Bullhorn ATS & CRM Erfahrungen

Vorteile

Am besten hat mir das Preis leistungs verhältnis und die sehr gut optimierte Benutzeroberfläche gefallen.

Nachteile

Am Anfang wahr die Benutzung ein bisschen kompliziert .

Vorteile

Bullhorn is a great tool that is very user friendly and easy to navigate. The time to get a recruiter or an account manager up to speed on the basics of Bullhorn is relatively simple. Getting people to use all the power of Bullhorn is where consistent reminders and training is needed. The tool is great for tracking anything and allows you to forget because you can set reminders to follow up on items, track past emails, etc. The tool really will change how you recruit.

Nachteile

Bullhorn has lots of great tools out of the box so it is best to explore this before completing too much customization and automations. You may find better out of the box ways to do things versus spending money on customizations that you don't need or use after going live.

Vorteile

Integrates with a lot of other software we use like TextUs, Herefish, LinkedIn, LinkedIn Jobs, etc. We also like that it has a lot of capability and functionality, more than other ATS's I have used. It also has a fairly easy to use interface and a lot of training materials, which makes it easy to onboard new recruiters on to our team.

Nachteile

Customer Support is very unhelpful when we try to add new functionality, suggest Bullhorn updates, or if we have a system issue. We have not been impressed with their problem-solving or timely support.

Vorteile

Bullhorn has a centralized candidate database which allows users to store all candidate information, making it easy to access and search for candidates. Bullhorn allows users to customize workflows to fit specific recruitment processes at different companies. There are also plenty of time saving automations for many tasks in the recruitment process like resume screening, scheduling and candidate communications. It allows collaboration between recruiters and hiring managers.

Nachteile

Bullhorn can be complex and difficult to learn especially without technical experience. It can be expensive for start-ups as the pricing is based on the number of users. The tool is heavily reliant on solutions with other softwares which can be challenging to troubleshoot. The data storage in the tool is not as flexible as other competitors and there is limited customer support.

Vorteile

It's generally super user-friendly. the ability to have multiple tabs open within the CRM. Being able to flag actions/comments to other team members. it allows the team to keep track of applicants and where they are in the process. Great and consistent customer support.

Nachteile

The searches are inaccurate - narrowing down candidates takes much more time than it should. No simple way to view all CV sends interviews and other bits of pipeline all on one page. The Dashboards aren't great.

Vorteile

Bullhorn is so user friendly first off! When i train new employees on the use and flow of Bullhorn I have never had an issue with them not understanding. There are so many training videos that show step by step instructions on how to move throughout Bullhorn that are so helpful!

Nachteile

There are sometimes latency issues, but this seems to get fixed quite fast! Other than that, we typically do not have many issues within Bullhorn that are worth complaining about.

Vorteile

Its easy to set up and use and has a user friendly interface

Nachteile

No built in reporting function as standard

Vorteile

User friendly, has potential and support is very reliable

Nachteile

Limitation on few important features - it is not fun to always be referred to 3rd party (cost a lot of investment)

Vorteile

Compatibility with broadbean & cv preview.

Nachteile

Distribution lists, coding, speed, intuition.

Vorteile

The functionality that helps me access from contacts - the LinkedIn page of the person.

Nachteile

I understand the complexity of the platform but it's slow for me to use

Vorteile

I like the certain amount of automation this ATS has. Bullhorn sends follow-up messages, schedules and posts jobs on its own, if promoted to do so. Bullhorn is more comprehensive than other applicant tracking systems as it can also integrate with other HR tools and background checks.

Nachteile

Customer support can be improved as it is difficult to get training programs and sessions on new features. There are several software bugs that come up when moving candidates through the various stages of recruitments process which can be frustrating and slow down the recruiter in their work. There is a lack of reporting and analytics support from the ATS as well.

Vorteile

Bullhorn is like a cellular phone - all in the palm of my hand - well both of my hands technically - click the mouse with my right hand and type with my left hand when need be. Bullhorn is easy to use, easy to read, it's organizational, it gives you the ability to edit and delete incorrect notations and through contact with Bullhorn's Support Services we've been able to have the software edited for an addition of information that has helped us understand our consumers better to meet their needs. What is most loved about Bullhorn on my end as a Front Desk Agent is having the ability to create and edit templates. I am on the phone from 8am - 5pm Monday through Friday speaking to candidates and clients. Through all this beautiful chaos I am also transferring our customers to our recruiters, payroll admins, and directors. With the opportunity to build and create templates, I have been able to color code, have the message set up, ready to go, and tag my coworkers for knowledge all within a matter of seconds whilst assisting someone else at the same time. There is not a perfect experience to dedicate knowledge here as I successfully complete this task every time. Could not ask for a better resourceful and system.

Nachteile

Every perfect piece of software comes with its defects. No person is perfect and nothing they create is perfect either. Bullhorn is stubborn in the category of taking extra steps. When I receive resumes via email, I can simply parse them in no strings attached. However, if I try to parse a resume that has been sent via fax, the option is not there. As a user, one must add the candidate, save the candidate and then go back and merge if the candidate is already on file. A lot of baby steps but doable when need to be done. When candidates apply through our website, Bullhorn is outstanding and automatically merges the file into our system. Sometimes if the candidate is already in our system, Bullhorn merges the two files together and sometimes the software does not which creates confusion for our notetaking and reach outs. Thankfully knowing this, I am always 100% on the lookout for those doppelganger files and ready to merge them to create less confusion for my coworkers and our clientele.

Vorteile

Bullhorn provides seamless integration with MS Exchange that allows for tracking of in/outbound communication with clients and candidates. Emails are clearly tracked replacing the need to document activity or cross-reference multiple systems in preparation for your next call.
Through customization; You can configure Bullhorn to fit your organizations workflow, naming conventions or custom fields et al. As an Administrator for our organization; I've found that most functionality can be achieved with no additional cost or custom development.
Resume Parsing and Document Management; Adding new Candidate records is as simple as drag and drop, the parsing engine updates standard fields and documents (references, work samples, background checks, offer letters, etc.) can be managed and saved within a contact's record.

Nachteile

Integration with Bullhorn Marketplace: the solutions offered in Bullhorn's Marketplace are extremely relevant; however the integration and go-live process lacks the support and guidance that we've come to expect through our experience with the core ATS product.
New API unveiled with Bullhorn S release offered cross-browser accessibility; however some solid features were left behind and modular layout took a step back which added a few more clicks per page.
System up-time: Extremely reliable, but back-end performance and data indexing has, and continues, to be an issue from time to time.

Vorteile

One of the main pros is the cost, it is definitely an affordable system that fit well within our budget. Also, it does look appealing to the eye when looking at a first glance.

Nachteile

Unfortunately, I have many more cons that pros for this system. First, the training during implementation was horrible. The person that was training me clearly was not trained herself and made it very difficult to pick up on the different areas of the system. Then, the entire implementation process has been a nightmare. It was extremely difficult for my tech team to even get the system up and running, which months later it still isn't. During the implementation, I was told several times by the trainer that we had no Account Manager or sole point of contact at Bullhorn, but that everything had to go through the help desk. About 5 months into having access to the system, I found out that not only did I have an Account Manager the whole time that I was never told about, but it was actually the person who sold me the system in the first place. Also, it has been extremely difficult to integrate Bullhorn with Indeed, which is where we get a large portion of our applicants from. Lastly, I do not find this system user friendly at all. It is very clunky and hard to navigate, there are just too many moving parts. You need to go to several areas to do one small thing in the system which is very frustrating when you are pressed for time.

Vorteile

Ancient product with very slow response on system and with staff. Be sure to explore other options before signing up with them

Nachteile

Ancient product with very slow response on system and with staff. Be sure to explore other options before signing up with them

Vorteile

Excellent user interface with the ability to have various tabs on candidates so that different parts of the organization can see what they need.
Tracking of emails with both Candidates/Employees as well as Hiring Managers/Client Contacts
History is kept of progress through each job
Candidates can be in the process for several jobs at once
Search is very easy to find candidates in the database that match the job. It is also very simple to search for past jobs that may be similar to see candidates that had previously been successful.

Vorteile

Bullhorn helps to streamline the recruitment process by allowing your jobs, candidates and placements to all be in one place at your fingertips. You can create a simplified workflow on each entity so you can see what has been done, what stage the record is at and helps to keep your process on track. The reporting is easy to use and allows for follow up with your team members.

The list views are very easy to train and once you understand one, you can navigate easily through the system. Training becomes easy because the tool has a standardized look and feel.

Nachteile

There are a few areas within the application that you do not have the ability to configure. If these area had configuration ability it would be great. The overall application has tons of customization and configuration ability but those few small areas that don't really should be inline with all the other areas.

Vorteile

- Great enterprise implementation team
- Intuitive layout
- Useful data integrity features (ie. any field can be made mandatory)
- Automatic Email inclusion
- Good support (within local AU support scope, US support has been underwhelming)
- SalesDuel

Nachteile

Built-in reporting is non-existent with two addon options available, the first being a third party who can create reports for you, and another called Canvas - BullHorn's solution to the overall lack of reporting.

Cavnas:
Canvas is an in-house rebuild of Cognos Reporting suite however it has a lot of key features disabled, such as the ability for report creators to Cross-Join when required, edit SQL code to enforce certain report behaviour and some minor inconsistent functionality behaviour.
Any raised issues are handled well by our local AU support, however, the US Canvas development team are rarely able to provide long-term solutions.
As of 1/5/2017, I can't endorse Canvas as a complete or entirely functional product.

Training:
If you are moving from a system like JobAdder where the entire concept is around making the process as simple as possible and are making more fields mandatory, you'll need more than the basic BullHorn supplied training for your users to ensure the transition is smooth.

Data Display:
Some overarching data is unavailable in any form, such as "Last Contacted".
You can find "Last Note Added" and "Last Edited", however, neither of these take into consideration the Outlook Email integration they have in place. Which makes it difficult to determine the last time a contact was actually contacted in any way.
The solutions around this are poor.

Vorteile

It is one of the best CRM I have ever seen in my life. In today’s Business-to-Business (B2B), the communication isn’t limited to 1 on 1 conversation, it is now converted from one team to another team. So we are unable to record all the conversation, that’s why a concept had been aroused in form of Bullhorn so that we are able to record all the important information during conversations. It is very easy to use and is very efficient in its working. Variety of functions can be found here, mainly for searching and sorting information and for reporting data as well. The reason why I said it be one of the best it is just because it offers best customer service in the industry as well as get updates in every month. Here, you can post jobs easily and can set reminders. Lots of customization is also available here.

Nachteile

Even though it is a great software, if it provides more flexibility on a mobile device then it would have been great. Another tremendous problem is that it is very costly i.e. not affordable for everyone even if one wishes. That’s the only thing in which it lags the most!! However, Timeouts in times of active workings is quite cumbersome, so that should also be improved. Moreover, it causes a lot of glitches like will throw you out if parsing or updating of resumes is not done properly. It also has some difficulties and issues regarding tracking multiple branches, reporting due to tracking issues and many more.

Vorteile

Did a decent job in all aspects but never a great job.
Product-wise it was decent to good
FAR better than Tempworks in functionality
A true CRM/ATS with modern-day capabilities - as most of the top 20 ATS's have

Nachteile

Customer service was lacking during presale, implementation, and during our migration
No help with "best practices" therefore they rely on their customer base to figure things out for themselves versus acting as professional advisors
Their initial salesmen were extremely "high pressure sales oriented" NOT focused on clients needs, wanted to close the deal
Ease of use is lacking therefore employees are reluctant to embrace it.

Vorteile

If you are already using Bullhorn as the ATS, it is easy to get your users up to speed on the CRM as it is the same look and feel. The users are familiar with the features and easily able to navigate through the Leads and Opportunity process. The email tracking is great as it allows others to have the same information on the lead without having to speak to the lead owner.

The opportunities component allows to track longer term prospects and projects that could come to fruition in the future. It is an easy way to track and keep up to date on task and activities that need to be done a future date and time.

Nachteile

It would be great if you could take a lead and convert into a Job instead of creating an opportunity and converting to a job. This is if you use within the staffing industry.

Vorteile

It looks great and it seems like it could be a great ATS. BUT.................................. as you will see that is about all I can say as a pro right now.

Nachteile

Once you sign on you find out there are all these extra costs for additional functionality. And they lock you in to a 2 year contract. This is NOT DESIGNED FOR a small recruiting firm. Especially if there is less than 3 of you. No matter how good it looks to you, don't do it. You will find yourself annoyed because you can't add certain features (like Linkedin integration) and when they do releases they don't just update the software, they make you request to update or add a new feature. What recruiter has time to do that? or sits around reading about their ATS. They just don't get it. Please save yourself time and money and look at an ATS designed specifically for your size of firm.

Vorteile

Auto parsing from e-mails is convenient, tearsheets, searching functions are good. Features for recording placements and managing commissions is great.

Nachteile

I think the front screen fields could be better - such as a place to put info so all recruiters see right away - such as don't use candidate, locations of interest. I label all dialogue that comes back from a candidate as inbound. It would be good to have the fields of returned inmail, or returned e-mail,
Taking candidates off from a tearsheet from the candidate screen isn't easy. I have to go into the actual tearsheet to remove it.

For some reason, I get cued to login to bullhorn all the time. Mostly when parsing an e-mail. It could take 2-3 logins to get to the right screen.

Vorteile

It is easy to navigate, easy to send emails, and add notes to contacts, the overview pages are interactive and provide lots of information in an easy layout. Companies and contacts link easily together. The search functionality is comprehensive, and it is easy to be fairly competent.

Nachteile

one of my issues is adding notes is to a maximum of 500 records. Sometimes a note needs to added to several thousand which requires creating a lot of lists with the same criteria but excluding each of the lists you have created so far. Pulling off the first list took me 10 minutes it then took me 2 days more to add all the notes. The backend and how it can be manipulated is much less easy to navigate. With goals there is an issue with the way some things are recorded. a note saved to 500 people will only show as 1 note if you do it through batches so it is difficult to get relevant sales stats.

Vorteile

Bullhorn is extremely easy to use and has a great user interface with their clean design. It's a customizable CRM and is extremely useful for both our sales and recruiting teams. Bullhorn also integrates well with a few other softwares that become easy to track within BH so nothing gets lost.

Nachteile

The only down side is having things fixed quickly. It's easy to email support with your issue and they'll get back with you in 2-3 days, but it might take another week until the issue itself gets fixed unless it's an emergency. Besides that, not many other downsides!