BambooHR Erfahrungen

Vorteile

The product is very easy to use. The customer support is incredible. The system is aesthetically pleasing. Bamboo listens to feedback and is always updating and releasing new features based on customer feedback.

Nachteile

Some features are not the most robust. Time tracking and reporting specifically. Bamboo does not have built-in scheduling. The employee notes feature could be more like applicant notes (replies, attachments, email notifications).

In Betracht gezogene Alternativen

Humanity und Deputy

Zuvor genutzte Software

UKG Ready

Gründe für den Wechsel zu BambooHR

Ease of use, better customer support, better features.

Vorteile

The look an feel of BambooHR (BHR) is amazing! Its almost like Facebook for recruiting. It is very intuitive for what it does and offers to the administrator and end user. The applicant tracking system is very easy to use and goes the extra mile with automation and thoughtfulness concerning on-boarding and then " flowing" into the core HRIS. The BHR system was chosen by a previous HR professional that clearly had a recruiting bias. Although important, more vetting should have been done to make a sound choice for long term success regarding the needs of a small to mid-size business.

Nachteile

Beyond what I described above there is limited functionality without also purchasing and integrating other systems through a "bolt-on" approach. By "Bolt-on" I mean that BHR will not automate between the core HR system of BHR and a timekeeping system, a payroll system, benefits administration system, leave administration system. The ability to have a robust system is possible but is not practical or cost effective with BambooHR. In order to get a full platform, covering the full life cycle of and employee, through BHR, a business would have to pay upwards of 30-40 dollars per employee per month. Simply put other options are available and far more robust with better long term results for less money- See my review of APS Payroll for an example.

In Betracht gezogene Alternativen

Paycom, ADP Workforce Now, Namely und Paycor

Gründe für den Wechsel zu BambooHR

Price and lack of proper education as to the actual functionality and potential cost of the system beyond on-boarding.

Vorteile

It allows employees to update their personal information, request time off, view their pay It allows companies to track job applicants, schedule interviews, and manage the hiring process. Streamlines the process of onboarding new employees with the company, including paperwork and compliance..Allows employees to log their work time, and allows managers to approve and track leave requests.Helps managers track and evaluate employee performance, set goals, and provide feedback.It allows companies to store and manage employee-related documents such as contracts, resumes, and performance appraisalsProvides access to data and insights about employee information, such as headcount, employee turnover, and demographics.

Nachteile

Cost: BambooHR can be relatively expensive compared to other HR software options on the market.Limited integrations: BambooHR may not integrate with all of the other tools and systems that a company is already using.User interface: Some users may find the BambooHR user interface to be less intuitive or harder to navigate than other HR software.Limited Reporting: Some users may find the reporting capabilities of BambooHR to be limited.Limited customization: BambooHR may not offer as much customization as other HR software options.Limited Self-Service: Some users may find the self-service capabilities of BambooHR to be limited.Limited Support: Some users may find the support provided by BambooHR to be limited.Human resources staff complain of the Athea Salary Management within the company Some staff have been difficult to sign part of the documents

Vorteile

- easy tool to navigate- easy tool to get a sense of the scale of the organization and reporting lines

Nachteile

- difficult tool to use to understand headcount movements- difficult tool to understand promotions- difficult tool to consolidate relevant information in one central location (docusigns, signing offers etc)

Vorteile

We love the customer service Bamboo provides. 90% of the time I have someone helping me within 2 minutes. And they always know the answer. If what I am wanting to do is not an option, they push it up the line and a group reviews these requests constantly. Bamboo is always looking to improve their product, which I appreciate and I want to be a part of a company that is always looking forward to the future's possibilities.

Nachteile

Our main issue is with payroll. We would love to utilize it, but you can only have one tax ID. We have multiple tax IDs for multiple locations and employees cross over between them constantly. The work around was for us to have multiple Bamboo accounts to accommodate for the multiple tax IDs. But this is not cost efficient for us.

Vorteile

BambooHR is a popular human resources management software that offers a range of features designed to streamline HR processes and improve employee management.Here are some this I mostly like about this software:User-friendly interface: BambooHR has an intuitive interface that is easy to navigate, making it easy to manage employee data, track performance, and run reports.Comprehensive HR features: BambooHR offers a range of HR features, including payroll, time tracking, applicant tracking, onboarding, and performance management, all in one platform.Customizable options: BambooHR can be customized to fit the unique needs of your organization, allowing you to add custom fields, workflows, and reports.Strong reporting capabilities: BambooHR provides extensive reporting options that allow you to generate data-driven insights into HR metrics, such as employee engagement and performance.Good customer support: BambooHR provides excellent customer support, including a knowledge base, training resources, and live chat support.

Nachteile

Limited integration options: BambooHR has limited integration options with other software, which can make it difficult to sync data with other business tools.Expensive pricing: BambooHR can be expensive, especially for smaller businesses, as the pricing is based on the number of employees.Limited customization options: While BambooHR can be customized to fit the unique needs of your organization, there are some limitations to the customization options available.Limited mobile app functionality: While BambooHR has a mobile app, it has limited functionality, which can be frustrating for employees who need to access HR information on-the-go.Limited recruiting features: BambooHR's recruiting features are somewhat limited compared to other recruiting-specific software on the market.

Vorteile

The PTO features of Bamboo, which have taken the place of the pen, paper, and excel sheet system that their team had previously utilized, are the writer's favorite features. With Bamboo, managers who have access to a calendar indicating who is already absent from work may submit and approve PTO requests. The team appreciates having their PTO data centralized in one location without having to get in touch with the writer directly thanks to this tool, which has saved them time.

Nachteile

The only disadvantage I have observed with Bamboo is the lack of customization options for certain features. Specifically, I desire more control over the calendar, such as the ability to add more items or modify automatically generated entries. For instance, if an employee requests only an hour of PTO, it displays on the calendar as a full day off, which cannot be altered.

Vorteile

BambooHR allows businesses to store all HR-related data in one centralized location, making it easier to access and analyze employee information, HR-related documents, and other relevant data.BambooHR is customized to fit the unique needs of each business, with features such as custom workflows, document templates, and reporting tools.BambooHR's software solutions provide us with self-service tools and resources, enabling us to manage oud HR-related tasks and questions more efficiently and effectively.BambooHR's reporting and analytics features provide businesses with insights into HR-related trends and patterns, enabling us to make data-driven decisions about our HR strategies and operation.By simplifying HR processes and providing employees with self-service tools and resources, BambooHR helps me to improve the overall employee experience, leading to increased engagement and retention.

Nachteile

Higher cost than some other HR software options, especially for smaller businesses or those with limited budgets.Limited integrations with other tools, which could impact how well BambooHR fits into your existing HR and business workflows.Limited customization options, which make it difficult to tailor the platform to our specific needs.Complexity that take time and resources to fully implement and understand.Extensive training needed for both HR staff and employees, which could impact productivity.I have found that customer support is not as responsive.

Vorteile

Managing recruitment processes and ease of following an approach to recruitment and existing employees and making it easier for employees to view their data and performance and make planning for resource management very easy

Nachteile

It does not integrate with other programs easily, but requires a great effort to coordinate between them, and its cost is high for small companies, and employees may face some difficulties in adapting to the program.

Vorteile

I was impressed by BambooHR's comprehensive HR software solution that is tailored for businesses to quickly and easily manage their employee information. It has a great selection of features that enable you to monitor vacation and sick days, handle onboarding and even access performance reviews. Furthermore, I liked how user-friendly BambooHR is, with its well-crafted dashboard and easy-to-follow navigation system, so I can quickly find the data I need.

Nachteile

Honestly, I don't have any issues - if I had to point out something, I would have liked more customisation options, but it's not a major concern.

Vorteile

Modern HR information system with great broad feature set for medium size businesses. Excellent for leave management, request, approval and tracking.

Nachteile

Is based out of the US and orientation is by default to US customers. Works for Australia customers but is a bit short on handling contractors, more permanent focused, and support hours do not cover Australia timezone which has caused some issues.

Vorteile

The software is very easy to personalize to your organizations individual needs. Response from the help desk is usually within minutes, and their out of the box thinking ensures you will get the output that you are looking for.

Nachteile

BambooHR works great with other software programs that have HR in mind. If your backbone software is built for integration is industry specific and somewhat inflexible, it is more difficult to integrate the great features that BambooHR has to offer.

In Betracht gezogene Alternativen

MEDITECH Expanse und ADP Workforce Now

Gründe für den Wechsel zu BambooHR

BambooHR had the right recruiting tools, the offered pretty much everything we needed in their basic program, and to upgrade was very simple and inexpensive. Having been in HR for decades, this is the first time I have used an HR system that felt like it was made by those in HR for HR.

Vorteile

Our business truly benefits from being able to track due dates for trainings and documents. Because we are education, there are a ton of clearances, health forms, and professional development that must be completed. Keeping this all up to date has been done in the past on spreadsheets and not available to everyone to see. Now we can access this as admins and be able to verify things are being done when they are needed.

We have also really enjoyed the integration of time tracking, to timesheets, to payroll. It has made our managers lives easier and saved a ton of time for them. it has also made everything seemless for me to run payroll and process benefits without thinking about it too much or taking multiple days to get it done.

Nachteile

I feel like we would really benefit from a follow up training or someone to talk to. Kind of like implementation where someone would just check in to see if you could be using things better or differently to be more effective. We do reach out to support a ton and they are great!!

In Betracht gezogene Alternativen

ADP Workforce Now

Warum BambooHR gewählt wurde

Cost, customer service, ease of use

Gründe für den Wechsel zu BambooHR

Bamboo seemed much more user friendly. We really wanted the system not to be scary to our staff and managers.

Vorteile

Getting employee buy in and adoption is easy due to how intuitive the end-user experience is with BambooHR, especially with Google Single Sign On. As the administrator, I have the ability to make changes and implement things quickly on the backend without having to make a request and wait for someone else to make the changes for me. Having a streamlined and consistent onboarding and offboarding process ensures that new hires are set up for success and offboarding employees accounts and data are turned off in a timely manner.

Nachteile

BambooHR may not have as many robust features as some of the other HRIS out there, but they are always adding new features and making improvements, which is good to see. You may have to add some app integrations in areas like recruiting and benefits administration, if you want all the bells and whistles.

Vorteile

Time off management, staff calendar with holidays, document signing, onboarding, tracking annual evaluations, pay history, org chart, document organizing, shared files with staff, hiring... I like so much about the software!

Nachteile

The Trainings feature; it doesn't quite work with how we need to enter data for our non-profit. We still use it but it could be better. I also don't love the Benefits tab. Entering data on the backend for me is always confusing.

Vorteile

User friendly. Great UI/UX and is intuitive. Feels personal and human!!

Nachteile

Less customizable. There are some things that they don't offer, and automated feeds between ADP (which handles our payroll) and BambooHR were not achieveable.

In Betracht gezogene Alternativen

Bob

Warum BambooHR gewählt wurde

We made the switch initially from Humi to ADP for scaleability. But then, realized ADP WFN was not user friendly and didn't match our company culture. It felt very cold and clunky. So thrilled with BambooHR in that respect, it made the world of different!

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu BambooHR

Pricing and customer service.

Vorteile

It's so easy to use and intuitive, it has a great layout and has a variety of features that are incredibly useful in a variety of HR/Payroll features. Customer Support is unparalleled, excellent job to that team! Always helpful as well and I've never been disappointed by their efforts, even if the answer is a "no" to what I want to do.

Nachteile

There are still some features that are clunky (new hire packet, performance management, surveying) and don't have the customization I would like. I do see improvements that happen over time since I've used them though.

In Betracht gezogene Alternativen

Namely

Warum BambooHR gewählt wurde

It's ADP...

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu BambooHR

Great pricing, features, and EXCELLENT customer report!

Vorteile

We are a small-mid-sized business and this product makes managing people and processes very easy for the administrators and the users. User feedback is that the product is intuitive and easy to navigate.Service has always been stellar!

Nachteile

Features continue to be added and I am sure the one I want most will come in due time but I would love to be able to file documents with recruitments that are not connected to an applicant. Things like approval forms and interview question templates.

In Betracht gezogene Alternativen

Dayforce HCM

Warum BambooHR gewählt wurde

Ease of use

Gründe für den Wechsel zu BambooHR

Cost, interface, service

Vorteile

As a one-person HR shop, BambooHR has made my professional life easier. The system is designed for small and medium-sized businesses. It is a web-based workforce solution that offers a variety of tools and features, like HRIS, applicant tracking, benefits management, onboarding, offboarding, leave tracking, customizable fields, reports, access levels, and more. It combines a multitude of HR functions into a single application. It effectively automated basic HR workflow, allowing me to spend more time on other crucial tasks. Forms are online and it has eliminated a lot of paper.

The customer support is very good.

Nachteile

I am not a fan of the new benefits upgrade. Only time will tell if it has helped me or not. I would like to see a total rewards compensation statement. All the data is in the system. It would be helpful to give employees annual total compensation statements.

Vorteile

We experienced a disaster when we migrated from Zenefits to another HRIS. While we experiencing such challenges, we found BambooHR and made the immediate switch. It has been a huge, pleasant adjustment for our company! After dealing with the customer service from Zenefits and the overall issues with the other HRIS, we finally landed in a place that provides a great product and great customer service that suits our needs. The implementation was incredibly smooth. Our rep, was knowledgeable, helpful, friendly, available, efficient, loyal to the brand, etc... She went above and beyond on all of her commitments, worked hard to keep us on track, and was available throughout all of implementation. Once we were in the product, I was concerned about not having an assigned Account Manager. But the customer service desk is well trained and a wealth of knowledge, so we have not needed an assigned account manager. Reports are incredibly easy to access, company metrics are incredibly easy to understand, the features provided solve all of our business needs, and employees enjoy using the product. Time off works well, the app is super helpful, the esign feature makes any HR project easier to complete, the approvals have kept all the correct parties in the loop. Onboarding has been a major improvement - new hires get to see their teammates before their first day, which new hires have loved! No glitches every time. So reliable. Lastly, they don't have contracts. They are a month-to-month service.

Nachteile

We wish there was more flexibility for integration, but I understand why they are choosy with their partnerships. We have to manually upload data into our payroll which has caused some errors. Also, the approvals aren't flexible. It's either all or nothing meaning - if a single participant involved in a multilevel workflow is out of the office, the entire approval is bypassed. I would like the flexibility to approve on the behalf of the absent individual while allowing the other participants to still play their part. Outside of that, we are very happy with the product.

Vorteile

I did a lot of research on HRIS before choosing BambooHR. For those thinking about using BambooHR, really look at how your structure is set up and how you want it to work when the product goes live. For example, we have two divisions in two different locations. Both divisions are very unique and what one division needed the other did not. Getting this figured out before implementation will help alleviate the need for a lot of change once the system goes live. For our company, BambooHR was by far the best fit for us. The best thing about this product is the customization and the ease in which we were able to implement the system. From the time we decided to go with BambooHR to the time it was implemented and functional was a little over a month! My dedicated implementation specialist, Carol Brogdon was great to work with during the implementation of the system. I am not IT expert or tech person, and this was easy! The customization of the system allows (from the beginning) you to create a system in which each user can see as mush or as little of the information as needed. Since implementation, I have even been able to customize more information on the site that is specific to our needs with two different locations and divisions. The time off feature allows our employees to request time off from their smart phones or pc quickly and for our admin and foremen the calendar of "Who's Out" is extremely useful, especially for looking ahead and seeing who will be out on vacations or sick/holiday time. Anniversary dates and birthdays are visible and there is no longer a need to keep a spreadsheet with this information. The reports that can be generated on training, time off balances, licensing, etc has been a time saver. The ability to transform these reports into PDF, excel and even share custom reports as needed has been very beneficial to us. On-boarding, off-boarding, completing forms as needed has been extremely efficient utilizing the uploading of files and then setting up the signature templates (no more paper pushing or waiting for people to sign and return documents). Uploading files to share with all employees or just a few employees is also a great tool. We utilize the company announcements to send important information to some or all of our employees. The notes section has been invaluable for our managers to document information and if an employee moves to a new location, the new manager now has that information at their fingertips. Our employees can update their address, marital status, with-holdings, etc all from their dashboard. No longer do they have to wonder if the HR department has their most current information because they see what is on file for them with the company when they log in.
We have yet to utilize the Job Openings component yet. This was a big draw, as we had experienced a large growth last year. Unfortunately (or fortunately depending) our hiring has tapered off, so we have not had the opportunity to try this out. As far as BambooHR responsiveness to any issues I have encountered, they have been very quick to resolve. I like that they are constantly trying to improve the product and take ideas and suggestions on areas of concern. This type of progressive thinking and action will make them and keep them a front runner in the HRIS world.

Nachteile

Like any product, the more you use it, the easier it seems. There were kinks to work out when we first went live. Permissions, setting up employee fields and email alerts all needed some tweeking, but again, the system and BambooHR support was great getting through the learning curve.
I did opt to go with Maxwell health for the online health care enrollment piece and I have been live with BambooHR since January 2016 and I am still not live with Maxwell Health and do not know when I will be, so if you are thinking of that option, I would really look into other options as it does not seem to be as responsive or as dynamic as BambooHR despite what the sales pitch shows.

Vorteile

We previously used Time Doctor to track our time and for payroll. However, as the company expanded. We want a system that allows us to track all employees from their assessment/ job application to their onboarding. We can even send new hire packets to get them prepared for the job.
This includes what they needed to do on their first day, what documents they needed to submit, and who they should contact. It's also easy to track time off request and UPTOs. BambooHR can also be integrated with LMS tools such as TalentLMS.
As a user, the app is very useful; seeing your timesheet hours and pay period, as well as the payroll reminder, is a great feature.

Nachteile

The training section of BambooHR is a little complicated, and adding new training and categories is done alphabetically. As a result, having your own training roadmap and guidelines causes everything to become jumbled. When we asked their support team for help in resolving the issue, they were able to help us by manually assigning a number to each category. Another thing is, marking each training category as complete must be done one at a time. It takes a lot of effort, but it works.

Vorteile

I found BambooHR very easy to set up, with a very clear, clean interface, a great mobile app and very easy to use for the employees. I am very impressed with the ease with which I was able to set up time-off policies and performance management, and the applicant tracking system is simple and collaborative. A great strength of Bamboo is the customer service - everybody I have spoken to is communicative, responsive, helpful, knowledgable - they seem to genuinely want to help. Their help documentation is very good and they keep clients up to date monthly with product developments and tips via video. Setting up forms for e-signature is awesome, and the newly introduced COVID tracker and storage of information has sensibly (and for legal reasons) been separated from other HR files.

Nachteile

I'd like to see more flexibility in creating sub-folders for file storage, and integrations with more payroll providers and the time-tracking could use a little more development, but I do like that Bamboo continues to improve in all these aspects and that stops me jumping ship even when there are limitations.

Vorteile

BambooHr has allowed our management team to be on the same page with employee Management. Our managers are able to access our Bamboo account from anywhere, allowing them to keep updated on their team. This product also allows employees to enter & update their own personal information reducing user error. This software reporting has several automated functions for manual reports that my company generates for the corporate office. We continue to automate more processes with the help of the Bamboo development team. The onboarding and offboarding processes are streamlined and offer electronic onboarding, task assignments, and e-signature documents. Bamboo HR is able to support every aspect of employee administration and HR management.

Nachteile

The biggest complaint I have with BambooHr is their customer service and support team. While the team was really hands-on with us for implementation, the support has since left us to figure out our problems with the software ourselves and basically just sends us links to tutorials. The tutorials are ok but we usually end up having even more specific questions after watching them. It would be nice to see them be more hands-on after implementation.

Vorteile

When I rolled BambooHR out to my team, I had several people confess their initial reaction was, "oh no not another program to learn!" but once they got in there they were pleasantly surprised by how intuitive and easy it is to learn. They've done their research and crafted a solution that's simple and elegant, actually kind of fun to use, and does what all HR professionals hope their solutions will do - it saves me time! My favorite functions are the Applicant Tracking System and On & Offboarding checklists. I never want to hire without them!
BambooHR has excellent tutorials with screenshots and videos, and they provide webinars on best practices and getting the most out of thier platform. I can often find answers to my questions in their Help pages, but if not, I can email or call their support team and often get help right away. Their user support is unmatched. They could write the book on customer service for tech support professionals.

Nachteile

One of BambooHR's greatest strengths is its simplicity, but that also has its drawbacks. It's not as customizable as some other options on the market. There are some things I wish it could do that it doesn't. They are always making improvements though, and what they do have works great. I'd rather use a somewhat limited platform that works great than deal with a fully customizable one that doesn't work great, or that's difficult to learn and a pain to use.