Ideagen Quality Management Erfahrungen

Vorteile

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Nachteile

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

Vorteile

Ease off use
Ability to run from IPad's and phones
Flexibility of being able to tailor to own needs
Dashboard for tracking performance
Easy administration

Nachteile

Audits process is long winded and could be simplified by being able to raise on close on the app.

Modules are not interactive with each other and operate independently.

In Betracht gezogene Alternativen

Intelex EHS Software

Warum Ideagen Quality Management gewählt wurde

Previous system was no longer supported and users were not happy with it. Lost all buy in and employees deviated from the system so losing visibility of the EHSQ performance from a central function.

Gründe für den Wechsel zu Ideagen Quality Management

Locality of organisation User friendly Proce

Vorteile

IdeaGen provides a consolidate platform for compliance related activities. It's web-based, so support of the application is minimal. Email communications and reminders are supportive to keep compliance up-to-date. Configurable workflows all of purpose built design to support business specific processes.

Nachteile

On the Inbox page, some of the UI organization feels old. Scaling of sections when names are longer and pages are narrower, leaves to-do items off the screen. It would benefit from some responsive design in this and other areas of the application. All dashboard links seem to push user back to Inbox page. it would be better if a user could drill down here.

Vorteile

The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processes which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system.

Nachteile

I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues.

Vorteile

I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted!

The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence.

I will bullet point the rest:
Ability to link related documents
Setting review dates for documents
Dashboard
Limiting permissions/viewing ability
Ability for end users to leave feedback on documentation
Automatically PDFing documents
Embedding codes
Training/help is within the system

Overall the software is miles ahead of the others, with so many positive points!

Nachteile

The cons:
There is not an option to select the information shown in an issue report
The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section
Kickstarting workflows is a little more clunky than the "pass to" function
The "if" option could have a lot more power (but I understand this is a recent development)
You can't do a blank search for all documents (filtering with topics for example)

Vorteile

The software can be used across a variety of platforms.

Nachteile

Some parts and functionality seem a bit dated but are aware that Qualsys are addressing this.

Vorteile

1) Easy to configure
2) Simple to use
3) Clever features (progress dashboards, document links etc)..
4) Document review reminders
5) Users can give feedback on controlled documents

Nachteile

The reports are not configurable enough for our processes

Vorteile

Good product. Reliable. Easily accessible. Desktop client most user friendly.

Nachteile

Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate.

Vorteile

For a laboratory this system provides full functionality for a Quality Management System. It ensures smooth compliance with ISO and MHRA requirements.
all of the modules can be tweaked to suit you needs and there is significant flexibility to allow different levels of usage based on the size of the service.

Nachteile

Permission levels are rigid and requires primary licenses for high level tasks.

Vorteile

QPulse - Ideagen Quality Management product is a great tool for managing all aspects of quality and documents management. The software is interactive and user friendly, packed with useful features.

Nachteile

Lack of Dashboard in the desktop version.

Creating new forms in occurances module in desktop version not usable - Yet to be fixed.

Support team needs to be trained better to answer and troubleshoot end user queries.

Vorteile

The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation.
The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems.

Nachteile

No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file.

Vorteile

I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality.

Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze.

Nachteile

They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows.

It's a small thing, really, but it does leave something to be desired from the user perspective.

Vorteile

Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA

Nachteile

Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app

Vorteile

Implementing Qualtrax allowed my quality system to be paperless. Processes, sign-offs, authorizations, checks/balances, etc. can all be done through the system from cradle to grave without generating a single piece of paper.

Another great thing about Qualtrax is the flexibility of its licenses. As a business that does not generate revenue, it's not possible to get a copy of everything per user so the ability to switch the licenses around and allow them to be used when needed is extremely helpful from a budget standpoint.

Nachteile

I am a needy customer who's knowledge and usage of the system is relatively advanced; so there are features that I would like the system to have to help facilitate my work as a Manager and Administrator. However, sometimes my "wishes" aren't in high demand by the rest of the community so I have to wait.

Vorteile

Documents (and document review and approvals), trainings, and workflow processes are centralized, trackable, reportable, and viewable by the staff that need to see them.

Ease of use with an intuitive interface.

Cloud based system allows us to access our documents and workflows while in the field or telecommuting.

Multiple permissions allow for great flexibility with what users and user groups can and cannot access in the system.

They have the best support of any vendor I have ever worked with.

Nachteile

Sometimes reports need to be exported to Excel to make them look better on a page, but that is because we are using Qualtrax to record a large amount of data and it is a really minor issue for us.

Vorteile

Simple to use, simple to set-up, simple to train and simple to administrate. Its very functional and configurable and is well supported by Qualsys. It is also delivers some considerable time savings in areas such as auditing and action management. The system automates many of the administrative tasks and provides some excellent real time reporting.

Nachteile

Some of the modules somehow feel less superior to document management module. They are clearly well developed but it clear that the system began with document management and the evolved into other areas.

Vorteile

The layout is good. The administrator functions are easy to use.The document module is great and functions exactly how we need it to.

Nachteile

To make changes, build reports etc - this can seem really complicated and takes alot of time to do. Much more training would be required to become competent at this which comes at s big cost. The modules are really expensive - we would like to have more but cost completely restricts this.

Vorteile

Ideagen Q-Pulse QMS is user friendly software. Q-Pulse support is very responsive and efficient in sorting any issues we might have. Recently, we successfully migrated to the new version of software and the team behind upgrade made the transition very easy.

Nachteile

It would be great for academy training modules (all including advanced) are available without additional cost to the oragnisations.

Vorteile

This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows.
Also Collaboration is critical in quality control. This system allows multiple analysts to participate in a workflow instance. This means that if one analyst initiated a workflow then another analyst can finish. It documents which analyst completed each step in that instance. One can also create groups that will have specific permission within Qualtrax.
Consequently, Risk assessment is critical for Compliance. This workflow can be initiated for multiple reasons and can trigger corrective action workflow if necessary.
It is also very helpful that several accrediting bodies are also using Qualtrax.

Nachteile

I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow.

Vorteile

Qualtrax allows me to manage accreditation compliance at the touch of a button. Processes that were paper-based are now electronic which allows much faster input and response from laboratory staff. Qualtrax's reporting functionality enables easy and intuitive data retrieval. Upgrades to the software are communicated clearly and, if needed, Qualtrax support is standing by to assist in your needs.

Nachteile

Qualtrax is highly customizable which can seem intimidating to some users.

Vorteile

I really like how intuitive and user-friendly the platform is. It made managing quality processes and compliance tasks much simpler. The customizable features also stood out to me – I could tailor the system to match the specific needs of my organization. Overall, it helped us streamline our quality control efforts effectively.

Nachteile

One thing I didn't particularly enjoy about Ideagen Quality Management was the learning curve when first getting started. While the platform is user-friendly, there was still some initial adjustment needed to fully grasp all the features and customization options. However, once I got the hang of it, the benefits definitely outweighed this minor inconvenience.

Vorteile

The ease of use, document management, workflows, and most recently the hosted server. I've essentially converted the laboratory documentation from hard copies to all electronic. This has played a significant role in the success of our 17025 accreditation.

Nachteile

I would say early on I did not care for the document compare module we purchased. Fortunately, we are no longer charged for it. I would like to see better customization of how the workflow reports are in Qualtrax. The ability to export them is nice, but if one were able to adjust column widths within the software that would be great.

Vorteile

Ease of implementation. Support from Qualsys staff during and after implementation. In particular, the structured process that Qualsys employ to ensure configuration is correct and meets all user requirements.

Nachteile

The User Interface could do with updating in our version but I believe this has been captured in the new version.

Vorteile

The best part of the software is the ability to track changes.

Nachteile

In all honesty, there really is not anything I have been disappointed with following our purchase of the software in 2014.

Vorteile

If staff use the product frequently they will find it very easy to use. It has many useful features that support business processes.

Nachteile

The software is so configurable that at it can become tricky to work out which function will allow you to configure what.