Nutzerbewertungen im Überblick
Über GetResponse
GetResponse ist ein cloudbasiertes Marketing-Tool, mit dem Nutzer per E-Mail mit Kunden in Kontakt treten und Zielseiten erstellen können. Die Anwendung richtet sich in erster Linie an kleine Unternehmen, Blogger und Marketinga...
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- Branche: Architektur & Planung
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Das Marketing-Cockpit mit KI-Unterstützung
Absolut umfassendes Marketing-Tool, mit dem man seine Kampagnen beherrschen kann.
Vorteile
Alle Funktionen sind gut beschrieben und auffindbar. Landingpages lassen sich sehr einfach erstellen. Man kann sich gesamte Kampagnen von der KI vorschlagen lassen und erhält dann vorgefertigte Bestandteile.
Nachteile
Ich bin auf die Schwierigkeit gestoßen, dass GetResponse verlangt hat, die Nameserver vom Domain-Hoster auf GetResponse zu übertragen. Dies hatte zur Folge, dass die eMail-Konten der Domain weg waren. Man kann dann zwar unter GetResponse die eMail-Konten wieder einrichten, allerdings gibt es kein integriertes eMail-Portal. Die eMail-Funktion ist rein auf die Kampagnen bezogen, demnach erhält man Rückantworten der eMail-Empfänger auch nur auf die eigene Kampagnen-eMail. Es gibt keine allgemeine Inbox. Das Problem konnte dadurch gelöst werden, dass nur Subdomains vom Hoster mit GetResponse verknüpft wurden. Somit verbleibt die Hauptdomain und das eMail-Hosting beim ursprünglichen Hoster.
Antwort von GetResponse
Thank you for your positive feedback! We're delighted to hear that you find GetResponse's marketing cockpit with AI support comprehensive and user-friendly. We apologize for the inconvenience with the domain transfer process, and appreciate your workaround using subdomains. Your insights are valuable as we strive to enhance our platform. Thanks for choosing GetResponse for your campaigns 🚀
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Völlig ausreichend für unsere Zwecke
Vorteile
Mittlerweile gibt es eine gute Reporting Funktion, Vorlagen lassen sich schnell anlegen und nutzen. Große Bibliothek an MailVorlagen zur Personalisierung. Gute Kundenbetreuung
Nachteile
Es gibt Funktionen im E-Mail Marketing, die ich als Standard für einen Provider erwarten würde. Hier und da kleine Stolpersteine.
Antwort von GetResponse
Hi Franziska! Thank you for your review. We are pleased to know that you enjoy our reporting function and appreciate how fast you can create templates. It's also heartening to hear that our customer support has met your expectations. If you need any assistance, do not hesitate to reach out. - Mariana
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Für mich zu unübersichtlich
Die Funktionalität ist sicherlich sehr groß, allerdings hat es für mich Zuviel Zeit gebraucht mich ausgiebig mit jedem Thema zu beschäftigen. Es war wenig intuitiv und die Erklärvideos meist nur bedingt hilfreich.
Für Profis die sich den ganzen Tag mit dem Tool beschäftigen ist es bestimmt super. Für mich als Einzelunternehmer braucht es zu viel zeit alle Funktionen zu ergründen und dann zu nutzen
Vorteile
Einfache Anbindung an externe tools und einfache umsetzung der Opt in Mails
Nachteile
Zwei völlig verschiedene Builder für Landingpages und Homepages. Warum ? Das fand ich sehr störend.
Antwort von GetResponse
Hi Andreas,
Thank you for sharing your honest feedback with us. It's great to hear that you found connecting with external tools and implementing opt-in emails straightforward. However, I apologize for any confusion you experienced with our interface.
Ensuring our tools are user-friendly and accessible to users of all experience levels is a top priority for us. We've forwarded your feedback to the team for further review and improvement.
Best,
Mariana
Die besten Alternativen zu GetResponse
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Hat mit der Automatisierung nicht gereicht
Leider konnte das Tool mit der Automatisierung der Konkurrenz nicht mithalten. Im Grundsatz ein gutes Angebot, auf den ersten Blick. Mussten dann auf ein anderes Tool umstellen.
Bei der Kündigung hat man diese jedoch bei Getresponse nicht erhalten und den Folgemonat trotzdem verrechnet. Ein Mitarbeiter meinte, das sei kein Problem, man erstatte dies zurück, wegen 2 Tagen. Die Bestätigung kam dann, dass es keine Rückerstattung geben kann. Nicht gerade kundenfreundlich und daher nicht zu empfehlen.
Vorteile
Angebot mit vielen Features, leider nicht so ausgereift wie erwartet.
Nachteile
Kundenservice und Einschränkung bei der Nutzung
Antwort von GetResponse
Hi there.
Thanks for taking the time to leave a review. If you still have not received your refund, please send me an email at [email protected]. -Taylor
- Branche: Internet
- Unternehmensgröße: Selbstständig
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
E-Mail Marketing einfach und effektiv
Vorteile
GetResponse ist eine Software, die E-Mail-Marketing einfach macht. Es gibt auch eine kostenlose Möglichkeit, diese Software zu nutzen. GetResponse ist eine großartige Wahl für Unternehmen aller Größen, die nach einer einfachen Möglichkeit suchen, ihr E-Mail-Marketing zu verbessern.
Nachteile
Die kostenlose Variante ist ausreichend für bis zu 2.500 Newsletter pro Monat und 500 Kontakte pro Monat. Für ein monatliches Abonnement finde ich die Kosten etwas hoch.
Antwort von GetResponse
Hi Maik,
Thanks for the review. We're glad to hear you find our email marketing tools simple and effective.
Best,
Abbie
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Surely the best email marketing app for internet marketers
I use GetResponse for building my list and keeping in touch with them. Since I started using it till now, I have had little or no issues with any of the features I use. What's most important for me is that my mails get to my contact's inbox and GetResponse makes sure of that. I do feel there are more features now on the app than I need and it is quite very good. I can easily clean my list and remove contacts that no longer respond or open my mails. The landing page builder and the website builders are good though I rarely use them.
Vorteile
Very easy to understand, very good UI. Creating newsletters and autoresponders is quite very easy
There are lots of newsletter templates to use for your email marketing
Send as many mails as you want to as much as 1000 contacts free of charge
Now comes in with automated sales funnels, landing page builders, website builders, etc
Support is the best, very fast and most often helps with whatever issue you have.
Nachteile
I do not have any issues using this software. It has worked perfectly for my purpose so far.
Warum GetResponse gewählt wurde
Cost less and does just as much or even far better than they doZuvor genutzte Software
AWeberGründe für den Wechsel zu GetResponse
Better pricing, better features, better support.Antwort von GetResponse
Hi Tolu!
Thanks for being a GetResponse user. We greatly appreciate the detailed feedback! -Taylor
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 10 000+ Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Get On Board with GetResponse!
Simple automation and customization of multistep trips based on participant actions could send a series of onboarding emails to new sign-ups, for example, or cart abandonment emails if the purchase is not completed. Workflows customize and improve the effectiveness of marketing.
Vorteile
Landing pages are included with all paid GetResponse plans, whereas other email providers charge extra for this feature. GetResponse's landing page builder is simple to use for drag-and-drop actions yet powerful enough for experienced designers. Landing pages boost the conversion of subscribers into customers substantially. This platform streamlines the process of creating polished email campaigns, optimizing workflows, and tracking performance thanks to its user-friendly design and wide range of capabilities.
Nachteile
Although GetResponse covers most of the fundamentals of email marketing, I would like more enhancements. To properly target emails, the tool might be improved by providing more advanced segmentation choices. It would also be advantageous if they could broaden the integrations to include applications other than conventional ones.
Antwort von GetResponse
Thank you for sharing your positive experience with GetResponse! We're delighted to hear that you find our platform user-friendly and powerful, especially when it comes to landing pages and email campaign optimization.
Your feedback is invaluable to us. We're continuously working on enhancing our features, and we appreciate your suggestion regarding advanced segmentation choices and broader integrations. Rest assured, your input will be considered as we strive to improve our services.
We appreciate your support and look forward to continuing to assist you with your email marketing needs.
Best regards,
Abbie
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best Email Marketing Solutions With GetResponse
Since deployment, we have been able to reach more clients and my experience has been amazing.
Vorteile
GetResponse comes with great email marketing features and helps us reach more audience successfully.
Nachteile
Well, there hasn't been major challenges.
Antwort von GetResponse
Thank you for your review, Hakhim! 😊 - Mariana
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
My Experience With Get Response
I liked the fact it has the option of paid ads creator as well as tracking everything with analytics & contact management.
Its easy to create amazing emails.
It has AI powered tools.
Vorteile
Get Response offers a website & landing page builder.
Its free to use for the first 30 days.
I liked the autoresponder.
Get Response has a mobile app.
Nachteile
For me automations are very limited.
Its not user friendly.
More advanced features are only available for higher paid plans.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Get responses I must have for your business or brand
My overall experience has been great with get response I've used them for many many years I've never had any issue with the system and they always update me of any updates or any issues that may arise in the future.
Vorteile
What I like about get response is how easy it is to set up and their customer service is A1 You have any issues they get back to you right away They also have full training just in case you don't know how to use the software.
Nachteile
The only thing that I would like to say that is a con is it could be a little cheaper for beginners or give some form of free tier like what mailchimp has I think that would be great for the system other than that it's an excellent autoresponder.
In Betracht gezogene Alternativen
MailchimpGründe für den Wechsel zu GetResponse
Will get response has more features it's more advanced and I also just use more than one autoresponder just because you never know if you have any issue it's always good to have a backup.Antwort von GetResponse
Hi Stephen,
Thank you for taking the time to leave us a review. It's wonderful to hear that you've been a loyal customer for many years and that you've never encountered any issues with our system. Your trust and loyalty mean a lot to us, and we're committed to keep providing you with a reliable service and regular updates! 😊
We appreciate your feedback regarding pricing, and we understand the importance of offering options that cater to all users, including beginners. We continuously evaluate our pricing structure to ensure it remains competitive and accessible to everyone.
Thank you for choosing GetResponse as your autoresponder solution, and for your valuable feedback. We look forward to continuing to serve you and exceed your expectations in many years to come.
Best,
Mariana
- Branche: Buchhaltung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
getresponse the software that will help you increase your sales by 50%.
very happy as it made me reach 1m dollars in 2 years, in my course store business.
Vorteile
Hi,I am a frequent user as I have a business selling courses and the software helped me to bill 1m dollars in these 2 years because it helped me to get my potential customers to buy my courses,as well as it helped me this software will help you to have more sales,believe me it is better than other alternatives like clickfunnels as it costs less than 15 dollars a month compared to their competition,what are you waiting for!
Nachteile
nothing, since it is better to use templates, everything is already implemented so that your sales will be boosted.
Antwort von GetResponse
Hi Jose!
Thanks for taking the time to leave a review. Your feedback is important to us! -Taylor
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
My Getresponse Review
I absolutely love Getresponse and I use it daily. I easily design my marketing campaigns and even get customers to my landing page with the built in advert creator for Facebook and Google. My business cannot run without Getresponse.
Vorteile
Getresponse is a complete marketing automation tool. You don't need any other platforms. You can host your website, build beautifull landing pages, capture leads, place adverts in social media and google, and send unlimited emails to your list.
Nachteile
The only thing I can think of is that there are cheaper autoresponders on the market. However, these cheaper autoresponders do not provide the functionality and ease of use of Getresponse.
In Betracht gezogene Alternativen
SendGridWarum GetResponse gewählt wurde
Getresponse had more integrations with other software and more functionality to build an automated campaign on one platform.Zuvor genutzte Software
AWeberGründe für den Wechsel zu GetResponse
Getresponse had a whole lot more value to offer than the others. Email marketing is included and no need for smtp accounts. No hosting required as Getresponse has hosting. Landing pages are included which you normally have to design through wordpress or other hosting.Antwort von GetResponse
Hi Fabian!
Thanks for taking the time to leave such a detailed review! We really appreciate your feedback.
We'd love to collect more insights from you. If you're interested, please send us an email to [email protected]! -Taylor
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
GetResponse Review
My overall experience has been impressive, this is by far the easiest and feature-loaded marketing software that I have used.
Vorteile
I like the simplicity and also the fact that it is drag and drop and there are so many premade templates to choose from.
Nachteile
The sad part about using this software is that it is too expensive as the more my list grows, the more I have to pay. Anyways, good things don't come cheap.
Warum GetResponse gewählt wurde
Because it is a lot easy to useZuvor genutzte Software
MailchimpGründe für den Wechsel zu GetResponse
Because of the drag and drop feature and also the templates.Antwort von GetResponse
Hi Eric,
Thanks for the review! We're happy to hear your overall experience has been impressive. Thanks for choosing GetResponse :) -Abbie
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
GetResponse is the word.
Love GetTesponse. It keeps me present in my leads’ minds.
Vorteile
I live that it is easy to use, has all the bells and whistles including analytics and landing pages and it’s a great price!
Nachteile
I wish I had found it sooner. I might have a longer, more engaged list if I had
In Betracht gezogene Alternativen
AWeberWarum GetResponse gewählt wurde
Mailchimp was more technical and not so easy to use.Zuvor genutzte Software
MailchimpGründe für den Wechsel zu GetResponse
All the bells and whistles free for 30 days!Antwort von GetResponse
Hi Rebecca,
Thank you for your glowing review of GetResponse! It's wonderful to know that you find our platform easy to use and packed with all the essential features you need.
We're happy you chose us for your marketing journey, and we're here to support you every step of the way. 😊
Best,
Mariana
- Branche: Tiefbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Ok Software
Very average compared to other market software.
Vorteile
Mass emailing and very visual when using the software.
Nachteile
Very difficult to set up and use daily with ease. Better products
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Get Response Autoresponder Review -The Tool For You In 2022 And Beyond
My overall experience so far has been very good. There is a wide range of templates to choose from for your emails which makes it easy to design your emails with more confidence.
I really like the software and it meet my needs as a small business except the no telephone support.
Overall I recommend GetResponse as a trusted platform that provides high email delivery rate to your subscribers.
Vorteile
1. I liked most with GetResponse is the delivery rate. They consistently score a higher deliver y rate than most other platforms and it is good the know that the emails are reaching the intended clients.
2. For a beginner, it is easy to use the different components especially when setting up an autoresponder campaign. The steps are logical and easy to setup plus produces a more sophisticated and easier to segment your email list.
3. The free plan can be used to test the platform and tools to decide if this is the right platform for your use before you commit fully. The free plan works with up to 500 subscribers and give access to a wide range of tools.
Nachteile
1. The biggest drawback - there is no telephone support. Even though there is a live chat feature, there are instances where it is easier to troubleshoot a problem over the telephone instead of live chat.
Antwort von GetResponse
Hi Deanne!
Thanks for taking the time to leave such a great review. We appreciate all the detailed feedback because it helps us improve! -Taylor
- Branche: Onlinemedien
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Why you should really get Getresponse for your business
My business keeps on growing daily just by using Getresponse’s features.
All of my emaillists are easy to maintain and customers are happy with the services too.
Once setting up a automation flow properly you never have to look at it again
Vorteile
- Very easy to use and therefore userfriendly for all
- Updating more features often, Getresponse listens to their customers
- Creating and maintaining lists never was this easy
- My business keeps on growing just by using Getreponse
Nachteile
- using images in the emails are not resizable easily
- landing page maker can use some more work, drag and drop is ok, not perfect yet
- very little options with the lowest paid subscription, have to update to soon to get “good” options
Antwort von GetResponse
Hi Calvin!
Thanks for taking the time to leave such a detailed review. Your feedback is important to us! -Taylor
- Branche: Marktforschung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
This is a nightmare of email marketing
Not the best software for B2B saas for sure. The only benefit is the price but you loosing much more opportunities with limitations everywhere. I'm so dissatisfied and in search of an alternative solution.
Vorteile
- Good interface design;
- Simple API integration;
- Opportunity to connect landings, forms, and email marketing in one place.
Nachteile
- Very primitive and limited automation workflows ( we were not able to automate the sequence of emails when the tag or action is not assigned to drive better engagement and retention);
- Not convenient reporting (this is always a challenge to analyze results of email marketing and there is no way to connect goal complections from analytics);
- Poor functionality (every time my team face some limitations and it seems that a lot of functionality is on MVP stage);
- Dissatisfied support (you may waste all the day to understand how to fix your issue);
- Forms are not mobile adapted;
- Landings are so limited too and hard to create great CRO design;
- Some data dissapierd or incorrectly showed (usually we see that people click on links which do not exist in the newsletter)
- All the emails go to the promotion section and there is no way to go inbox not to get lost
Gründe für den Wechsel zu GetResponse
Better deliverability of emails, simple interface, pricing- Branche: Computerspiele
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
GetResponse Email Software or something more?
When I started my business, I needed a way to digitally manage and track my engagement with potential customers and converted leads. I also needed a way to keep my content subscribers engaged and up to date with new content I was releasing. I decided to take a look at GetResponse and I am very glad I did. What I found was not just a simple email autoresponder, but a complete digital marketing platform. Sure, I am able to set up automated email lists and responders but it’s much more than that. I can manage my newsletters, and it’s an easy process because they even give you newsletter templates which are very convenient and easy to use, but you can create your own if needed.
One of the best features about GetResponse is the Workflow Editor, it allows me to set up specific processes, so I can create a landing page then perform an email collection task and push them to the content they were looking for in a fluid simple movement. Once the email is collected it can go into a holding pattern and the software will automatically send the contact a welcome email right away or at a specified time after the initial engagement. You can even set up emails in advance and time them to be delivered days after the initial contact to remind them of your brand and keep your business on their mind. The visual elements of the Workflow Editor make it so easy to set up very complex marketing and content delivery campaigns with very little effort. One of the most powerful email tools you can get.
Vorteile
Pros
The Ease of use for this platform is staggering for beginners and for proficient users alike. There are even training guides and videos to help you get up and running quickly. The platform has so many automations that you can set up to automate your onboarding process and you won’t believe how easy it is to set these up. There is a very powerful Workflow Editor that makes setting up a complete email marketing campaign a breeze and the templates are reasonably laid out, so you can build your whole campaign efficiently and quickly using templates or if you need a more complex setup you can build from scratch. Finally, the reports and statistics tools are very robust and can help you to understand what is working the best for your business and what campaigns need some rethinking. Additionally, the pro plan offers access to webinar marketing. All plans come with a free 30-day trial so you can get started with no upfront investment.
Nachteile
Cons
The smallest plan only allows for a 1000 subscriber list and access to the landing pages. If you grow fast you will need to bump up to the next level which cost more however you also then get access to 5000 subscribers and you get access to do the webinar marketing so it’s not really a negative. You also get access to several other useful features.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
GetResponse: An Advanced Email Marketing Tool with Unmatched Features
I have used GetResponse and have generally been pleased with the service. Its user-friendly interface, which makes it simple for me to navigate and use the platform, is one of the aspects of GetResponse that I value the most. A great opportunity for me to evaluate the platform and determine whether it suited my needs before committing to a paid plan was the 30-day free trial. My email marketing efforts have changed drastically thanks to the traditional funnel feature, and the webinar functionality has also been a great resource for me. Split testing has proven to be a relatively strong suit for GetResponse, which has helped me optimize my email marketing campaigns. As it makes it simple for me to communicate with my customers, I also value GetResponse's third-party integration and chat features. As a business owner, it's also important to me that GetResponse complies with GDPR regulations, so I appreciate that. Last but not least, GetResponse's customer support has always been excellent. Over the years, I've had a few questions and concerns, and the support staff has always been prompt in answering them and resolving my problems. Overall, despite some drawbacks like the lack of a free plan and the limited automation features available with the basic plan level, I have found GetResponse to be a comprehensive and potent email marketing tool that has assisted me in expanding my business.
Vorteile
I can honestly say that as a GetResponse user, I've been very happy with the service. GetResponse's user-friendly interface, which makes it simple for me to navigate and use the platform, is one of the features that I value most about it. When I first signed up for GetResponse, I also made use of the 30-day free trial, which was a fantastic chance for me to test the software and determine whether it met my needs. In the end, I made the decision to sign up for a paid plan, and I was pleased to learn that GetResponse gives a significant discount on its 24-month plan. For my email marketing campaigns, the traditional funnel feature has been a game-changer, and the webinar functionality has also been an invaluable resource. I have found GetResponse to be reasonably adept at split testing, which has helped me optimize my email marketing campaigns. Additionally, I value GetResponse's third-party integration and chat features because they make it simple for me to communicate with my clients. The fact that GetResponse complies with GDPR requirements is also something I value because I own a business. Last but not least, GetResponse's customer support has always been excellent. Over the years, I've had a few questions and worries, and the support staff has always been prompt in answering them and resolving any problems I've encountered. In conclusion, I heartily endorse GetResponse to any company searching for a complete and potent email marketing tool.
Nachteile
I've used GetResponse and found it to have a few drawbacks for my email marketing campaigns. One of the main problems I have with GetResponse is that there is no free plan available, which can be a problem for companies with tight budgets. Additionally, I discovered that complete automation is not offered at the basic plan level, which disappointed me because I was looking for an email marketing solution that was more all-encompassing. Additionally, only 500 people can participate in webinars on the basic plan, which might not be enough for bigger businesses or events. I was also disappointed to discover that only the max plan offers phone support, dedicated support, and slack support. I discovered that I had to rely on other support channels that were less practical or beneficial because this is not practical or cost-effective for all businesses. GetResponse's basic plan requires users to pay for add-ons that are included without charge with the plus plan, which is another problem I have with it. Because of this, using the platform became more expensive overall, and I felt like I was paying more for features that I could get for free from other email marketing tools. Additionally, I discovered that it is not possible to modify the split test message template, which I found to be restrictive because I preferred having more customization options. Apart from that, using Zapier to connect so many tools was a hassle, and I didn't like how clumsy the drag and drop feature was. Fin
Antwort von GetResponse
Hi Emil
Thank you for writing this detailed review, we really appreciate it. We're so glad that overall you're enjoying the platform, though we did want to make sure you knew about our free plan: https://bit.ly/3JwCKae
Be sure reach out to us if you have any questions on this!
Jack.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Get-Response Customer Review Nightmare!
Vorteile
BEWARE! DO NOT USE GET RESPONSE, and here’s why.Note, we are about to enter a lawsuit with getresponse cause they are attempting to continue to charge us $2000 EVEN AFTER we canceled 2 months ago but thats not even the worst of it....We used getresponse for about 2-months before realizing we had to call it quits. We spent thousands of dollars in time and lost email potential migrating to getresponse after rising costs of mailchimp.The getresponse offer was storage of 1.5million contacts for $2,000/month, (way lower than their advertised cost.) Cheap right? WRONG. As good of a rate is, it doesn't matter if your open rate sucks. Our OPEN rate went from 10%-20% on mailchimp down to less than 3%. It DOESN’T matter if they store 10million contacts for $2,000 per month, your list is literally useless if your emails go straight to SPAM. Imagine spending weeks migrating all your flows only to find out open rate is close to non-existent. The main reason we thought of migrating was to save costs on rising email list costs.. This IS NOT what we found out. Your list will be stored on getresponse, but your contacts likely won't receive your emails.I HIGHLY RECOMMEND NOT TO MOVE TO GETRESPONSE.Secondly, even after giving about a months notice to cancel our account, they are still attempting to bill our account $2000.00/month!!!! We moved to klaviyo, and our open rates are close to 30% now.
Nachteile
The main is the poor deliverabilty and their audacity to try to charge even after not using their service.
In Betracht gezogene Alternativen
KlaviyoWarum GetResponse gewählt wurde
COST was too highZuvor genutzte Software
MailchimpAntwort von GetResponse
Hello,
Whilst we're sorry that you had a negative experience with us, after reviewing your case we found that the issue was caused by the incorrect use of our software after being provided with specific guidance on how to resolve this issue. While we understand this may have been frustrating for you, we strive to provide clear and comprehensive guidance to all our customers.
Justyna
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
BAD EXPERIENCE AS AN AFFILIATE: COMMISSIONS NOT PAID
I have been their customer long ago and tried to start being their affiliate, inspired by some marketers online.
I referred a friend of mine as a test, and commissions initially were paid.
Then, WITHOUT any prior notice, they simply stopped paying commissions, they deleted the customer from my referral panel BUT they still charged her, and she is still their customer.
So I reached out the support for an explanation: initially, after days of investigation, they replied that the customer still existed and commissions were pending, which was false.
After posting screenshots of my panel which clearly displays ZERO customer and commissions, and waiting other WEEKS for an answer, they replied that there was a violation of the terms: "The Affiliate is not entitled to the Commission for the purchases of the Service through their own referral link".
Which, again is COMPLETELY FALSE: the customer is a friend of mine, with her credit card, her company, her name and surname and she is a different person and entity and she has not used anything (nor mail, credit card etc) related to me.
It seems a tricky way to not pay a tiny commission and respond with weeks of "investigation" delaying which at the endpoint resulted in a false accusation.
UPDATE
After multiple attempts, and even the customer wrote to them that she is a different person, with HER COMPANY, and using HER DIFFERENT CREDIT CARD, they refused to pay the commission, claiming that they have "other evidence" of something not specified (I hope that they understood that we are not the same person at least).
It seems a hideous attempt to not pay a commission leveraging false accusations and claims.
No matter what proof we bring (even if the customer has a registered company), they refuse to pay and they answer AFTER DAYS.
Vorteile
Interface and user initially friendly experience.
Nachteile
Lack of support and lack of evidences they carry to not pay commissions
Antwort von GetResponse
Hi John,
Thank you for reaching out and bringing this matter to our attention. We understand your frustration and apologize again for any inconvenience caused.
Following our recent communication and review of the situation, we confirm that we have processed the payment for your commission, as discussed. We appreciate your patience and understanding throughout this process.
If you have any further concerns or questions, please don't hesitate to contact us.
Mariana
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Email platform that uses blacklisted IPs to send emails
Customer service is fast to respond when it comes to using the platform but beware this company is very bad. They provide a very bad email service and the majority of their IPs are blacklisted. We sent a campaign to our very engaged list which normally gets 40% open rates at least but on Get Response had a 0.2% open rate which made us investigate. This is when we found that their IPs were blocked and we then requested a refund and they denied it was their fault and said we will remove the IP that was blacklisted. They said that they have a no refund policy. I now have to go to my bank to report this. Stay away from companies like this who build something that looks amazing on the outside but behind scenes are destroying your business by providing blacklisted IPs. We only used them as we needed the Webinar feature but that was the biggest mistake we could have made and I just want to warn anyone who needs an email platform to stay away from this company at all costs.
Vorteile
The most important feature for an email platform is to deliver emails in the inbox not spam folder. We discovered that the majority of their IPs are blacklisted and have not been removed so users will never know that their emails are not being delivered to inboxes unless they check blacklisting. To my surprise we find that they have been blacklisted for some time and our open rates were so low because of this but Get response blames the sender.
Nachteile
It is very buggy and all the features feel like they are half built.
Antwort von GetResponse
Hi Aladdin.
We are sorry to hear that you had this experience with GetResponse. Please contact me via email and I will look into this ASAP. -Taylor
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
getresponse 2022. my honest thoughts
Overall, I found GetResponse to be a great tool for managing email marketing campaigns. The interface is clean and easy to use, and the features are comprehensive and powerful. I particularly appreciated the ability to automate many of the tasks involved in campaign management, such as sending follow-up messages or creating new lists. Although GetResponse is not the cheapest option on the market, it offers a good mix of features and value for money. Overall, I would recommend GetResponse to anyone looking for a comprehensive and user-friendly email marketing solution.
Vorteile
As a small business owner, I rely on email marketing to bring in sales and keep my business afloat. Email marketing is a form of direct marketing that uses electronic mail as a means of communication. It doesn’t require a large budget, and it’s easy to set up and track. Plus, it allows me to target my audience with laser precision. I can segment my list by age, location, gender, interests, and even purchase history. This helps me ensure that my message is relevant to the recipient, which increases the likelihood of them taking action. Email marketing has helped me boost sales, connect with customers, and Grow my business. I highly recommend it to any small business owner looking for an affordable and effective marketing solution.
Nachteile
While GetResponse is a popular email marketing tool, it does have some potential drawbacks. One downside is that it can be challenging to create complex campaigns with multiple steps and conditions. Additionally, the automation features are not as robust as some of the other options on the market. As a result, if you are looking for a tool that will allow you to create highly sophisticated marketing campaigns, GetResponse may not be the best option. Another potential downside is that GetResponse can be expensive, particularly if you are sending a large volume of emails. Lastly, GetResponse does not offer telephone support, so if you encounter any problems with the tool, you will need to rely on online documentation or submit a ticket to the GetResponse team. Despite these drawbacks, GetResponse remains a popular option for many businesses due to its ease of use and extensive features.
Antwort von GetResponse
Hi David,
Thank you so much for the feedback! We're glad you've found our email marketing tools helpful. -Abbie
- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Hear about GetResponse's email marketing and try for your self
I switched all of our mailing lists from Aweber and Mailchimp to GetResponse just over a year ago.
Our delivery rates have increased since then, as have our open rates (which have increased by 48 percent) and click through rates. I've also tried out a number of GetResponse's unique features, including 'time travel' and automation, which I'll go over in more detail later.
Even if it has a few features that aren't as polished as I'd want, GetResponse is by far my favorite after using other prominent email marketing platforms. When it comes to price, GetResponse is one of the most cost-effective options.
Vorteile
Easy-to-create and-manage advanced visual automation workflows
Email campaigns and autoresponders are simple to create.
A user-friendly, easy-to-navigate interface
Options for tracking website events that can be used to send tailored email sequences.
A/B testing tools to assist you in determining which version of landing pages and forms performs the best.
Subscriber management options based on tags
Construct full-fledged sales and marketing funnels.
Ideal for affiliate marketers offering products from affiliate networks like as ClickBank, JVZoo, ShareASale, and others.
Hundreds of popular apps and software solutions are easily integrated.
Provides a large selection of responsive landing page templates.
Provides a large number of HTML email templates.
A stock photo library with over 5000 images to utilize in your ads.
Pricing plans that are easy to understand for newcomers
Nachteile
Thousands of marketers have previously used these limited opt-in form templates.
After you sign up for a premium plan, there are no refunds.
There are no well-known online community groups.
Emails have limited A/B testing capabilities.
Opt-in forms aren't mobile-friendly.
Antwort von GetResponse
Hi Pruteanu!
Thanks for taking the time to leave such a detailed review. We appreciate your feedback. I have shared it with the team so we can continue to improve. -Taylor