Salesforce Sales Cloud Erfahrungen

Vorteile

Ich bin seit mehreren Jahren ein begeisterter Nutzer von Salesforce Sales Cloud. Es ist eine großartige Software für die Vertriebsautomatisierung, die mir hilft, meine Kundenkontakte zu verwalten, meine Verkaufschancen zu verfolgen und meine Umsatzprognosen zu erstellen. Ich möchte Ihnen gerne meine Erfahrungen und Eindrücke mit diesem Produkt teilen.Salesforce Sales Cloud ist eine cloud-basierte CRM-Anwendung, die viele nützliche Funktionen für den Vertrieb bietet1. Ich kann zum Beispiel alle Informationen über meine Kunden und Leads in einer zentralen Datenbank speichern und jederzeit darauf zugreifen. Ich kann auch automatisierte Workflows und Genehmigungsprozesse einrichten, um meine täglichen Routineaufgaben zu vereinfachen. Außerdem kann ich personalisierte Angebote und Aufträge erstellen und nachverfolgen.Eines der besten Features von Salesforce Sales Cloud ist die integrierte KI, die mir wertvolle Einblicke in meinen Vertrieb liefert. Ich kann zum Beispiel sehen, wie sich meine Pipeline entwickelt, welche Deals am wahrscheinlichsten abgeschlossen werden und welche Aktivitäten ich priorisieren sollte. Ich kann auch Echtzeit-Reports und Dashboards nutzen, um meine Performance zu messen und zu verbessern.Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.

Nachteile

Der Preis für diese Software ist recht hoch

Vorteile

Salesforce bietet eine effektive Möglichkeit, Vertriebsaktivitäten einfach an einem Ort zu organisieren. Kontakte, Termine, Kundenanfragen und Verkaufsprozesse können leicht verwaltet werden, während das integrierte Reporting-System hilfreiche Berichte erstellt. Mithilfe von Integrationen und Tools kann die Arbeit effizienter gestaltet werden, wobei die mobile App von Salesforce auch unterwegs Zugang zu Kontakten und Vertriebsdaten ermöglicht. Salesforce ist benutzerfreundlich und eine gute Wahl für jeden, der nach einer effektiven Vertriebssoftware sucht.

Nachteile

Ich finde das die Kosten für die Nutzung von Salesforce relativ hoch sind, besonders wenn man viele benutzerdefinierte Einstellungen benötigt. Außerdem gibt es manchmal Probleme mit der Integration von anderen Tools und Softwares, was die Nutzung für manche Kunden erschwert. Auch die Einarbeitung in die Plattform kann für neue Mitarbeiter manchmal aufwendig sein, insbesondere wenn sie bisher keine Erfahrung mit CRM-Systemen haben.

Vorteile

Salesforce hat im Grunde genommen all das, was man im Sales braucht. Ein sehr wichtiger Punkt sind auch die Integrationen von anderen Produkten, die tadellos funktionieren. Leads und Daten erfassen, durch Reports Berichte erstellen und vieles weiteres ist super durchführbar.

Nachteile

Manchmal ist es etwas langsam. Unterschiedliche Designmöglichkeiten wären interessant

Vorteile

Super für folgende Punkte:
Projektstatus wird angezeit
Auslastung des Vertriebsteam mit einem Klick ersichtbar
Marketingkampagnen können relativ einfach und schnell erstellt werden.

Nachteile

Es ist nicht leicht Salesforce zu implementieren. Hierfür sollte man sich Salesforce Berater ins Haus holen.

Vorteile

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included .
There are out of the box functionality which helps the business with multiple automation tools etc.
There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically.
We can build lightning components which can be used as a User Interface by the client to add the details and interested area.
Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead .
Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients .
Overall its a great package provided by Salesforce to large business to make things easy for them.

Nachteile

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology .
They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load .
The mobile experience on Tabs is not that great and can be improved.

In Betracht gezogene Alternativen

SAP Concur

Gründe für den Wechsel zu Salesforce Sales Cloud

Because specific to sales this tool provides a complete package . And increasing use of salesforce new features are daily getting added . Overall it is much advanced than any other tool.

Vorteile

Salesforce Sales Cloud is a popular customer relationship management (CRM) software used by businesses worldwide. Here are some of the most liked things about Salesforce Sales Cloud:User-friendly interface: The software has a clean and intuitive interface that makes it easy for users to navigate and find what they need quickly.Customizable dashboards: Salesforce Sales Cloud allows users to create customized dashboards that display the information they need, making it easy to monitor their sales performance and identify areas for improvement.Automated workflows: The software automates many routine tasks, such as lead routing and follow-up emails, freeing up sales reps' time to focus on more high-value activities.Mobile app: Salesforce Sales Cloud has a mobile app that enables users to access their CRM data from anywhere, at any time, and stay connected with their team.Third-party integrations: Salesforce Sales Cloud integrates seamlessly with many other business tools, such as marketing automation software, email clients, and social media platforms.Customer support: Salesforce offers excellent customer support and provides extensive documentation, tutorials, and training resources to help users get the most out of the software.Overall, Salesforce Sales Cloud is a comprehensive and user-friendly CRM solution that can help businesses streamline their sales processes, boost their efficiency, and drive growth.

Nachteile

While Salesforce Sales Cloud is a widely used and highly rated CRM software, there are some aspects that users may find frustrating or dislike. Here are some of the most commonly reported complaints:Steep learning curve: The software can be complex and challenging to learn, particularly for users who are new to CRM or have limited technical expertise.Price: Salesforce Sales Cloud can be expensive, particularly for small businesses or startups. Some users also feel that they are paying for features they don't need or use.Customization limitations: While the software is highly customizable, some users feel that there are still limitations to what they can do. Customizations may require a developer or technical expertise, which can add to the cost.Cluttered interface: Some users find the interface to be cluttered, with too many options and menus that can make it challenging to find what they need quickly.Technical issues: Like any software, Salesforce Sales Cloud can experience technical issues or downtime, which can be frustrating for users who rely on it for their business operations.Overall, while these issues may be a concern for some users, they are not necessarily deal-breakers, and many businesses continue to use Salesforce Sales Cloud as their primary CRM software.

Vorteile

Having the flexibility to create custom reports.

Nachteile

Creating custom reports can be difficult for beginners if there are a lot of field options.

Vorteile

It's robustness and reliability. Above these the dashboard and reports you can get out of it.

Nachteile

For the price, it's kind of insulting it does not have two way sms available. Some inexpensive CRM's have it. They fall short in other areas, so Salesforce should have this.

Vorteile

Salesforce Sales Cloud is an effective customer relationship management (CRM) platform with a host of capabilities that are intended to speed up the sales process. Businesses aiming to boost sales performance and boost revenue will find it to be a great asset thanks to its user-friendly interface, powerful reporting features, and interfaces with other tools and applications. Its customization capabilities also enable organisations to adapt the platform to their particular requirements, making it a flexible option for enterprises of all sizes and sectors.

Nachteile

Businesses frequently choose Salesforce Sales Cloud because to its many advantages, which include customization, sophisticated reporting and analytics, connectivity with other tools, ease of use, and top-notch customer service. The platform's high degree of adaptability enables firms to customise it to their unique requirements and boost productivity. Its reporting and analytics features give real-time insights into customer and sales success, and its interaction with other products facilitates operations and boosts teamwork. The user-friendly interface of Sales Cloud is another feature that helps sales teams use it efficiently. Salesforce also offers top-notch technical support, training, documentation, and customer support.

Vorteile

The intuitive user interface of Salesforce Sales Cloud is one of its most notable characteristics. I discovered it to be really simple to use and navigate right away. It's simple to update customer information, track the status of deals, and access crucial information thanks to the intuitive structure and straightforward design. Everything is simple and open to me now; I don't have to waste time trying to figure out complicated processes.The ability to gather all client data in one location has proven to be a huge asset. I can easily save and access crucial client information, such as contact information, records of previous interactions, and purchase history, thanks to Salesforce Sales Cloud. I can customise my strategy and have more in-depth talks with my clients because to this full insight.

Nachteile

A little technical know-how and familiarity with the platform's lingo are needed for the setup process. I needed some time to comprehend and find my way through the many settings and options. I occasionally wished there was a quicker setup procedure that was more streamlined and directed.Additionally, particularly for people who are not particularly tech-savvy, tailoring Salesforce Sales Cloud to match our particular business processes can be a bit intimidating. Despite the platform's numerous customization capabilities, having more user-friendly tools or wizards to lead me through the modification process step by step would have been beneficial.

Vorteile

Ease of use and its many indescribable features and ease of communication

Nachteile

There are no downsides, and they may really be non-existent

Vorteile

It makes managing your sales contacts and process data accessible, and offers advanced and detailed reports and dashboards. For this reason, Salesforce Sales Cloud has become an excellent business improvement system for us, who used to process data and create reports in Excel, Google Sheets, etc.

Nachteile

It should also be recognized that pricing plans can be costly, and costs can be high at the implementation stage. However, it has more features for large enterprises, making it a great solution for large businesses

Vorteile

It's,very easy to use and it's not expensive and you can use it any time without borrowing I suggest it for you

Nachteile

Advertise No thing else I think it is not bad

Vorteile

It has an easy to Use interfaceIt has great integration capabilitiesEasy to track lead's data

Nachteile

Priced very high, startup companies cannot afford multiple users because of the price range

Vorteile

Helps maintain account and lead level data connected (hyperlinked)
Easy storage of every information at all stages of the sales funnel
Intuitive reporting and dashboard

Nachteile

High price
Complicated implementation
Customer support is not as great as HubSpot

In Betracht gezogene Alternativen

NetSuite

Warum Salesforce Sales Cloud gewählt wurde

Hubspot reporting and dashboarding were too poor. It did not give us a clear picture of where we were in terms of our quota achievement.

Zuvor genutzte Software

HubSpot Marketing Hub

Gründe für den Wechsel zu Salesforce Sales Cloud

It was purely the management decision and external referral

Vorteile

absolutely love Salesforce, visually it has a clean look.  I would have to say that its one of the top CRM’s out there.
It's extremely integratable, customizable, and great for tracking sales and managing your leads. This is great for your business giving all users easy access to key information while at the same time you can easily see all of your client’s activity.

Nachteile

It can be difficult to make changes down the road as your business evolves and changes. Unfortunately the changes can be rather time consuming. Unfortunately sometimes the load times could lag.

Vorteile

What I like the most with Salesforce its automation and analytics. It makes our job easier as an admin to maintain the application and and also to manage different end users that rely on its function to deliver the needs of the business.

Nachteile

The complexity. Sometimes its very hard to do some task since the application it self is designed with such complexity. Sometimes I found it hard to follow some procedure in salesforce specially when handling it for the first time.

In Betracht gezogene Alternativen

Dynamics 365

Zuvor genutzte Software

Dynamics 365

Gründe für den Wechsel zu Salesforce Sales Cloud

I don't really know since I was only an administrator for Salesforce on our company.

Vorteile

SFS is a very powerful piece of software that is a dream if you take the the time to configure it and a nightmare if you don't. Those who fail with SFS are the people who think it's a turnkey solution that you can just buy and start using. Nope. You need to configure the heck out of it to suit your needs. If you take it seriously, capture workflows and goals for your team well, and take the time to set it up, you will be very happy with this solution. It doesn't need to take years, but it does take dedicated time.

Nachteile

The pricing is high. Social media tools for the application are pretty weak. Plus, out of the box, it's overwhelming and just not usable.

In Betracht gezogene Alternativen

Zoho CRM, NetSuite, SAP Business One und Basecamp

Gründe für den Wechsel zu Salesforce Sales Cloud

Our [SENSITIVE CONTENT HIDDEN] liked the power of Salesforce and felt that a weak sales pipeline would hurt us. So, we focused on optimizing, getting many module solutions to add to Salesforce, and it was working well. The sheer mass of options in the Salesforce Marketplace was also impressive and led to us thinking this was the right solution for people not afraid of paying for the premium option.

Vorteile

Salesforce Sales Cloud product is an essential part of our day-to-day operations. Not only is it incredibly intuitive, but it also has so many options for customization to our business. I find that if I think of it, I can build it with Sales Cloud. There is always support if we run into any technical issues and training materials to aid in our implementation and learning processes. Overall, it's a great value for the money, especially when one considers that you can pay per license and pay significantly less than other products.

Nachteile

Sometimes, we could get so impressed with what Sales Cloud could accomplish that we would get carried away and over build what could have been a simple solution. It's important to understand your business thoroughly and get familiar with the tools so as not to overbuild.

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu Salesforce Sales Cloud

The cost, reputation, and customization options made us trust Salesforce Sales Cloud most.

Vorteile

I like the tons of features that Salesforce has built into it. Those features are easy to use, easy to implement, and adoption rates are relatively high, even for people without a technical background (very important for sales users).

Nachteile

I found Salesforce difficult to navigate when I first started using it, so it can seem daunting to new users until they get a feel for navigation. I also feel that Salesforce is rather expensive per license. I know the cost is worth it for all of the features that are provided, but still rather expensive.

In Betracht gezogene Alternativen

Dynamics 365

Warum Salesforce Sales Cloud gewählt wurde

We needed more integration with third-party systems that we were not achieving in Dynamics CRM.

Zuvor genutzte Software

Dynamics 365

Gründe für den Wechsel zu Salesforce Sales Cloud

We were already using Salesforce so decided to end the life of our Dynamics CRM.

Vorteile

Sales Cloud is immensely customisable. Out of the box it has solid features but the ease at which someone can learn how to customise the system, all the way to building custom objects and flows is incredibly valuable. It's super easy to use as well

Nachteile

It has some really daft issues, like sorting line items in a Quote needs a free appexchange program and even that's unreliable (with some users seeing different ordering). It also has very limited Quote template customisation, so you're pretty much forced to pay for a plugin like Conga Composer. It's very expensive and although there's lots of bolt-ons, it's all at increased cost.

In Betracht gezogene Alternativen

Zoho CRM

Warum Salesforce Sales Cloud gewählt wurde

Prospect was coming to end of life and the SaaS equivalent was not good enough

Vorteile

A stage that offers deals the board, client administration, showcasing robotization and accomplice relationship the executives. It is a c cloud-based CRM arrangement, Salesforce gives you anyplace, whenever, access to your business information, even from cell phones. This stage helped us streamline our procedure and logged our discussion with every one of our customers/applicants monitoring the discourse history and knowing where we left at. It has a decent contact the board framework that enables the clients to store significantly more data like record/customer subtleties, addresses, other accessible data which permits a decent record information review. The Dashboard is adaptable and can fit to what their customer needs and requires for the particular procedure. It's a simple to explore programming particularly for the individuals who had been into cloud-based stage previously.

Nachteile

The multifaceted nature of its highlights here and there are not being depleted/augmented by little scale organizations and could get overpowering now and again. Evaluating might be somewhat high for a little organization particularly on the off chance that they need something that is progressively adaptable. For our group, it took us some time to explore the stage completely and consider was on the most proficient method to tweak the stage dependent on our necessities. Recognizing what is as of now accessible for us and what can be considered for what's to come is something that we get to profound plunge through the span of months and a great deal of cooperation and discussion with the group. Announcing issues may be somewhat hard as far as realizing who is responsible for certain specialized glitch if its Salesforce people themselves or some application that connects to it.

Vorteile

Packs a punch in features that can be turned on and turned off as needed when business trends and sales needs change. Worth the price as a stand-alone sales CRM and sales tool for a small business with just a handful of reps while at the same time being equally effective as a platform for a company with 1000+ sales people that want integration between multiple departments. Excellent security against both outside and inside threats and manipulation. User definition fields so numerous that it allows for unique user roles for every employee on the system if desired.

Nachteile

Like most software tools, sf.com has a learning curve and there will be some in the company that are resistant to the change. If those people are not pushed and required to use the system completely it detracts from the overall benefit of the software.
The software is more expensive than its competitors - many times significantly more expensive. Also the packages start at the price for 5 users so if you are a small business with yourself and two employees, you will pay for 5 users even though you may only need 2 or 3 users.

Vorteile

Salesforce CRM was worked to address the issues of undertakings and huge organizations, yet as the SaaS world detonated and independent venture arrangements turned out to be more normal, Salesforce extended its extension with smoothed out alternatives that were simpler and more reasonable to get fully operational. Today, the CRM goliath offers clients of each kind admittance to incredible business programming with a lot of customization alternatives. The valuing scale Salesforce utilizes makes it simple for developing organizations to work out profoundly progressed frameworks, piece-by-piece, as they develop.

The sheer versatility of Salesforce settles on it a fantastic decision for organizations that are rapidly extending. The Salesforce AppExchange store is one manner by which CRM clients can work out adjustable frameworks. Through the store, Salesforce offers outsider incorporations for a huge number of applications and programming items that range from in-house Salesforce additional items to outsider arrangements (both paid and free).

Nachteile

Evaluating alternatives with Salesforce can immediately get confounded, and numerous clients gripe about an absence of lucidity with regards to what is incorporated and what costs extra. Clients who imperfect from Salesforce frequently refer to this sort of disarray.

Vorteile

Salesforce is an amazing CRM apparatus that is not difficult to set up and use for our association.
It is easy-to-use programming that provides me with a reasonable image of my business processes in diagrams and assists me with amending my business procedures.
Salesforce.com is amazingly adjustable. I would not think about it as an out-of-the-container arrangement, despite the fact that its standard fields take into consideration major CRM exercises and revealing.
Salesforce.com can incorporate 100s of outsider programming—as rulemaking efficiency in processes.

Nachteile

The announcing could be more instinctive, and the apparatus' worth requires insightful plan and design.
The dashboards could be more clear, and chipping away at various tabs dials the interface back.
Customization of reports and a huge number of different elements would be welcome augmentations.
Assuming a client makes a record and that client is as of now not dynamic, you can't make changes to that record except if an administrator changes the record proprietor.
Copy and Matching principles ought to be naturally enacted while carrying out the CRM to guarantee information honesty.
Salesforce.com is an incredibly perplexing stage, and if not executed as expected, can make issues not too far off when organizations develop and change. This isn't a usefulness issue, yet I accept that Salesforce.com ought to talk with all customers on what specialty units they require and streamline the framework for scaling as the association develops.