Campaigner Erfahrungen

Vorteile

Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

Nachteile

The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Vorteile

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Nachteile

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

In Betracht gezogene Alternativen

Mailchimp

Warum Campaigner gewählt wurde

We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates.

Gründe für den Wechsel zu Campaigner

Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.

Vorteile

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs.

Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Nachteile

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with.

Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Vorteile

easy to use.
Cover most function that we need.
Drag and drop save a lot of time.

Nachteile

RWD.
UI of administer.
The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself.
Sales is difficult to find and inefficient.

In Betracht gezogene Alternativen

HubSpot Marketing Hub und Mailchimp

Gründe für den Wechsel zu Campaigner

Mailchimp: Better UI. HubSpot: more function.

Vorteile

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Nachteile

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.

Vorteile

I like the look of the finished product. It is quite professional looking. And once I got the hang of how to build a newsletter, I really liked it.

Nachteile

I found it difficult to learn how to best use the product. There tend to be spacing issues (usually too many spaces between articles) that I am unable to adjust and always have to call tech support to fix.

In Betracht gezogene Alternativen

Marketo Engage

Warum Campaigner gewählt wurde

It was before my time, but I believe we had no option, we had to evolve to the new version.

Gründe für den Wechsel zu Campaigner

Marketo is used by many at our university. I understand it is very user unfriendly with many glitches and problems. We do not have a large support team at the university to help with Marketo, so I hope to keep using Campaigner.

Vorteile

Low entry to get started, very easy to use.

Nachteile

It does everything I need, but I can see where it may not have ALL of the features of some of the more expensive products. But since I don't require them, I don't miss them, or the higher price tag.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Campaigner

Better pricing for the feature set and number of list members.

Vorteile

-Easy to use
-Intuitive
-Reports are comprehensive
-Contacts are easy to manage
-Lists (groups) are easy to manage
-Canadian user that needs data to be kept on a Canadian server and campaigner meets that need.

Nachteile

Sometimes, what you design in drag-drop editor isn't what gets sent out.

Vorteile

I like that was easy to use, in the sense that was intuitive. Setting emails and workflows was not difficult.

Nachteile

When getting results or reports the numbers were no reliable. I had the feeling that I couldn't trust the numbers. Also there were problems with email duplications that they couldn't solve.

Vorteile

I have used campaigner earlier for Email Marketing campaigns. Though it’s easy to use and set up but limited features. Workflow to send automated emails is one of the best features in this tool. You can create segments easily to send more targeted emails.

Nachteile

Customer service is not that good, sometimes we also found issues during login. It also never worked well in all browsers. Price is also comparatively high If you compare other tools with similar features.

Vorteile

We have other clients who use the more well-known competitors, but we prefer using Campaigner for the clients who chose this option. It's a more serious and straight-forward email marketing tool. It gets the job done easily and efficiently.

Nachteile

No real cons. We have been using this for a few clients for a long time, through company and name changes on Campaigner's side - and it has only gotten better over time.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Campaigner

We had always used Campaigner (and previous incarnations) for a group of our clients. And I'm glad we stuck with it.

Vorteile

Campaigner's feel and ease of use played a big role in moving our business email marketing away from the competition.

Nachteile

The simple design of Campaigner seems to also translate into how the email themselves look like. Most likely, it is the "users" knowledge or lack of, that leaves our design lacking.

That is what I would like to see, "tricks", "tips", short video's teaching the "users" how to step up their game. IE How to make all photo's the same size or quick ways to clean your list and save. They have to be short and sweet and helpful INSTANTLY, uncomplicated.

Vorteile

Campaigner is a great tool for automating email campaigns. Its user interface is intuitive and easy to use, allowing me to quickly create and run automated campaigns. Its reporting system is also very comprehensive and helps me track the success of my campaigns.

Nachteile

One of the drawbacks of Campaigner is its cost. It is quite expensive compared to other similar platforms. Additionally, some of its features are a bit limited and could be improved.

Vorteile

We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Nachteile

Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago).
Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images.
Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago.
Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Vorteile

It's quick and easy to get started with Campaigner. It's relatively easy to use and the price is good comparable to other programs.

Nachteile

Campaigner needs to improve the delivery rates and provide clear instructions on how to obtain the best delivery rates without getting tagged as spam. The reports should be improved to show something other than "no data." Either an email gets to the inbox or it doesn't. I need to know which. The contact filtering is a great feature but it constantly resets rather than returning to the last sorted list so it can be time-consuming when reviewing and editing contacts on a large scale. The editor is easy to use but the formatting in the final emails is often messed up and not as it was designed. Repeating the formatting to fix those issues is time-wasting and frustrating since it usually doesn't work.

In Betracht gezogene Alternativen

Mailchimp

Warum Campaigner gewählt wurde

I preferred the contact filtering options and price.

Gründe für den Wechsel zu Campaigner

Easier to use

Vorteile

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

Nachteile

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

Vorteile

Segmenting is easy. CASL Compliant. Very interesting webinar sessions are often offered. Adding Google Analytics tracking is built-in.

Nachteile

The system is often very slow. The interface is not friendly. (compare to other engine that are using drag and drop and multiple layouts) The emails are not responsive. Even when we contact the company for a built ''on-measure'' template, the template is hard to use and not responsive.
The A/B testing often make the campaigns crash. This lead to campaigns that weren't sent properly and almost no response with the customer service on the week-ends (even on week days to be honest). Reports could be easier to consult and more detailed too.

Vorteile

With the new block editor, Campaigner is light years ahead of what it was even a year ago. That said working with the block editor is not full proof. Fonts / spacing/bolding etc, may be different upon deployment that what is shown in the proof. TEST TEST TEST . And test on multiple devices because what you see on YOUR device(s) may not be what others see.

Nachteile

Customer support is unhelpful for bugs, and they do come up, but not as often as they used to with the introduction of the new block editor. I think the Constant Contact is the competition and offers way better flow and experience, however if you MUST use a tool whose data is stored in Canada, then this product is ok, but not the best.

Vorteile

For us, plain text emails are the most effective. So personal; they do not appear to be from a mass mailing. I'm so please that hyperlinks embed seamlessly in plain text.

Nachteile

it's little glitchy when entering text. - line spacing too big or too small; difference between soft return and hard return. Looks ok in layout but changes when a test email is sent. Then the fiddling starts.

Vorteile

Campaigner is intuitive and easy to navigate. Our team primarily uses the platform for transactional emails and it does a good job meeting the demands.

Nachteile

Enhanced data reporting & exporting options would be an improvement. More robust support documentation would also be beneficial.

In Betracht gezogene Alternativen

EmailOctopus, Mailgun und Mailchimp

Vorteile

We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.

Nachteile

The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.

Vorteile

I am a self-taught user; the software is something that can be figured out

Nachteile

When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.

Vorteile

I love how easy it is to use. You can easily search to see if the contact email is already in your mailing lists. We are able to have multiple lists to serve our needs. I love how you can use the back button to go back to what you were working on.

Nachteile

I dislike how sometimes you get an error stating that the attachment is too big, when in fact it is not. Often times, if you restart your email blast with the same attachment it will work, it is just a glitch in the system. But other than that, we are very pleased with the software.

Vorteile

Plenty of features such as segmentation, list management, sign up forms, good reporting. Ability to use Campaigner because of Canadian servers complying with privacy legislation in British Columbia

Nachteile

API integration needs improvement, account management (related to billing) requires even more improvement with prompt attention to inquiries and resolution of issues. Customer service could be more timely and provide better issue resolution experience.

Vorteile

It is relatively easy to use. The support has been good so far.

Nachteile

Was a long time Streamsend user. When we were forced to migrate to Campaigner, we were told that nothing would change which was not true. We pay more than double for the same volume.