Exclaimer Erfahrungen

Vorteile

-Drag und Drop Funktion bei der Gestaltung der Signaturen.
-Wirklich funktionierender Zeitauslöser.
-Individuelle Ausnahmefunktion bei Empfänger und Absender
-Durchgehend funktionierender Service, keine Unterbrüche
-Guter Support

Nachteile

Läuft alles bestens. Habe wirklich nichts zu sagen

Vorteile

Was uns am meisten begeistert hat ist die einfach und schnelle Installation von Exclaimer und die einfache Bedienbarkeit über die Cloudoberfläche. Unsere Anforderungen wurden von Tag 1 an übertroffen und es gab keinen Punkt den Exclaimer nicht in seiner Lösung anbietet.

Nachteile

Wir hatten von Anfang an keine Probleme mit Exclaimer. Auch bis heute läuft alles einwandfrei. Ich hätte zum aktuellen Zeitpunkt keine Verbesserungsvorschläge.

In Betracht gezogene Alternativen

Email Signatures for Office 365

Gründe für den Wechsel zu Exclaimer

Cloudbasiert, einfach Installation, kulanter und schneller Support.

Vorteile

Easy of configuration and flexibility of templates. Multiple templates for different signatures is also a great feature. O365 synchronization allows easy updates to any AD changes.

Nachteile

Learning curve for admins. Getting used to the templates and where they populate their data from AD or Azure takes a little getting used to. Not an easy admin guide to follow that guides you through your initial signature setup.

Vorteile

The product works great, signatures are very customizable, seems to work flawlessly with no end user issues. Only required improvement would be an outlook mobile add-on allowing end users to see their signatures rather than tagged on the way out.

Nachteile

Generally the product is good but when there is an issue which lets exclaimer down is when you require support, very rarely does someone answer the phone, told you have x minutes wait then after that period it goes to voicemail which when you leave details, nobody call's back. Logging a ticket via the portal works fine but very slow to get any response, support seriously needs improving.

Vorteile

The management portal was easy to use and had a lot of features to setup the signatures.

Nachteile

What we didn't like was that there was no ability to import a HTML signature in Exclaimer.

In Betracht gezogene Alternativen

Email Signatures for Office 365

Vorteile

Creates a good, standardized signature that we apply across the enterprise

Nachteile

Analytics re-writes url's in your signature, to track the clicks, which I understand, but I can't enable/disable this myself, and have to open a ticket to manage. The url's being re-written, cause some of our email to be blocked as SPAM by some email hygiene providers, so the feature isn't useful, only harmful

Vorteile

I like the fact you can very quickly have a signature up and running and applied to all users very quickly to get your started. As you become more familiar with the product its very easy to add more signatures and more complicated signatures to really stand out and collect customer feedback if needed.

Nachteile

Applying different signatures to different shared mailboxes doesn't quite work as we want with displaying them in the outlook client, however it does display them correct when leaving the org and applying to emails

Vorteile

Great editor to manage the design of signatures and an easy way to apply certain signatures to certain staff members.

Nachteile

Specifically, we were disappointed that no support to handle outlook dark mode has been added yet. This is very common now and our signatures do not look great in dark mode due to the lack of ability to lock background colours. We were also disappointed not to see the ability to have a border radius on box's. Something supported by CSS for years but not by exclaimer.

Vorteile

Ability to manage each individuals signature in order to have a unified signature across the org

Nachteile

Changing users from one signature type to another is a long process that first involves removing the user completely for 24 hours before adding back and picking up signature change

Vorteile

Creating custom signature templates so that everyone in the company.

Nachteile

little finicky to edit templates in regards to spacing, fonts, etc.

Vorteile

Superb product which is easy to deploy across multiple platforms on O365 and creates a professional branding for your business.

Nachteile

The minimum users being set to 10 when there is only one employee of the company is frustrating. I feel like I’m paying for 90% I’m not using.

Vorteile

To have a standardized signature works Amazing, integrate with AD.

Nachteile

The product is great, I think is more Like the end user management.

Vorteile

Easy to set up, and manage with different groups etc. Can customise signature templates and have multiple depending on people group or any campaigns that are being run.

Nachteile

The customisation of signatures needs a little work. It can be fiddly, and what you see is not always what you get on the other end

In Betracht gezogene Alternativen

Email Signatures for Office 365

Warum Exclaimer gewählt wurde

Price and functionality. Exclaimer offered more and is more user friendly

Zuvor genutzte Software

Email Signatures for Office 365

Gründe für den Wechsel zu Exclaimer

As mentioned above, the price and functionality of Exclaimer.

Vorteile

Reliable service, haven't had any down time.
Competitive pricing structure
Broad capability for rules with the signatures

Nachteile

The interface can be frustrating to use. Changes sometimes do not save or windows close randomly. Can become very frustrating while designing complicated signature with a lot of rendering rules.

The user database updates when a user is added, but not when one is deactivated. This can get frustrating if you forget to reduce your license count.

Some of the rules do not apply as you would expect - it can take some time to get used to, but isn't overwhelmingly difficult.

Can cause mail routing issues with Barracuda or other email threat management software. Not impossible task to work around, but many of our emails were flagged early on in our implementation.

In Betracht gezogene Alternativen

WiseStamp und Email Signatures for Office 365

Gründe für den Wechsel zu Exclaimer

We had experience with Exclaimer and it was competitive in pricing and functionality with the other software.

Vorteile

Exclaimer makes everyone's life simpler. Perfect for small teams with a specific focus and large businesses alike. Simple management and no software to install. Simply connect it to your servers and manage your marketing and branding without worrying about [SENSITIVE CONTENT] in accounts using comic sans!

Great campaign management and the ability to schedule by date and time is a godsend. Easy design updates - have specific signatures for each team or individual with granular control. Lower internal server load through light-designed internal signatures.

Nachteile

As a non-technical team it was a bit hit and miss rolling out the signatures for the first time but support was awesome and some tinkering by IT did the trick - no downtime and no errors for over a year - so far.

Simply had to do one walk-around and delete all email signatures from the local computers. Some users with email signatures as templates (for accounts and terms and conditions etc.) could keep them and keep working the same way so minimal onboarding is required.

Vorteile

My highest appreciation of this software came when it was time to take it off premise and move it to O365. Nearly every feature transferred and the Exclaimer Support Team transferred a majority of our templates and settings for us to get the project moving. All that was left to do was make some minor adjustments. The support behind the software is a big deal when you are a two-man crew trying to support a medium-sized company as we are.

Nachteile

The on-premise version could get a little confusing at times, especially when trying to arrange graphics and configure font appearances. Most of those components have been simplified in the O365 version though. Arranging and re-arranging the setup of the templates has become much easier now.

Vorteile

I like that this software helps us control the signatures of our employees and make everything uniform.

Nachteile

We have two different divisions and one runs on Gmail and the other on Microsoft. The Mircosoft is much easier. Gmail went down the second day we had it running and delayed all of our incoming mail, but we haven't had much trouble since. I don't feel like the organization has great customer service. They are very nonchalant and it takes forever to get anything resolved. They will not pick up the phone or get on a Zoom to help you understand they make you figure it out on your own. If you don't have a really stong IT department I wouldn't recommend.

Vorteile

I like that I can rest assured, if there is an entry uploaded to the database, the signature will be applied. it is always uniform on all devices from desktops to cell phones and everything in-between. The setup and deployment was super easy, and the support was great throughout the onboarding process.

Nachteile

in my case it was a little more difficult because the company insisted that we not use one of the many templated signature blocks included in the software. I found it difficult to use the template designer, it was just not intuitive enough, for a non design person to be able to use effectively. Support however did provide a solution and made the adjustments that I could not do myself.

Vorteile

The package easily integrated into our Office 365 environment and was up and running in a matter of 15 mins. We spent more time designing our signature than it took to configure the product, that was mainly because we were deciding how different attributes would be used and where their placement should be.

Nachteile

The only thing that we were disappointed in would be the attributes that we had to choose from. Prior to deploying the software we had gone through our Active Directory to see which fields/attributes we wanted to use. After configuring the program we found out that not all attributes could be synchronized between AD and Exclaimer. We had to then find attributes that could be used and transfer the data from the current attribute(s) and copy them into the new one(s) for all of our staff. That took some time to do.

Vorteile

The ability to create signatures in a matter of minutes makes Exclaimer a delight to use.

Drag and Drop features is very nice, making creation of complex signatures easy for all technical abilities, no need to know html

You can also tailor certain area's of the signature to be visible dependant on AD criteria, something we utilise regularly.

Nachteile

Would be nice to have a wild card place holder for images. For example if you had your corp sign off and then banner followed by some other information and then a T & C, rather than have to split the signature into 4 sections that flow on to each other you could incorporate the first 3 things (corp sign off , Banner, Other) together and then have a pool of images for the banner that can be inserted due to filter criteria and then and the T & C

Vorteile

I chose to use Exclaimer to integrate seamlessly with Microsoft. A couple days ago I set up an interim signature block for an Instagram contest for our LA Reps. It was fast, easy and I was able to set a start and stop time. At the end of the contest I simply need to switch the original signatures back on. I will also add that the customer support is quick and very heflpful.

Nachteile

I think it would be helpful for teh administrator to receive a notification that a specific signatuare ending date is approaching.

Vorteile

Since the update, the product is much easier to use. Creating signatures very straight forward. I know the product well enough to udpate or create new signtures quickly. The testing feature works great.

Nachteile

Sometimes we have a user that the last character in a line is chopped off. It is very random and have not been able to resolve - happens in Outlook (internal and external), but not to other mail programs.
Not all features have been updated and switching back and forth between new and classic is a pain.
No easy sign out button in the updated version

Vorteile

The ability to be able to compile my own professional signature line myself, using the intuitive functionality of the web based developer is brilliant. I am a consultant to the Real Estate Development and Financial Services industries, so being able to show my professional accreditations and industry memberships at the bottom is an incredible way to quickly show to prospective clients and counterparties that you are a serious player in your profession, and Exclaimer makes doing that easy.

Nachteile

It can be tricky to set up if you are using a Re-seller's MO package, as they don't like giving up the Global Admin Access. Do yourself a wonderful favour, go through a tiny bit of pain now to wretch it off them, set up IT directly through a MO created for you/your organization, and get started with Exclaimer.

Vorteile

Your PowerShell/cloud implementation is awesome I love how easy it is to link the system into a new tenancy. The UI outside of the designer is clean and readable and just very nice.

Nachteile

The Signature designer is clunky and unwieldy, things get stuck and there's a lot of 'ghost problems' around font and spacing that go away when you just delete and remake whole sections.
Additionally please for the love of god make an option to default the font size to actual font size instead of pixel size.
An option to increase or set the frequency of 365 syncing would also be nice having to manually sign into exclaimer, go to settings and hit sync is an unwieldy step when all you have to do is update one persons mobile number..

Vorteile

You can sync just about any field in active directory.

Nachteile

It is difficult to get support on the line if you have an immediate issue. you normally have to schedule out a call to work on anything.

In Betracht gezogene Alternativen

Email Signatures for Office 365