Fiix Erfahrungen

Vorteile

The import utility for this software will get you to a fully functioning facility management system to take work requests and track assets. Very easy to use and lots of valuable data on the completed work done by your department. The preloaded reporting is great. We have been extremely happy with this software.

Nachteile

The custom report writer will take some time to learn if you're not familiar with it. Being able to attach a file to a guest submitted report would be nice.

Vorteile

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

Nachteile

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ).
Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

Vorteile

Once configured, the reports are great. Design and setup for the reports is like rocket science.

Nachteile

All the date entry points must be opened by clicking on this little bitty drop down arrow. Work orders and PO's can only be sent to one single email address as opposed to the option to send to multiples.

Vorteile

The ease of contacting vendors to get quotes and order with purchase orders saves valuable time and effort.Using the Fiix numbers in union with manufacture part numbers makes issuing and tracking parts usage much easier. In our operation the technicians are required to get the parts needed prior to work orders being issued. I have found that the Fiix numbers are easier for the techs to use and has helped to eliminate the wrong part numbers being reported on the work cards. Also the constant alerts when low stock levels are met makes it easier to order and maintain proper stock lev els.

Nachteile

Setting up Fiix took a little longer due to having to import all parts information into the Fiix software, but once done the ease of operation and the time saving steps by using Fiix helped offset the time needed to set it up.

Vorteile

I like the inventory and cost tracking features, work order history and equipment information features. I love being able to store relevant documents or photos right with the asset that they belong with

Nachteile

I would like to see integrations with more suppliers, such as amazon business, mcmaster carr, or even the ability to integrate with other more local suppliers

In Betracht gezogene Alternativen

eMaint CMMS und UpKeep

Gründe für den Wechsel zu Fiix

Honestly, I had been using the free version of Fiix for some time for my personal use and so I already knew how to use it well and felt comfortable in setting it up myself. I had already ran a trial period at my Terminal using the free version as well, so I had quite a few assets already listed and had some work orders already tracked.

Vorteile

Setup of the system was straight forward and intuitive. The software has good features including preset reports that can be run "as is", or edited to suit your needs.

Nachteile

The layout of the printed Work Order could be improved by making more customisable. It is possible to show or hide different sections but I would enjoy more options to improve the layout to be more functional and aesthetically pleasing

Vorteile

The software lays out the asset structure in an easy to use way. Keeps a great history on all work orders and changes made to assets. Great reporting options. Files related to assets (setup, specifics, etc) can be accessed easily.

Nachteile

Making changes to scheduled maintenance in the system can be cumbersome at times. Certain features that we need are not available at this time.

Vorteile

Mobile app is very user friendly, The ability to pick an chose what information you want your team to access and use, Great tech support

Nachteile

The mobile app lacks in features such as parts entering on the fly when in the field.

In Betracht gezogene Alternativen

UpKeep

Gründe für den Wechsel zu Fiix

Many more functions available such as parts tracking at that time

Vorteile

He’s very comprehensive and easy to use compared to others software And everyone can understand it

Nachteile

Sometimes when you use it on the phone it takes long to open there’s only problem but on the laptop is fast maybe is a network of our company

Vorteile

Ease of use! Data entry easily transforms task lists to scheduled maintenance procedures. Fixx also allows for machine relocation and assignment. Reports have been easy to provide to answer any questions regarding Maintenance functions, a wide rage of report templates are available. We are a small operation and have not needed the expanded version, that being said, I have used similar programs at other sites and FIXX by far has been the most user friendly system I have used.

Nachteile

I have some limitations on printing maintenance tasks, its a formatting issue. Tasks are emailed to users and available by logging in to the program, so we have little need for printing.

Vorteile

In my opinion, the most powerful points in the software:
1- The Preventive maintenance module, is very organized.
2- The work order page includes many important data, makes the the reports very descriptive.
3-Many kinds of reports, meet many aspects of study.

Nachteile

The most annoying points:
1- The Arabic language data does not appear in the report.
2- The customized reports are not easy to be shaped and need to be more flexible for selecting the presented data.

In Betracht gezogene Alternativen

Oracle Database

Vorteile

There are number of features that I really like but the most I found very helpful when it came time for our BRC annual Audit and made things very easy, efficient and less time consuming were the scheduled maintenance, and the ability to schedule according to manufactures specifications and the reminders triggers via email, list of equipment and their locations, work order generation and completion. Running report to show all types of closed work orders, inventory under your assets, parts used versus what's left in stock. and the ability to access and generate work orders without having a user log in and prevent paying more for multiple users.

Nachteile

Honestly there not any specific but I would like to see if the programmers are working on ability to take pictures or scan into the program work order of equipment or any asset directly from your mobile devise. This feature may be there on the advance features, but for now I have the basic program.

Vorteile

Fiix is a very user friendly package with many features only found in top end IWMS and ERP solutions. it has a full mobile capability and is cloud based so is suited to many industries and sectors.

Nachteile

setting up forms and some of the setup and data import features generally need a person knowledgeable in these types of systems and also knowledgeable in asset management and maintenance. The support relies heavily on web based tutorials some of which are not easy to understand for non-IT professionals

In Betracht gezogene Alternativen

CAFM Explorer

Zuvor genutzte Software

CAFM Explorer

Gründe für den Wechsel zu Fiix

Budget and user friendly GUI

Vorteile

Ease of use. It is quite easy to learn how to use.
Many useful features learning to use more all the time.

Nachteile

It is glitchy, I have to reload the program quite often because buttons disappear.
The sort on any of the sheets uses the left hand value to sort, for example 9900 would come before 10001.
When exporting to excel it only does one page at a time and if I have 500 items I have to export 5x and stich the sheets together.
For Work orders submitted by a guest the work order sheet shows them as a guest and does not identify them by their email address.
When sending out an email (PO for example) it does not show up in the sent box or in my outlook sent items. So I am not sure if the email was actually sent.
Not easy to use for unplanned down time. Cannot notify the runners of jobs that need to be done immediately.

Vorteile

Solid app on desktop and mobile, excellent how-to guides and support, great tracking and reporting. Smooth work order flow, easy tracking, scheduled maintenance reminders, calendar view of WOs and tasks, mobile access for our techs at the work site, ability to attach images and documents to an asset for in-the-field access, purchase order creation from business contact database and asset info, and so much more.

Nachteile

So many configuration options - I was a bit worried at first, but MA's helpful video guides and live support was excellent. Overall, it was much easier than I had expected. I had the system up and running in short order, with multiple departments and locations, and our teams love it!

Vorteile

As an Electrician and daily user I like the ability to scan a barcode and pull up data on a machine or submit a work request. Also the service histroty provided it's filled out accurately. Training was poor at best but that's internal to us. I understand that this is a far more robust program with many features we do not use within our facilities which is frustrating at times.

Nachteile

Currently online PM reports with radio buttons. This feature seems slow, and when working on the floor with dirty hands electronics tend not to cooperate. This is less a FIIX issue and more of an internal issue.

Vorteile

Its a easy software to use and it has there customer support built right into it so no need to send out a email and wait for a reply.

Nachteile

on there mobile app it tends to log you out if you don't use it in a month while not a big issue does get annoying at times when you just want to quickly update something on your phone and you have to put in all your log in information

Vorteile

The capability of the Fiix CMMS package is very much similar to other software for maintenance management. Ease of use is clearly the most appealing characteristic of Fiix! Even if the items out of the box don't exactly fit your circumstance, with a bit of forethought this software will still serve your needs.

Nachteile

While the training assistance and videos within the software are helpful, like most software packages is you have the developer providing the guidance and instruction. What I have found in most software is the need for the training and assistance to come from someone who's not so connected to the product. Training and such needs to be conveyed in language that is not developer speak, that is more from a novice viewpoint.

Vorteile

Ability to track parts used; assist in balancing work load among staff members; notification of status changes; reports

Nachteile

I find the mobile app a little confusing; may have too many comments fields. User sometimes is not sure where to put comments - doesn't appear to line up with online system.

Vorteile

The interface is easy to pick up for new employees. The overall use of the browser portion, is easy to use. It allows us things we never thought of after about 4 years. It will give you data you never had before.

Nachteile

The new app is terrible. I keep the old app loaded on my tech's tablets. It's not geared toward all types of uses. It's geared toward one type of use. The web browser portion is perfect. And that is what the app should be, just a scaled down mobile version of that. The price is also a bit rich for what we use. I wish it was a bit more ala-cart based. Pay for the features you use.

Vorteile

it is very in depth on the asset side but a little hard to modify once the asset has been set up or to remove some things or change the description... Maybe from lack of knowledge of the system or access but still hard to modify changes to assets and equipment.

Nachteile

Hard to navigate through when setting up and making changes.

Vorteile

It is easy to set up and create sites to allow the population of assets using the import function. Easy to train engineers in how to use and carry out work task as well as scheduled tasks. Using the QR code labels engineers can scan on mobile device and log works carried out on the go.

Nachteile

Only issue I have is they are based ion the other side of the world so have to wait for a few hours for a reply if there is an issue. Luckily these are few and far in the 8 years we have used FIIX.

Vorteile

asset management, scheduled maintenance

Nachteile

No offline feature available as of yet. We use this system on our marine vessels and internet service isn't always available in some areas.

Vorteile

It's ease of use as a CMMS. It has the basic functions that a maintenance team will need to manage assets, work orders, spare parts and purchasing.

Nachteile

For multi-site use, you cannot limit the list of suppliers, preventive maintenance or task groups to the site users. It would be nice for those items be visible only to the site access level based on permissions. Configuration of reporting is not so simple.