NinjaOne Erfahrungen

Vorteile

Leichter Einstieg, angenehm einfacher Rollout, Zuverlässige Benachrichtigungen, Übersichtlich und Umfangreich zugleich

Das Dashboard gibt für einen Überblick alle notwendigen Informationen auf einen Schlag, man erkennt recht schnell wo nachgearbeitet werden muss.
Durch die Anpassbaren Richtlinien können kundenindividuelle Alarme und Benachrichtigungen ausgelöst werden.
Das Ausführen von Skripten kann aufgrund von regelmäßigen Abfragen automatisiert werden.
Es werden regelmäßig neue Funktionen vorgestellt, welche sich gut in den Alltag integrieren lassen und uns auch bereits ein weiteres System haben ablösen lassen.

Nachteile

Die Skripte sind mitunter unübersichtlich dargestellt, hier hilft jedoch die Suche (sofern die Skripte mit entsprechenden Informationen eingepflegt wurden).

Vorteile

Einfache und schnelle Einführung.
Das tolle "onboarding" durch die immer netten Consultants
In der klar strukturierten Oberfläche findet sich jeder "ruckzuck" zurecht.
Selbst älterer Kollegen sind begeistert ;-)
Die integration von Bitdefender als Virenscanner (cloudbased) ist ordentlich gemacht, das Menü zur Konfiguration ist super übersichtlich und in Minuten konfiguriert.
Dsa Rollout super easy.

Nachteile

Es fehlen noch ein paar Sachen, die aber laut Raodmap zeitnah kommen sollen.
z.B. Support für Hyper-V und die Active-Directory integration.

Vorteile

einfach zu installieren
einfach zu bedienen

Nachteile

es muß relativ viel über eigenen scripte gelöst werden - server eye z.b. hat wesentlich mehr fertige sensoren

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Vorteile

Das Werkzeug funktioniert einfach, angefangen beim Scripting über das ausrollen spezifischer Softwarepakete bis hin zum integrierten Virenprogramm.

Nachteile

Die Individualisierung einzelner Kundengruppen ist im Backend super, aber das Kundenmodul (TrayIcon) ist noch verbesserungswürdig.

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Vorteile

Man hat alle wichtigen Tools an einem zentralen Ort (Tickets, Patchmanagement, Softwareverteilung, ...). Alle Infos die ich brauche (z.B. Daten eines bestimmten Rechner oder Server), sind immer schnell zu finden.
Ausserdem kommen immer wieder neue Features und Verbesserungen hinzu.

Nachteile

Um alles nutzen zu können, ist einiges an Einarbeitszeit notwendig. Allerdings hilft hier die Doku und der Support sehr schnell und gut.

Vorteile

Das Produkt ist sehr Benutzerfreundlich gut übersichtlich. Wenn man Fragen hat oder ein Problem hat wird man so schnell wie möglich geholfen.

Nachteile

Bis jetzt ist mir nichts negativ aufgefallen.

Vorteile

Intuitive Bedienung
Übersichtliche Oberfläche

Nachteile

Linux Unterstützung fehlt noch
umfangreicheres Patchmanagement wünschenswert

Vorteile

Das Rollout ist wirklich einfach, der Nutzen den man aus dem Softwarepaket generiert enorm. Viele zeitraubende Verwaltungstätigkeiten werden um ein vielfaches beschleunigt. Die sehr aktive Community und der schnelle Support überzeugen.

Nachteile

Es gibt nichts ernsthaftes was mir nicht gefällt

Vorteile

Einfache Verwaltung/Bedienung, Starkes Patchmanagement, gute Support Erreicbbarkeit

Nachteile

Einbindung von Spezial Software Sensoren z.B. DATEV, POPcon etc...
SNMP Anbindung mit deutlichen Schwächen

Vorteile

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Nachteile

There are so many extra options that it is sometimes hard to decide what we will add.

Vorteile

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Nachteile

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Vorteile

their is not a lot - I'm not impressed by their lack in support.

Nachteile

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Vorteile

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Nachteile

Honestly the reporting but that has gotten much better with the latest releases this past year.

Vorteile

Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is.

As well the onboarding is really simple, within a couple of weeks, we are fully onboarded.

Nachteile

not much to note over here. Overall we are very happy with NinjaOne

Vorteile

So far, NinjaOne has been a fantastic product for our company.

Nachteile

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Vorteile

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Nachteile

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Vorteile

Easy to use and automation of tasks. It's been great to use this product.

Nachteile

Format of the devices dashboard. It needs a bit of upgrade as the software doesn't integrate very well with Lenovo laptops.

Vorteile

Quickdeployment, easy to use, quick response on support questions, good boarding policy

Nachteile

Pricing not direct available only via accountmanager

Vorteile

The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly.

Nachteile

I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights.

Vorteile

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Nachteile

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Vorteile

Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

Nachteile

The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

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Vorteile

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Nachteile

The reporting functions need some improvement as well as the backup functionality.

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Warum NinjaOne gewählt wurde

Zuvor genutzte Software

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Vorteile

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements.
Best of all you can manage the whole thing from my desk or a mobile device.

Nachteile

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

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Vorteile

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Nachteile

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

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Warum NinjaOne gewählt wurde

Zuvor genutzte Software

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Vorteile

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Nachteile

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.