reporting is good and easy to use, but you can't change the width of columns on the screen and some columns are missing. The support staff takes tickets and work with you over the phone and share screens with you so reporting issues is a breeze. I've been invited to a subgroup for development for a certain feature and it's great to get some eyes on the product before release so i can prepare some training materials for my company.

Nachteile

I mentioned reporting issues is a breeze. The wording I get back fairly often is "working as intended." It's easy for me to say a certain feature may not make sense but for another company it may make lots of sense. I wish there was just a little bit more of product testing for major features. Global Support is very polite and they will operate for your timezone even though most of their support staff are on the east coast.

Vorteile

- free app for employees to use on their phones
-web-based
-seeing my team in one spot on my homescreen

Nachteile

- not user-friendly
-difficult to navigate
- really dislike report section & constantly have to review my notes to get reports to run properly
- many times a punch in/out showed it took on the app, but not on the website

Vorteile

I can't think of any attribute of the Workforce Ready product that I particularly like. My experience with Kronos is that they produce good time and attendance software, but I personally have not seen any evidence that they have any expertise producing HRIS software.

Nachteile

The Kronos Workforce Ready product reminds me of an old fashioned data processing program from 20 years ago. It is not at all user friendly or intuitive. I have used it daily for one year and still am frequently puzzled by the way it is organized (or disorganized). I spend significant time searching for the information I want. Incredibly, the turnover calculation function has not worked correctly for the two years my company has owned the Workforce Ready product. Kronos has known all this time that their turnover function is flawed, but I don't think it is corrected yet; it doesn't appear to be fixed to me. Producing reports from Workforce Ready is cumbersome. The user must pick the data elements for the report from very long lists of fields that truly appear to me to be in no logical order whatsoever. I know that sounds hard to believe, but if there is some logic to the lists of fields, I have yet to understand it. The training information provided by Kronos to teach the user to use Workforce Ready is mostly written documents rather than videos. I personally find videos easier to understand, but Kronos offers only a handful of them. There are many topics I would like to learn about that are not covered at all in any of Kronos' training materials.

Vorteile

It is a user friendly system. Easy reports are easy to customize.

Nachteile

Implementation is awful. They do not send any reps on site to help with implementation. Reports that require Kronos assistance take forever to receive. One took over 6 months to get.

In Betracht gezogene Alternativen

ADP Workforce Now

Warum UKG Ready gewählt wurde

Paychex could not handle our payroll.

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu UKG Ready

Word of mouth about ADP.

Vorteile

The system itself for payroll purposes is very easy to use and manipulate. Reporting for the most part is simple.

Nachteile

They sell you on how easily you can customize, however this was not what we have witnessed. Setting up an automated report can generally be simple, but doing a simple birthday pull monthly cannot be automated due to limited options within the product.

Vorteile

I like the idea of customization of the different pages. I like the centralized information found on the employee information page.

Nachteile

I dislike that it doesn't have the same features across the whole software. Some reports can pull any columns into the report, and some reports don't have certain columns. It makes for a lot of jumping from report to report. It would be much easier and more convenient if you could generate the same columns into different reports.
The other thing that we have disliked is the lack of customization on the dashboard.

Vorteile

Easy to use. Easy to create reports. Works well in most areas. No need to have pre-printed checks.

Nachteile

Does not keep the history of changes. Does not have a TEST feature. No retro pay calculation. The change in pay rate in the middle of a pay period applies to the whole period, for exempt and non-exempt employees. Does not re-calculate regular rate of pay to add the additional overtime premium when nondiscretionary bonus is paid for current or past pay periods.

Vorteile

I like the way this product ties in and gives you what you need. You can create any kind of report.

Nachteile

I am a little disappointed in the timely status of customer service getting back to you when you call or put a ticket in through the kronos community. Sometimes you need to know something at a moments notice and we don't have the option to get that answer right away. I think there should be different levels of customer service techs.