ConnectWise Control Erfahrungen

Vorteile

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Nachteile

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Vorteile

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Nachteile

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Vorteile

I have used the product for multiple purposes like ticketing, remote service and patching. we good product.

Nachteile

Nothing much to specify in particular. It works fine.

Vorteile

Connectwise control is a good product, but there are better out there for the cost with more features.

Nachteile

Clunky, often disconnects and reconnects

Vorteile

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

Nachteile

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

In Betracht gezogene Alternativen

RemotePC, Splashtop Business Access und VNC Connect

Gründe für den Wechsel zu ConnectWise Control

I chose it because of its rating, reviews as well as price. It is very competitive and affordable for me personally.

Vorteile

The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use.

Nachteile

The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response.

In Betracht gezogene Alternativen

VNC Connect

Warum ConnectWise Control gewählt wurde

TeamViewer renewal fees ,we found to be extremely high. Plus, ConnectWise control integrates with ConnectWise RMM, which we use daily.

Zuvor genutzte Software

VNC Connect

Gründe für den Wechsel zu ConnectWise Control

ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers.

Vorteile

How easy it is to access other computers using Connectwise. It's really nice to run PowerShell scripts on it remotely as well using #!PS command before it. You can also segment groups so other people can only see their specific employees. What is also nice is installing updates for Connectwise remotely by using the reinstall command.

Nachteile

It's a bit pricey compared to other alternatives that we looked at.

In Betracht gezogene Alternativen

ServiceNow Customer Service Management und Autotask PSA

Gründe für den Wechsel zu ConnectWise Control

I felt for the price and features, Connectwise was the best alternative we could've choose. I still feel like it has been for 2+ years.

Vorteile

easily to use. great perfomance; no difficul for installation

Nachteile

no inconvenient; require more precaution

Vorteile

I love this software for what it gives, function features such as hosting a meeting while supporting other agents.

Nachteile

It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement.

Vorteile

Secure remote access: ConnectWise Control provides secure remote access to computers and devices, with two-factor authentication, session recording, and granular access controls to ensure that only authorized users can access sensitive information.

Nachteile

Limited customization options: While ConnectWise Control does allow for some customization, users may find that they are limited in their ability to tailor the software to their specific needs.

Vorteile

There is a lot to like about the platform. From an easy-to-use instant platform, to a strong access agent. It does a lot well, and there isn't a lot it doesn't do well.

I love the idea of the toolkit, where you can pre-upload commonly-used tools.

I also like that the software seems to be taking some steps forward as time goes on as well.

Nachteile

Always have to turn down to Low setting. Doesn't seem as optimized for bandwidth as other tools. Lack of CNAME ability; Doesn't seem to work right no matter how you set it up to make the site look like your own. Very awkward to customize look-feel, even with third-party add-ons.

In Betracht gezogene Alternativen

AnyDesk

Warum ConnectWise Control gewählt wurde

RemotePC hadn't done any growing. Product was clunky and slow, and difficult to get customers going with Instant

Zuvor genutzte Software

RemotePC

Gründe für den Wechsel zu ConnectWise Control

Just enough features, better pricing than TeamViewer in the end.

Vorteile

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

Nachteile

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Vorteile

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.

Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

Nachteile

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

In Betracht gezogene Alternativen

Splashtop Business Access und AnyDesk

Warum ConnectWise Control gewählt wurde

We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over.

Gründe für den Wechsel zu ConnectWise Control

Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues.

Vorteile

Easy to use. Reliable. great dashboard.

Nachteile

It does everything I need and surprises me with things I didnt know I needed!

Vorteile

Connectwise Control is an easy to use software that allows our company to provide remote access and remote support to our clients. The software was extremely easy to setup and configure and get running. Once it was set up and running it just works. It is the fastest remote access tool we have ever used. It connects to sessions in seconds, not minutes like some of the other remote access tools out there.

The layout of the software is great and make navigation for our techs and also the end-users simple. The built-in toolbox and remote file transfer also are dead simple to use and always work. It allows us to copy a file over to a desktop we are supporting, or to copy need diagnostic info back to our techs computers.

Control includes multiple options for 2-factor auth which is a must these days for tools like this.

Nachteile

The least liked portion of Control is that support is not always easy to get a hold of and sometimes does not always have the best solutions or fixes during the initial support engagement.

Vorteile

- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Nachteile

- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

In Betracht gezogene Alternativen

SolarWinds Service Desk, Kaseya VSA und VNC Connect

Warum ConnectWise Control gewählt wurde

The price point was way better and the overall functionality was a huge selling point.

Gründe für den Wechsel zu ConnectWise Control

Having used some of the other products as well as Control, made this decision very straightforward. The overall functionality of the product for the price was the biggest selling point. Management thought I was joking when I showed them the 3 year cost of the software vs. the cost of some of the others in the mix. The decision was made there and then. Rollout took less than 48 hours (using GPO) to get all endpoints and servers added to the brand new environment. 100% would recommend for anyone sitting on the fence. We are currently using the cloud version and have not been disappointed with this product.

Vorteile

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled

Nachteile

- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.

In Betracht gezogene Alternativen

Zoho Desk

Warum ConnectWise Control gewählt wurde

Connectwise offered superior features and a better implementation of remote control services vis-a-vis Java than older models like Kaseya which used and installed VNC on workstations.

Gründe für den Wechsel zu ConnectWise Control

Connectwise's product is just enough what you need for facilitating remote sessions without much of the overhead of complicated help desk CRM setup. With Control, login, generate a link, open the link on the target PC, and the agent installed and registers easily. Agents (MSI) should also be available to deploy via Group Policy as well.

Vorteile

Performance is fast over most internet connections. It takes less than two seconds to to connect to a session and begin working with a remote user.

Nachteile

Marketplace for add-ons / extensions is bare, I would love to see more options for extending the functionality of the application.

Vorteile

Ease of use for both the IT provider and he client. Really easy to setup and configure. Provides a nice customized link for the customer to go to get the support software and install it. Monitoring of the clients computers is very well thought out and extremely easy to find the customer I need to connect to.

Nachteile

I honestly have no Cons at this time. I've been extremely happy with the software. I switched to ConnectWise after using of the competitors software. Pricing for ConnectWise is better and the setup part for the customer to obtain the download for assistance is far better.

Vorteile

It is always working. I have come to rely on this service. Setting up new workstations is a quick thing AND have the ability to support other workstations outside my network.

Nachteile

It MAY be a bit clunky or difficult to get add-ons to work

In Betracht gezogene Alternativen

AnyDesk

Warum ConnectWise Control gewählt wurde

ME is a bit clunky and Teamviewer is prohibitively expensive

Zuvor genutzte Software

ManageEngine Endpoint Central

Gründe für den Wechsel zu ConnectWise Control

Price and didn't need to remote into phones/tablets

Vorteile

We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support!!

Nachteile

The organization and search abilities are not the greatest within the software.

In Betracht gezogene Alternativen

AnyDesk

Warum ConnectWise Control gewählt wurde

Costs were going up 100%+ per year.

Gründe für den Wechsel zu ConnectWise Control

Price, ConnectWise Control is priced much lower compared to the other products.

Vorteile

The best features are totally the remote support and ad-hoc session access that can be shared with multiple agents. I addition we lean heavily on the lightweight client for permanent access to servers over RDS.
Also ingrates well with Azure AD.

Nachteile

The worst part, which is minor is the amount of customisation and branding.

Vorteile

The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Nachteile

Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

Vorteile

Price/value, Installs fast on my client's PCs, very configurable, works well with multiple monitors (now), faster than TeamViewer.

Nachteile

Oh, that easy... The chat window is the absolute worst!

First of all ... If you go look at my chat logs you will see that I use it all day long, A LOT! Probably 200 messages a day maybe more for 2 years!

I wrote that type of chat system in 2002 with visual basic. It is not object-oriented and barely HTML friendly. I suggest you embrace one of the chat libraries standards. so you don't have to roll your own.

NUMBER ONE COMPLAINT
It needs the ability to change my message after I have submitted it. It is so frustrating to accidentally misspell something and have no way of fixing it.

When copying a prior message (to refere to It) your font is WHITE therefore if I paste it back into the chat window it is still white. (white on white!) Hello... How did the testing team miss this!

It needs to remember my partial chat (un-submitted) message, even after losing connection and reconnecting or exiting and rerunning the app.

It needs a search feature. (I know your code is only buffering back a short distance back, but at least search with the current buffer!) I can always scroll back further and further to expand my search.

It needs to have a spell checker, (Or instantiate a COM Control of IE, Chrome and the spell checker will magically work!)

Vorteile

The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature.

The cloud based option is extremely fast, with geo-location options for the nearest cloud location.

Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did).

The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security.

The system also allows remote management of Android devices, which we use to work on tablets at some customers.

Nachteile

A peer-peer option would be nice for performance to local machines, but that's a minor thing.

The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time.

Other than that we haven't experienced any issues or found anything that makes us consider any other option.