Nutzerbewertungen im Überblick
Über Mailjet
Mailjet ist eine cloudbasierte E-Mail-Automatisierungslösung, mit der kleine und große Unternehmen E-Mail-Marketing sowie Transaktions-E-Mails erstellen, verwalten, senden und optimieren können. Die Plattform bietet einen...
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- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Account-Schließung ohne jegliche Rücksprache oder Ankündigung.
Oberflächliche, schlecht bzw. gar nicht ereichbare Firma.
Vorteile
Preis - aber nur billiger reicht eben nicht, wenn substanziell schadenverursachende Handlungsweisen der Firma Mailjet die Folge sind.
Nachteile
Der bereits bezahlte Account wurde ohne jegliche Rücksprache geschlossen. Login funktioniert nicht. Es gibt keine relevante Kontaktmöglichkeit. Es gibt keien Möglichkeit, die genutzten Kontaktlisten zu downloaden, abgemeldete Kontakte zu selektieren oder sonstige Nutzung/Auswertung der EIGENEN Kontakte und Kampagnen. Das Verhalten der Firma Mailjet ist absolut unkorrekt und es verursacht einen nicht unerheblichen Schaden.
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
That's just perfect for email management
Vorteile
The API access and the visual email composition
Nachteile
The cost of product compared with another
In Betracht gezogene Alternativen
SendGridWarum Mailjet gewählt wurde
The visual email composition and reporting- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
A good software but with some flaws
So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above.
Vorteile
I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too.
Nachteile
However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software.
Warum Mailjet gewählt wurde
I used Mailchimp ages ago, and did not like their UI.Zuvor genutzte Software
MailchimpGründe für den Wechsel zu Mailjet
Cheaper than Drip, More free emails than MailerLite, and GDPR compliantDie besten Alternativen zu Mailjet
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I never experienced a worse quality of support then these guys deliver
They suspended our account without notice because they suspect spam is being sent.
Already waiting 7 days to be helped. We are a SaaS application and our entire system uses mailjet as a backend. Very risky.
Vorteile
Api has good documentation
When you dont need support and everything works its ok
Nachteile
Very bad support desk
Make sure you do not fully rely on their service
They do not notice and their internal mails are not always working - for example password reset or auth codes are delayed or not received at all
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Value Out There
Vorteile
The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.
Nachteile
Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"
In Betracht gezogene Alternativen
MailchimpGründe für den Wechsel zu Mailjet
Price was far better. In addition, MailChimp charges based on size of mailing list. I'd rather be charged by number of emails that I send out. My current package is perfect for my needs at a reasonable price.- Branche: Alternative Medizin
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
An alternative that is fine to start with, a little limited for the advanced
To begin with, and if you have few contacts, it's fine because even in the free version you will be able to have access to a certain amount of mailings, but if your list grows, as was my case, it's a headache because everything is limited and it's better to change as I did. I perhaps for others have had a better experience mine was not like that
Vorteile
Price and quality is fine, transactional emails arrive well, marketing emails are a bit limited, the tool is easy to implement and take advantage of if you have less than 4k contacts
Nachteile
Very limited for the free and basic versions, if you want to get more out of it you have to pay more, however, for that it is better to change to another of the competition for that higher price
In Betracht gezogene Alternativen
ActiveCampaignZuvor genutzte Software
BrevoGründe für den Wechsel zu Mailjet
because I had a number of free shipping that served me- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
For the price, Mailjet is near perfect
The Mailjet template creator is easy to use if you have any experience using other template creators. Love how they include "saved sections" in the template creator for ease of creation. Mailjet has strict rules for anti-spam measures and that's a good thing. The majority of my emails do get delivered. For the frequency of our newsletters, Mailjet is perfect for our company. For transactional emails, we use Marsello because of its vast segment properties.
Vorteile
Picking a mail software is extremely stressful since most companies will charge you an arm and a leg when your list grows. Mailjet is the most value-driven software for medium-sized businesses.
Nachteile
If you want to segment at all, you have to upgrade to higher payment tiers. After testing their segment tiers, I wasn't too impressed by the options, so I downgraded it.
Warum Mailjet gewählt wurde
Mailchimp has gotten so much more expensive over the years.Zuvor genutzte Software
Mailchimp- Branche: Think-Tanks
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
A solid option for managing email lists.
Vorteile
Ease of use
A plethora of features
Messages arrive to inbox (not spam)
Good analytics
Overall value is good
Nachteile
Mailjet limits your sending rate at first
Some features could be more customizable (e.g. subscriber forms/widgets)
Can be a bit complicated to add sender addresses and verify URLs
Warum Mailjet gewählt wurde
Mailjet has better % of arriving in inbox (not spam) Better package of features More customization and control Overall better serviceZuvor genutzte Software
MailchimpGründe für den Wechsel zu Mailjet
Price and pragmatism of features- Branche: Bildende Kunst
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
MailJet Email Software is Best for Experienced Marketers
The delivery of emails and the stats is very detailed is their strong point so you get the complete picture of your campaigns.
Vorteile
The system they use to send and deliver your emails is well done, but can get quite detailed. Keep in mind this is how your mails get a high deliverablility.
Nachteile
This softward is strongly designed for team colaboration, and the learning curve is quite high. I also tried to contact support and it took them a long time to get back to me, and then several exchanges by email to get my inquiry solved.
Warum Mailjet gewählt wurde
I was going to buy email marketing from my website hosting service, but learned they used a white label of MailJet. So I went right to the source to ty the free option to see how I liked it. I didn't.Gründe für den Wechsel zu Mailjet
Their marketing about how they get the emails deivered and how they are located in Europe appealed to me.- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Better value for money on the market
Vorteile
Mailjet has all funcionalities needed for sending transactional emails.
Great backoffice application and EU based
Nachteile
Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way
In Betracht gezogene Alternativen
MailgunGründe für den Wechsel zu Mailjet
Better pricing model, well suited for our needs.- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Pretty good but not the best
Vorteile
It was really simple to set up and import our databse
Nachteile
It was a little bit clunky in places and not as intuitive as other platforms
Antwort von Sinch
Hello Xavier, thank you for taking the time to share your opinion with us. If you have any recommendations or need assistance, don't hesitate to contact our support team. They would be happy to help.
- Branche: Religiöse Einrichtungen
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Works great! Easy to Use! Very Reliable!
My overall experience with Mailjet is that it is excellent software. It is easy to use, it just works, it's easy to set up, it provides awesome verification of my mail reaching its destination, I will continue to be a happy Mailjet user for years to come.
Vorteile
I appreciate Mailjet for a couple of reasons. The first and most important is reliability. My E-mails always get sent out, and they always reach their destination. Mailjet is careful about preventing users from using it as a spam gateway, which means it has a good reputation which means that other companies and servers do not block Majiljet which means that my mail gets sent out properly. The second thing I love most about Mailjet is how easy it is to set up. When I went to set it up, the configuration was simple, and it started to work quickly. I also love Mailjet because it has a useful dashboard that allows me to check and ensure that my E-mail did get sent out and reached its intended recipient. That leaves me never wondering whether my message was received or not.
Nachteile
What I appreciate least about this software is that there have been limitations placed on my account which limits how many E-mails I can send out within a specific period of time. While I have never reached the limit, or even really approached the limit as far as I am aware, and I am aware it is to ensure that spam is not sent out, I still felt that the limitation was not necessary and although I continue to happily use the software, and will continue to do so, this would probably continue to be my least favorite aspect of using Mailjet.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Solid Product, Workflow/Automation still needs some work
The platform has gotten much better over the years. We have the bronze subscription and for the price it is really worth it.
Vorteile
The ability to design your own emails from a template or simply drop in HTML has been great for our company. The email builder is pretty easy to use and emails look decent across all mobile and desktop platforms.
Nachteile
We started using the workflow/automation feature when it was in its beta phase. We needed to be able to add a user into a contact list and then have emails sent automatically. Creating a workflow is incredibly tedious. I had all the emails I already wanted to use from when I previously had to manually send them to contact lists each day. But for some reason mailjet wouldn't let me use emails from my campaigns in the workflow. I had to recreate every single email as a template in the workflow/automation section to be able to add it to a new workflow. I was able to just copy and paste the HTML, but it was still such a time consuming process. If I could just drag and drop already used campaign emails into a workflow that would make so much more sense.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best free email smtp provider
We've implemented Mailjet on our clients that needs more customization in marketing emails.
Vorteile
Mailjet offers more free emails than its closes competitor Mailgun. Mailgun has its own perks but if you want more emails per month go for Mailjet. 200 per day vs 1000+ a month for Mailgun. Mailjet wins when it comes to marketing emails.
Nachteile
Can't easily add/remove members in a mailing list. No DKIM off the bat.
In Betracht gezogene Alternativen
MailgunWarum Mailjet gewählt wurde
Better customer supportZuvor genutzte Software
Brevo- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Outstanding Mailing Management Software
Vorteile
MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers.
The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great.
On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.
Nachteile
Three things about Contact lists are a bit annoying:
1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them.
2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface
3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Review
This works really well for what I need. It is easy to use and easy to train people not so tech savvy to use as well. Aside from the cons above, I have had a great time updating content. I do with the help people we a little more helpful. When I had a problem in that the emails we saying "sent" but nothing was being received - they told me it was my problem and there was nothing they could do. - That may be the case, but there are nicer ways of saying this. I had already checked my email spam and the head spam blocker and nothing was there from mailjet. I ended up having to send out a link to the online version that I had pulled off of a previous test email. That all being said, I still continue to use the program as it is easy to manage and provides nice stats.
Vorteile
I like the amount of flexibility you have at the free level. I like the ease of dragging and dropping content to add or reposition. I like that it saves as a work in progress and you can go back and review old newsletters. I also like the detailed insight and stats.
Nachteile
That you can't move multiple sections at once. For example, I wish you could highlight a text box and an image at the same time and move them around together to relocate content. I also wish you could add dividers between vertical columns. If you have a 3 column section, I would like to divide with a line between. I wish there was a calendar feature as well to help with showcasing dates and events.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great for sending outbound transactional email
Used mailjet within our Django based web app.
Vorteile
Hassle-free and fair limits on the free plan, with well-priced upgrades for running specific campaigns. Great deliverability as well.
Nachteile
Couldn’t find a way to see what unverified email addresses were being tried on our account as sender addresses (so we couldn’t fix those wrong outbound email addresses)
Gründe für den Wechsel zu Mailjet
Pricing.- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great service at reasonable prices
The problem of spam definitively solved, integration in the servers very fast, excellent
Vorteile
I solved the spam problem without large configurations, thanks to their fully qualified servers. It was what I needed
Nachteile
I would love to have the option to pay for the service annually and not only monthly, obviously prepaid
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Your interface is confusing, your user experience is terrible
Poor experience
Vorteile
Data centers in France, French company, gdpr compliant. We value this.
Domain Authentication is easy.
WYSIWYG editor is not bad for emails
support guys (english) are polite and effective
Nachteile
UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable.
UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly)
Navigation is terrible. why are you doing this to us ?
template management is awkward
glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
This Is Good For begineers
Vorteile
The service is good but they block accounts without intimation even we use list cleaning techniques so critical to recover accounts
Nachteile
Pricing is little high and application
Layout is little critical.Some functions doesn't work on slow internet
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good mailing solution but not the best
Support are really good (but not abnswering quickly...). Job are nearly done : mail delivered but some go to SPAM folder because Mailjet server is know as mass mailing solution... Could be used for marketing but probably not interested to transactional email
Vorteile
this make the job we used for : send mail throught smtp and delivery ASAP
Nachteile
some mails are tagged as spam and so never read by receiver. We can go on next level on MailJet to have private IP but price is no more interesting compared on other competitors with more reputation
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
For use beyond transactional email, leaves questions
Low cust
Vorteile
It is a service with Low cost, Easy API and best Doc. The value pays off if you are a startup. But you will have to revisit your choice when you grow up.
Nachteile
For simple email sending, Mailjet works as a charm,
But from the moment you started using other features like Mail Automation, you started the problems, and the support ticket openings. I have two ticket open, and one without solution yet.
If I start a new business, probably Mailjet will not be my choice. Unfortunately changing now, is not ideal, because I prefer to dedicate myself to other subjects.
The service is not bad at all. Only this Email Automation that does not seem to be ideal for production.
- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
MailJet better than Most
Overall, it changed my life for the better. I have a newsletter that I send out to almost 5,000 weekly. Mailjet has earned me new business, makes it EASY to create my newsletter. I haven't mastered segmentation yet, but, out of all the other platforms. Mailjet took me to a higher level with better "reach". I would recommend this to anyone that truly wants to increase their marketing exposure.
Vorteile
For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places
Nachteile
I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over
- Branche: Bankwesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
I finally found my ultimate mailing solution
1. I don't have to write and design emails manually.
2. I get a very scaleable sending solution with zero efforts.
3. The templating engine lets me easily put a face of a big operation, while I work from my basement.
Support was friendly, not always very efficient, but solved most of my issues, or at least pointed me in the direction. I'm in the free tier yet, so can't complain too much.
Overall I'm super happy with mailjet. Thank god you guys exist.
Vorteile
This is the perfect solution for my needs: I define the email templates in a nice editor, get an ID, and then from my application i just call a command to send that email using the ID, along with my parameters. And somebody else (who is way better than me in this) is taking care of the sending, spam, opened/read etc. It works great, requires very little from my side, looks like it is ready to scale, I'm very happy!
Nachteile
The email editor is where i spend most of my mailjet time. It is very good, but could be even further improved. Working with variables could be better and easier, validation at the editor could help in avoiding errors later, etc. But again, the tool gets A today, and I'm asking for A+.
- Branche: Medienproduktion
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Be aware: very poor customer support and sales
Good technical platform, but useless support and sales. Bad / non existent customer sucess management. They really should invest more in there support staff.
Vorteile
Technical features of platform. Plattform is inuitive
Nachteile
The support is horrible / not existent. They definitly do not understand customer needs. Here is our latest example:
In our last mailing we worked with an older list to re-engage our older subscribers. In this specific campain we had a bounce rate of nearly 19% (which is without a doubt very high). On Friday Night MailJet deactivated our account without any warnings. By today (sunday evening) it is still not reactivated or working.
This is definitly not what I expect from a professional SaaS company where I have a paid subcription.