Twilio Erfahrungen

Vorteile

I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..

Nachteile

As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.

In Betracht gezogene Alternativen

Warum Twilio gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Twilio

Vorteile

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

Nachteile

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

Vorteile

Twilio is very simple to use and easy to navigate. It's easy to find call and message records without too much trouble.

Nachteile

I wish there was a way to preview the content of the messages without having to click into it. You also cannot open the messages in a new tab, so it makes for having to troubleshoot and review messages a bit tedious to go back and scroll again.

Vorteile

We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use

Nachteile

Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .

In Betracht gezogene Alternativen

Warum Twilio gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Twilio

Vorteile

We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.

Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.

Nachteile

It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.

Vorteile

It works really well, they are good at making sure users are compliant with relevant regulations.

Nachteile

Customer service is slow, their system is not the friendliest.

Vorteile

The service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.

Nachteile

It can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start

Vorteile

I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.

Nachteile

Nothing that I can think of or have experienced.

Vorteile

It's a solution to purchase and use numbers, and it's critical for our marketing ops

Nachteile

Not super easy or intuitive to set up the first time

Vorteile

I loved twilio when I used it. It is really easy to integrate.

Nachteile

If I have to choose something I'd say the price.

Vorteile

So far, we use Twilio SMS messaging and SIP trunking. Our experience with was excellent. Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly perfect. We did not have a lot of experience with any of these technologies, and we had very little trouble getting it to work the way we want. They have done an outstanding job of designing the services and interfaces so you can put together systems exactly the way you want, without a lot of trouble for spending a lot of money.

Nachteile

The one negative that we have encountered so far is that Twilio's SIP trunking does not support T.38 faxing. We do have a couple legacy fax machines set up with ATA's, but they are unreliable both sending and receiving, so we had to supplement this with efax service from another vendor. This setup works, but it would've been nice to have everything together from one vendor. I understand that fax is outdated, but it's still the standard in the medical industry.

Vorteile

the ease of use, the cost-effectiveness, and the support resources, and it offers a wide range of pre-built connectors, SDKs, and libraries that make it easy to integrate with popular languages and frameworks such as Java, Python, Ruby, and JavaScript. Additionally, Twilio's API makes it easy to integrate its services into your web or mobile applications.

Nachteile

Twilio is a powerful platform for communication and messaging but it can be challenging for those without technical expertise to fully utilize its capabilities, it may require hiring an expert to fully unlock the platform's features. Despite this, those who master it will find it is a powerful and versatile solution.

Vorteile

* super easy to configure multiple accounts for billing purposes

* * Twimlets are a great way to experiment with product &/or prototype quickly - https://www.twilio.com/labs/twimlets

* Twilio functions is amazingly easy way to either extend power of tools such as Zapier &/or avoid having to use AWS Lambda, etc. -- it's a super cool hidden feature - https://www.twilio.com/docs/runtime/functions

* They have an auto-stop feature if you accidentally send too fast -- e.g., we accidentally created an infinite loop of texts between two phone numbers -- which they auto-stopped at about $20 (in three minutes).

There are likely other Twilio features hiding in plain sight -- poke around -- one of those rare cases where reading all the documentation is likely worth it

Nachteile

* the login process can be annoying
* help sometime takes longer than 24 hours
* configuring multiple sub-accounts is confusing at first
* not all functions can be done via UX -- some require API calls -- curl scripts were our goto

Vorteile

It had a high number of emails you could send for free every day

Nachteile

They had a sprawling system that required like four api keys just to set up and integration between multiple products with little to no to innacurate documentation. First you have to have a SendGrid account and set up an API Key (first key in .env) , then you have to make an email template which is very hard to do because they have a lot of bugs with that whole system and its rather confusing as well, especially in regards to trying to actually write your own code for how it looks . Then you go to Twilio and get your Auth Token (second .env) and create a Service that has its own token (third .env) , then you integrate that with your sendGrid Template and I forgot where exatly but there some fourth token you need. It's ridiculously complicated and poorly set up, and the documentation doesn't really tell you how to code it, the page that tells you how to send emails has code examples for sending text messages so that's unhelpful. It took me several hours to figure out how it all works and get it set up for automatic emailing. When I switched to Courier it took my literally 15 minutes to do the exact same thing. They had great documentation, a wonderful easy to use website, and just one API key. Don't use Twilio, it's trash, try Courier.

Vorteile

We use Twilio in conjunction with Groove (Twilio is Groove's voice provider). It is an awesomely powerful software for call center-like call management. The voice provider lives in the cloud so Twilio is very easy to implement and get up and running very quickly with minimal development. It is pretty intuitive but has a learning curve for less tech-savvy users. The help articles are well-documented.

Nachteile

Twilio is very powerful, but could use more features, like the ability to have conference calls and drop off the conference call without transferring the call somewhere else. The ability to call someone, then conference in another line on the current call is not available on the platform which could be a deal-breaker for call center use.

Vorteile

I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio.

Nachteile

When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio.

Vorteile

Love their COSTS... Some of the lowest in the industry, gives better control of budget. Utilizing Twilio we were able to navigate away from other tools that were costing us hundreds of dollars a month in per minute or per text overage fees. Provides more numbers at a cheaper cost per month by far, the whole system is powerful, inclusive, integrative of all tools and solutions through zapier and webhooks, and just a powerful system.

Nachteile

The UXI is a little heavy, when creating sub accounts and viewing the analytics, it is so powerful you can get lost, but that is a very minimal issue for I am sure someone with more knowledge can fly through the site and know what they are looking for much faster.

Vorteile

Great value for the pricing and options provided.

Nachteile

Some options are not easy to integrate or use, especially the call flows.

Vorteile

Simple to use product (as an end user) that seems to usually work and has the options we need.

Nachteile

It's still a VOIP phone service so every so often the sound quality is perfect and it's gone down like any phone service can.

Vorteile

A powerful telephony software that only charges you for resources you use. This works great for us, as we don't currently need a massive amount of resources.

It powers all our text message needs on our internal software platforms.

Nachteile

The only problem we've faced is several carriers have started blocking non-standard TLD links. No failure, not message, the text messages disappear into the ether.

Twillio has been less than useless in helping solve this (I suspect because our usage is so low they don't really care)

I feel like this is a really niche problem that won't affect a lot of potential users, so I've still rated them fairly high and would probably recommend them too.

Vorteile

Twilio offers all the resources needed to build a complete communication and customer support platform with multiple support channels like video and audio calls and instant messaging. It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level.

Nachteile

Twilio is not an easy to use product and training is always a necessity especially for beginners.

Nachteile

Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them.

I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error.

Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold.

I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

Vorteile

For us, the integration is key. We have quite a few non-tech savvy people so operating the backend of Twilio could be intimidating for most of our staff. However, we need a product with extensive features and customization options. Twilio gives us the best of both worlds by integrating our user friendly database with the robust Twilio features.

Nachteile

There are always trade offs between available features and ease of use. Sometimes it’s hard to locate a particular setting. However, online documentation has helped me out so far and I have not needed tech support.

Vorteile

Super easy for our team to use. We actually use a third party UI called Mogli. Twilio is the back end for our tool though.

Nachteile

It was a bit of a pain to set up a tool like this on an invoice basis instead of a charge as needed basis.

Vorteile

- It has an API Rest and a 5 minutes to implement rule, which is quite true.
- They have a quick start for many platforms / languages.
- SMS Feature was exactly what I needed, fast send/receive messages.
- Besides having excellent docs, they have something called TwilioQuest, which I found really funny and entertaining.

Nachteile

- Price per SMS seems to be high, at least in my country. I guess it depends on what are you building, and the value you give to this feature.