BIC Platform Erfahrungen

Vorteile

Die einfache Benutzeroberfläche und der Funktionsumfang sind einfach klasse. Das Modellieren von Prozessen fällt auch Anfängern leicht und die Governance Funktionalitäten entsprechen den grundsätzlichen Anforderungen. Es passt zu meinem / unseren Ansatz, wie wir BPM im Unternehmen leben möchten.

Nachteile

Bislang ist die Integration externer Softwareprodukte nur teils oder über Umwege möglich. Eine etwas offenere Architektur würde den Anforderungen eines agiles, zukunftsorientierten Prozessmanagementansatzes Rechnung tragen.

In Betracht gezogene Alternativen

SAP Signavio und ADONIS BPM Suite

Warum BIC Platform gewählt wurde

Zukunftsfähigkeit, technische Aspekte & die Möglichkeit etwas Neues zu schaffen

Vorteile

In BIC Platform sind die meisten Elemente intuitiv zu erreichen. Vieles weitere kann durch einfaches Ausprobieren herausgefunden werden. Außerdem wird kontinuierlich am System gearbeitet und es wird ständig erweitert, was immer mehr Möglichkeiten der Nutzung eröffnet.

Nachteile

Ab der Erweiterung BIC Execution (also dem Workflowmodul) kommt man als Nicht-ITler ab einem gewissen Punkt nur schwer weiter ohne weitere Coachings zu absolvieren. Für den Fachmann sollte es wesentlich einfacher sein.

Vorteile

Die BIC Cloud punktet vor allem mit ihrer hohen Nutzerfreundlichkeit durch die sehr übersichtliche und intuitive Bedienung. Auch der gestalterische Freiraum sowie die Möglichkeit, neben dem Prozessmanagement auch alle zugehörigen Informationen optimal vernetzen zu können, erweisen sich als große Vorteile. Zudem ist es eines der wenigen Tools in diesem Bereich, was durch das GRC-Modul ein perfekt anknüpfendes Risikomanagement ermöglicht.

Nachteile

Die Prozessberichte, welche automatisch generiert werden können, sind verbesserungsbedürftig. Oft sind die Prozessgrafiken nicht lesbar und auch die verschiedenen Prozesspfade werden im Worddokument nicht ersichtlich voneinander abgetrennt.
Wünschenswert wäre eine automatische Übersetzungsfunktion - eine manuelle Pflege verschiedener Sprachvarianten ist grade für kleinere Unternehmen kaum zu leisten.

Vorteile

intuitive Modellierung
einfach konfigurierbare Workflows
Modernes BPM-Portal
Einfache SAAS-Implementierung mit Einbindung Azure AD

Nachteile

eine noch stärkere Integration zum SAP Solutionmanager wäre wünschenwert.

In Betracht gezogene Alternativen

SAP Signavio

Gründe für den Wechsel zu BIC Platform

Funktionalität Zukunftsfähigkeit Preis Nutzen

Vorteile

- Einfach zu bedienen
- Prozesse sind schnell zu modellieren
- Übersichtliches und modernes Menü
- Viele Einstellungsmöglichkeiten

Nachteile

- Keine wirklichen Kritikpunkte, bei Problemen kümmert sich der Support schnell und hilft immer weiter

Vorteile

Die BIC-Plattform ist sehr intuitiv zu bedienen. Die Kollegen, egal, ob in der Firma oder im Homeoffice können ohne Probleme darauf zugreifen. Der SSO über O365 funktioniert auch reibungslos.
Das Gestalten der Prozesse ist einfach. Formatierungen sind schnell erledigt.

Nachteile

Soweit ich weiß, gibt es keine On-Prem Version der Software. Uns stört es nicht, aber evtl. andere Firmen, die ein Problem mit der Cloud haben.

Vorteile

Die Software ermöglicht es einem, sowohl die eigenen, als auch die Prozesse des Kunden aufzunehmen und für jeden verständlich darzustellen. BIC Process Design hat es uns ermöglicht IST- und SOLL-Prozesse aufzunehmen und Optimierungspotenziale daraus abzuleiten. Die Handhabung mit der Software ist leicht zu erlernen. Hierbei wird man zudem stark von GBTEC unterstützt.

Nachteile

Es sollten Kenntnisse über das Prozessmanagement im Allgemeinen vorhanden sein. Ansonsten fühlt man sich bei den ersten Modellierungsversuchen noch sehr unsicher. GBTEC bietet sich hier aber immer an zu unterstützen.

Vorteile

The BIC Cloud is easy to use, intuitive and has all the features we needed for our process documentation, process analysis and process design projects.

Nachteile

Integration with JIRA or Confluence would be helpful.

In Betracht gezogene Alternativen

SAP Signavio

Vorteile

intuitive handling
easy to follow instructions

Nachteile

some features do not seem to be stable and after a customization they also disappear from time to time

In Betracht gezogene Alternativen

SAP Signavio und ADONIS BPM Suite

Warum BIC Platform gewählt wurde

it was Viflow (not mentioned in your selection so I had to choose another to proceed) was not offering a stable performance and was not intuitive

Gründe für den Wechsel zu BIC Platform

better layout and design, also the cost were not that high

Vorteile

a lot of possibilities, connections between processes, uploading of documents, comparison with previous versions, workflow-handling, easy to learn

Nachteile

Access, Usability for rare users (too much Information) - should be more like a web page or Wikipedia

Vorteile

Overall UX-Design, Administration possibilities, most easy to use process modeller on the market ...

Nachteile

Maybe some information about how the software is used within your own company, but they already announced that feature on the last user conference.

In Betracht gezogene Alternativen

SAP Signavio

Warum BIC Platform gewählt wurde

Visio wasn't good enough in - granting everyone access to the process descriptions - showing relations between processes, roles, IT-applications and more ... - administrating a process landscape - providing workflows for approving processes or other objects ... - and many more ...

Zuvor genutzte Software

Visio

Vorteile

The overall experience is great. BIC has given us speed at our work. It's very helpful for business workflow and very user-friendly . Users learn quickly how to use BIC and can easily be involved to the process mapping and automation. BIC deployment is efficient and well supported by the excellent customer support team. The technical experts are quick to react to requests or questions regarding the tool.

Nachteile

While the SaaS experience is superior - we would like to see a full-blown offline version of BIC.

In Betracht gezogene Alternativen

SAP Signavio, Miro, Lucidchart, Kissflow und iGrafx

Zuvor genutzte Software

Visio

Gründe für den Wechsel zu BIC Platform

Superior usability paired with outstanding features.

Vorteile

Beck is very easy to use, and particularly if you have a process centric view of the world. It allows you to develop and describe your business processes across the enterprise and simplify what can sometimes be very complex, and I like the ability for being able to do impact analysis on other aspects of the business.It does not have all the bells and whistles and functionality of other tools in the same class, but what it does very well it's process management and execution for lightweight solutions. It's intuitive and simple to use and links very well to the enterprise architecture components of the business.

Nachteile

For my use case in supporting the management of processes for our clients there is very little I don't like, but obviously there are some areas of functionality that could be presented in dashboards for ease of management. This is not a major thing, but everything should be looking to excel, even when they are good.

In Betracht gezogene Alternativen

ARIS, SAP Signavio, Nintex Process Platform, Orbus, Digital Enterprise Suite und iGrafx

Gründe für den Wechsel zu BIC Platform

Quick, robust and easy to use BPM Tool at a very fair price.

Vorteile

Friendly use and intuitive, great features to help you design and review models

Nachteile

Little features that could be improved, like autosave, auto Author fill, among others; also there has been some crashes without notice that affected some stakeholders.

In Betracht gezogene Alternativen

SAP Signavio, Nintex Process Platform und Appian

Gründe für den Wechsel zu BIC Platform

In general, the friendly/intuitive use and the type of licensing that GBTEC offered.

Vorteile

The software offers many different notations that make it much easier to describe one's own processes. You are well supported programmatically during the creation, but not overloaded with too many extras and options. The software offers a good knowledge database with a catalogue that is composed of the activities, roles, etc. from the diagrams and also offers consistent versioning. The diagrams can be viewed in different view types as a flowchart or as a matrix, etc. and thus offers employees a high recognition potential. The software is optimally usable for us as an SME, as no whole department has to be set up for the maintenance of the diagrams. In addition, the licence model is fair and the after-sales support is at a high level.

Nachteile

As with any new software, familiarisation with the operation is necessary. Also the functionalities in the diagram design are not always as free as with the other providers. However, thanks to the good support, these are not major obstacles.

In Betracht gezogene Alternativen

SAP Signavio und Camunda

Gründe für den Wechsel zu BIC Platform

The software best suited our requirements and offered us the best price-performance ratio.

Vorteile

An intuitive and comprehensive software for a fair price, which will be successively expanded.

Nachteile

No real negative points. Bugs are usually fixed quickly.

Vorteile

Intuitive handling, cloud solution means little effort for us in terms of setup, good role concept incl. approval workflow, simple & effective administration, fast results.

Nachteile

Since we await more modules to be unlocked, the full picture is not yet available. In BIC Process Design it is sometimes confusing that comments are attached to the area (published, preview, ...) and thus sometimes remain unnoticed.

In Betracht gezogene Alternativen

Aeneis und SAP Signavio

Warum BIC Platform gewählt wurde

We were looking for a collaborative approach in reaching our goals with a BPM-tool. So we needed a tool to meet expectiations in a short time. With BIC Platform we have found a tool that helps us visualize and analyze our processes without unnecessary complexity.

Gründe für den Wechsel zu BIC Platform

Best fit for us in terms of licensing model, cost structure, predictability, support and goal setting.

Vorteile

Ser totalmente na Núvem, vários recursos úteis de modelagem, possuir o catálogo de serviços (conceito de ocorrência), interface intuitiva e um bom mecanismo de busca.

Nachteile

Ausência da possibilidade de modelar com linhas de grade, falta uma forma simples de encontrar modelos que estão sendo editados e precisam ter o checkout realizado

In Betracht gezogene Alternativen

ARIS

Warum BIC Platform gewählt wurde

Não ter a opção do catálogo e o mecanismo de busca estar restrito a um modelo e não a todos os modelos

Zuvor genutzte Software

Bizagi

Gründe für den Wechsel zu BIC Platform

BIC atendia as necessidades mínimas e teve o melhor custo.

Vorteile

with all the possibilities the software has, it is still easy to administer and very intuitive to model the processes

Nachteile

More possibilities for export and import to translate the content

Vorteile

This tool is visually very strong. It complies with both EPC and BPMN notation. The collaborative nature allows teams to contribute without having to combine separate models. The 360 degree perspective on roles, systems, etc is a powerful outcome or feature

Nachteile

Remembering that without saving work is only in the browser cache. Models can be lost without routine saving. An autosave feature would be beneficial. Ocassionally messages are also in German, which will not suit a lot of markets

Vorteile

BIC Process Design provides many helpful features and functions, most notably, central administration for managing the model objects. Moreover, auto-generated SOP for all documented processes is amazing, also versioning system is very intuitive and well designed.

Nachteile

the only thing I wish to be added is having more levels in the workflow for the standard version.

Vorteile

GBTEC has taken the fuss out of process modelling and execution. This product is very well designed and performs beautifully. Process templates are also of great help and prevent us from having to re-invent the wheel.

Nachteile

Difficult to say, but maybe more focus on onboarding and customer success process would help to involve reluctant users.

Vorteile

Simple to deploy and use, the range of canvasses have provided for all business needs to date. Combined with Process Mining will become a key capability within our continuous improvement arsenal

Nachteile

Couple of usability idiosyncrasies but not prohibitive. Not compatible will file formats from some legacy systems

In Betracht gezogene Alternativen

SAP Signavio, Pega CRM, Appian und Camunda

Warum BIC Platform gewählt wurde

Process Mining capability combined with a simple, effective, technical process modelling capability that was able to integrate into our future state digital environment

Gründe für den Wechsel zu BIC Platform

Breadth of capability, usability and integration with technology environments.

Vorteile

First of all the design/look and feel of the Software improved dramatically compared to the BIC Platform. In Addition beeing a cloud solution the Software does not need to be installed on a Computer anymore and finally the usability improved as well with more clear dialogues and better structured menues.

Nachteile

Since BIC Cloud is a complete bew development we miss some functionality compared to BIC Platform, that helped us doing our day to day Business Process Management job. Some features will be delivered shortly, other features are no longer available due to the fact that the application moved on from a java based client installed Software to a web based solution.

Vorteile

Once you get used to the interface, it is easy to create diagrams.
When naming an object (e.g. pool, activity, event, etc.) a list of approved objects are quickly displayed and can be selected. The list changes as you type the name; the type ahead is really fast. I really love this feature in controlling the objects created.

Nachteile

Rightnow, the application have limited BPMN 2.0 symbols but I believe what is available is enough to do most complex BPMN diagrams.
It seems that the local copy is saved on the browser cache? It may take time for approvers to accept object changes and until then, the diagrams are saved in the local copy. I am not sure if I clear my cache if my diagram will be lost -- i dare not try.