Mailjet Erfahrungen

Vorteile

Preis - aber nur billiger reicht eben nicht, wenn substanziell schadenverursachende Handlungsweisen der Firma Mailjet die Folge sind.

Nachteile

Der bereits bezahlte Account wurde ohne jegliche Rücksprache geschlossen. Login funktioniert nicht. Es gibt keine relevante Kontaktmöglichkeit. Es gibt keien Möglichkeit, die genutzten Kontaktlisten zu downloaden, abgemeldete Kontakte zu selektieren oder sonstige Nutzung/Auswertung der EIGENEN Kontakte und Kampagnen. Das Verhalten der Firma Mailjet ist absolut unkorrekt und es verursacht einen nicht unerheblichen Schaden.

Vorteile

1. innovative technologies and features
2. the necessary functions that can be extended and / or scaled if necessary
3. never experienced issues
4. high abvailability
5. API / developers friendly
6. full-stack developer friendly
7. spam filters / precise analytics / statistics
8. free plan and fair pricing
9. intuitive admin web UI
10. documentation and clear tutorials

Vorteile

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Nachteile

Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Mailjet

Price was far better. In addition, MailChimp charges based on size of mailing list. I'd rather be charged by number of emails that I send out. My current package is perfect for my needs at a reasonable price.

Vorteile

It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.

Nachteile

Their TOS and enforcement of it is absolutely insane.

One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back.

The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services.

I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.

In Betracht gezogene Alternativen

SendGrid

Gründe für den Wechsel zu Mailjet

It seemed easier to use at the time. I've since moved on.

Vorteile

this make the job we used for : send mail throught smtp and delivery ASAP

Nachteile

some mails are tagged as spam and so never read by receiver. We can go on next level on MailJet to have private IP but price is no more interesting compared on other competitors with more reputation

Vorteile

Picking a mail software is extremely stressful since most companies will charge you an arm and a leg when your list grows. Mailjet is the most value-driven software for medium-sized businesses.

Nachteile

If you want to segment at all, you have to upgrade to higher payment tiers. After testing their segment tiers, I wasn't too impressed by the options, so I downgraded it.

In Betracht gezogene Alternativen

Sendinblue, SendGrid und Omnisend

Warum Mailjet gewählt wurde

Mailchimp has gotten so much more expensive over the years.

Zuvor genutzte Software

Mailchimp

Vorteile

Ease of use
A plethora of features
Messages arrive to inbox (not spam)
Good analytics
Overall value is good

Nachteile

Mailjet limits your sending rate at first
Some features could be more customizable (e.g. subscriber forms/widgets)
Can be a bit complicated to add sender addresses and verify URLs

In Betracht gezogene Alternativen

Sendinblue, Drip und GetResponse

Warum Mailjet gewählt wurde

Mailjet has better % of arriving in inbox (not spam) Better package of features More customization and control Overall better service

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Mailjet

Price and pragmatism of features

Vorteile

Mailjet has all funcionalities needed for sending transactional emails.
Great backoffice application and EU based

Nachteile

Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way

In Betracht gezogene Alternativen

Mailgun

Gründe für den Wechsel zu Mailjet

Better pricing model, well suited for our needs.

Vorteile

Mailjet was a great resource for creating engaging emails. The creative tools for making emails were very easy to use. Creating powerful engaging emails was very quick and the end result was exactly what I was looking for on the creation side of the platform.

Nachteile

So unfortunately I was unable to continue using Mailjet. The cost involved is pretty competitive but still very expensive. I came into some problems with a few of my emails and the customer service was underwhelming. They made things very challenging. I missed a few planned emails with specific deadlines due to not being made aware of the problems going on. Unacceptable. So I switched.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Mailjet

Mailjet was cheaper than Mailchimp and that was the primary reason I chose Mailjet.

Vorteile

- Easily create email templates with web-based editor
- Great analytics for your emails
- Easy API integration

Nachteile

- Cannot buy a dedicated IP unless you send 150k emails/month, I'd like to build my reputation from now

In Betracht gezogene Alternativen

SendGrid

Warum Mailjet gewählt wurde

Mailgun template editor is too new and not so stable as Mailjet one.

Zuvor genutzte Software

Mailgun

Gründe für den Wechsel zu Mailjet

SendGrid is too expensive and not so developer friendly

Vorteile

Easy to use newsletter builder included, Can test the service a free plan including 6000 mails per month. Can be used as a mail delivery service such as an SMTP.

Nachteile

Required monthly subscription if you are sending more than 6000 emails per month. Somehow costly as compared to other services.

In Betracht gezogene Alternativen

SendGrid

Gründe für den Wechsel zu Mailjet

Newsletter delivery Reliability, Easy to use builder, and free testing before purchasing the subscriptions.

Vorteile

I appreciate Mailjet for a couple of reasons. The first and most important is reliability. My E-mails always get sent out, and they always reach their destination. Mailjet is careful about preventing users from using it as a spam gateway, which means it has a good reputation which means that other companies and servers do not block Majiljet which means that my mail gets sent out properly. The second thing I love most about Mailjet is how easy it is to set up. When I went to set it up, the configuration was simple, and it started to work quickly. I also love Mailjet because it has a useful dashboard that allows me to check and ensure that my E-mail did get sent out and reached its intended recipient. That leaves me never wondering whether my message was received or not.

Nachteile

What I appreciate least about this software is that there have been limitations placed on my account which limits how many E-mails I can send out within a specific period of time. While I have never reached the limit, or even really approached the limit as far as I am aware, and I am aware it is to ensure that spam is not sent out, I still felt that the limitation was not necessary and although I continue to happily use the software, and will continue to do so, this would probably continue to be my least favorite aspect of using Mailjet.

Vorteile

Mailjet offers more free emails than its closes competitor Mailgun. Mailgun has its own perks but if you want more emails per month go for Mailjet. 200 per day vs 1000+ a month for Mailgun. Mailjet wins when it comes to marketing emails.

Nachteile

Can't easily add/remove members in a mailing list. No DKIM off the bat.

In Betracht gezogene Alternativen

Mailgun

Warum Mailjet gewählt wurde

Better customer support

Zuvor genutzte Software

Sendinblue

Vorteile

MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers.

The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great.

On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.

Nachteile

Three things about Contact lists are a bit annoying:
1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them.
2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface
3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.

Vorteile

Mailjet offer various plans based on the size of your projects (there is even a fully functional free one for very small projects). It is very easy to set up, it gives you a lot of different choices to setup domain authentication (preventing your emails to become spam). No frills, everything in its right place and always working.
The interface is very clear in order to communicate to developers which data they should use to integrate their software with mailjet email service, and what to do to avoid black listing, spam, etcetera

Nachteile

Sometimes their service for automatic detection of domain owners is blocked by firewalls. Thus you need to be able to edit your domain's DNS setting to authenticate the sender.

Vorteile

Mailjet is very easy to setup as long as you have access to your domain DNS settings. I manage DNS through Amazon Route 53 so changes reflect quickly when I needed to verify DNS ownership. Once you confirm ownership, setting up email API is easy, and works instantaneously - as it should.

I started using Mailjet to send out server and website notifications. For this purpose it worked awesome. I had about 20 websites sending notifications out via MailJet and as long as the domain names were verified correctly it worked great. You'll run into problems if don't verify your domain so if you have issues check that first. Mailjet has an easy domain verification tool that will highlight any issues quickly.

For transactional emails and general emails from an email client MailJet worked fantastic - read the cons section for an area of trouble.

Nachteile

Since I had such good success using MailJet for our transactional needs, I started using MailJet a couple months ago to send out periodic marketing emails, it's a native feature within their dashboard so I thought it would be nice to consolidate email providers. Well, very quickly we ran into issues and they temporarily lowered my sending limits.

I was able to quickly provide them with the information they needed and they removed the sending limits after 7-days. From that experience, I limited our use of MailJet as a marketing platform, but recently used them again only to run into the exact same problem. But this time the issue was because of the volume of emails sent - not because of any bounce or SPAM notifications. The suspension this time resulted in a much more complicated process in demonstrating ownership over the list of email under my control.

I don't want to pick on MailJet too much on this subject of marketing emails; they position themselves as a transactional email platform, and for that, they're awesome. I only used MailJet for marketing purposes because they feature it in their dashboard and it's easy to use. But they seem far more strict in their email purposes than say MailChimp which seems to be setup more for marketing/newsletter type emails.

Vorteile

Data centers in France, French company, gdpr compliant. We value this.
Domain Authentication is easy.
WYSIWYG editor is not bad for emails
support guys (english) are polite and effective

Nachteile

UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable.

UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly)

Navigation is terrible. why are you doing this to us ?

template management is awkward

glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38

Vorteile

When Mailjet it working, it works to an acceptable level.

Nachteile

The support is of the lowest standard possible. We have been left high and dry multiple times now. There is zero care factor about resolution and response times are shocking. We spend several thousands per annum and have implemented customers directly with Mailjet also, but is still not of interest to Mailjet.

Vorteile

For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places

Nachteile

I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over

Vorteile

The website gives me the correct information to set up the connection.
Good support service when neaded.
Fast and reliable.
Usefull statistics and reports to download.

Nachteile

Blocked emails are not always easy to detect what the real reason is.
Sometimes mailjet blocks the email address themselves.
Sometimes the reason is the owner of the email adress, etc.
Not easy to unblock the address that is blocked by mailjet.
There is no control on that, as far as i know.

Vorteile

I love the the easy n smooth mail sending quality of this software the most but rest of functions and services also awesome like customer support ,Templates,SMTP etc.

Vorteile

- cheap, compared to other email marketing tools
- customer support was not that bad

Nachteile

I would have a lot to write here. Here's a few:
- server breaks down often and the entire platform is unreachable (therefore, you can not send your newsletters in due time)
- poor templates, compared to other email marketing tools (no html editing available, only import)
- a looot of small, frustrating errors (faulty reports, empty reports exactly when you need them, the test email not being sent, changes in templates not saved and you have no clue why)
- no auto-clean option for the contact lists
- quite poor segmentation options for the contact lists

Vorteile

Simple and very easy to use,
Has good technical support,
Very nice and useful dashboards

Vorteile

What I like the most about this software is how easy it is to create templates

Nachteile

What I like the least about this software is the customer service

Vorteile

I like the ease of use. I would like to Mailjet improves backend area implementing differents wizard tools. For first, I believe it's important send directly e-mail from admin panel.

Nachteile

I don't like how "relay" works. Each e-mail message is delivered just like a newsletter subscription.