Polaris PSA Erfahrungen

Vorteile

It's interactive time booking features and the ability to define the projects at multiple level of segregation makes it an efficient time management and booking system.

Nachteile

Nothing much to mention but attimes performence specially when user clicks the submit is a concern area.

Vorteile

Online access and ability to integrate with QuickBooks for invoicing and management. Solid platform. One of the first time management systems available when we started looking. Relatively easy to setup multiple clients, multiple states, multiple project resources, and billing rates. Interface is reliable if not a little clunky. Intuitive - a plus for some of our less technical staff members.

Nachteile

Interface can be slow and a little clunky. Mobile App has limited use for the Administrators, but good access and interface for staff to enter time.

Vorteile

It is very effective to be able to interact with the support team without having to be on the phone and still being able to get the job done effectively through remote support

Nachteile

that I am not fully aware of all of its capabilities and features as I am just learning the software.

Vorteile

We leverage Replicon's ability to write custom reports. We chose to use Replicon in large part because of its allowance of and accommodation for custom fields and reports. It is very powerful in letting us get at the data as compared to other platforms we've used. The Replicon IT team has always been very timely in helping us write formulas and code for our custom reports, when needed.

Nachteile

While the report-building tools are very good, I wish there was more ability to build exception-type reports particularly in the filters.

Vorteile

Ease of adding/updating projects including use of import tool, control over which users can charge to which projects, the ability to force users to report time against tasks (when needed), the clean and user-friendly interface, and the ability to integrate with SAP Concur to pull in expense and invoice data. This last item is an important one for us, as we have struggled with how to report progress of projects including time spent against projects and expenses/invoices billed against projects.

Another big one is the excellent customer service. The team is very friendly and responsive, and most of my requests have been answered/resolved in a short amount of time.

Nachteile

Not much that I don't like, but I would like to see more simplicity in the use of reporting templates. Each template has only certain available fields, and it can be hard sometimes to find the template with the right mix of needed fields.

Vorteile

Customer Support is very good. Very timely, responsive, and availability is great. This software works well for tracking numerous projects,employee time detail, and resources.

Nachteile

There are some issues from converting to one version to the next generation that are still work in progress to get performance up to what it was. However, the new gen added some wonderful features, so it was worth the trade off.

Vorteile

i can customize reports to meet my needs. Reports are sent directly to me on a weekly basis. i can reach customer service anytime i need something. Very friendly and efficient

Nachteile

Employees could log in and out from there mobile device and then we found out they were lying on the time cards by punching in and out this way.

Vorteile

It is compliant with CPFF requirements, has a great ability to set up approval chains for supervisors.

Nachteile

Inability to maintain multiple costs for contractors for different projects using the same login account for that said contractors

Vorteile

This system is easy to use, allows for custom and preset charge codes. Things like holidays can be preprogrammed, but custom codes for special project can be added at any point. We also use Replicon to put in expense reports and get 2 tiers of approvals for expense through the system as well. They have recently added a good mobile feature as well for people who are at a customer site all day.
Allows for notes each day for time charged, as well as reasons for any hours that may change.

Nachteile

Mobile Application for time card requires you to download another app on your phone. You can also go through web on your phone, but the website loses its formatting and its is a bit challenging to do on your phone.
Maybe it is how we set ours up, but any leave you take pops up as holiday and you need to select PTO from the drop-down, I wish it was the opposite.

Vorteile

The main time-sheet is very straightforward to enter time records into. We use the reports heavily as well (see comments below), as well as tracking progress on specific projects and tasks.

Nachteile

Reports are limited in that you cannot setup a fiscal year for reports to divide by fiscal year quarters. Nor is there a nice way to export the data into our own in-house reporting tool to synchronise with other accounting related reports. We have some project check point reports that we have run 3 separate reports in order to get all the data we need, which is annoying but not the end of the world.

Also, the holiday calendar requires each holiday date to be entered manually instead of standing rules.

Vorteile

We've been using Replicon to track staff time since 2006. We like that it can be used in the way that we need to use it - in that it can be customised to provide the information we require to inform our billing and payroll and allows us to track staff productivity.

Nachteile

Updates are always a bit scary, but the latest update (Gen3) has been a smooth transition with all the help we have needed provided quickly and effectively by Replicon customer support.

Vorteile

The program allows you to track time with ease, by using the large buttons on the screen to track time-in and time-out. It organizes all tracked time by date and total hours, allowing for a wonderful visual presentation of the tracking results. Highly recommended for those who need a simple formatted time tracking program.

Nachteile

The software allows you to clock-in and clock-out two times in a row, resulting in a error that has to be manually fixed by a supervisor. Make sure you press the correct button at all times when needed to track your hours.

Vorteile

We recently migrated to the latest version and as I'm not technologically savvy I was worried about learning new things. However, I've found it very user-friendly and the migration team were always there to hold my hand throughout. I have needed to use the Help Desk chat box a few times for various questions and have always found them prompt, friendly and very efficient. They make my life easier! Thank you.

Vorteile

In our field (Architecture and Planning) we have multiple Clients, multiple Projects and several tasks to keep track of under each Project. It is critical for our organization to track time under these tasks and Replicon makes it easy to set this up and easy to run the Reports that we need for billing and cost analysis.

Nachteile

I find that setting up reports is not intuitive and we often require help from the Replicon Support team in order to create the reports we need.

Vorteile

I am a new user to Replicon and am learning with many other project management users about the system. My experience with customer service has been wonderful today (this is my first interaction with the customer service chat team). The team member was very responsive and when he needed to have me wait, he asked me if I could wait while he further investigated my question and my need. Ultimately, he fully resolved my question and I will be able to provide my team with the information received today.

Nachteile

I am not able to quickly identify to which products my company subscribes. I had to engage with a representative to obtain a response. It would be nice if there were a way in my Replicon settings or information if I could find the information for myself.

Vorteile

This software helps our Consultants to easily enter their time, our Project Managers to keep track of their project time, and our Finance Team to accurately invoice clients. Whether your company is large or small, Replicon and their support team helps make the timekeeping process easy!

Nachteile

I don't really have any cons for Replicon, the support does an awesome job responding quickly to any calls!

Vorteile

Daily functionality of being able to allocate hours directly to projects and tasks. This then allowed us to accurately monitor progress and ensure production is within budget and on time.

Nachteile

Cannot think of anything negative about the software

Vorteile

I like the software as it has all of your time keeping information in one place. Access to reports etc is very helpful

Nachteile

IAG upgraded to the Gen 3 version Octover 2019. There was a learning curve for sure but each week I am more experienced and move around the software with more confirdence.

Vorteile

Ease of use and functionality are great
Customer service is fast and reliable

Nachteile

Sometimes I am looking for more functionality options but I know they are working on updates constantly

Vorteile

We were having an issue with one of our Projects not showing up for a Time Sheet and needed support. The support on a Sunday morning got back to us in under 30 mins and provided a quick resolution and explained why we experienced what we did and was able to resolve our issue.
The interface is simple and straight forward which is all that is needed for this sort of thing to just get the time entered and be done.

Nachteile

The only Con is that for the support to do much they need someone with administrative access, the user is limited in what they can provide to the support other than an explanation.

Vorteile

Easy for employees to enter time, reporting and easy to make correction on employee mistakes

Nachteile

I am really completely happy about this software.

Vorteile

Really flexible and working effectively with our business model. The time tracking system is so easy to use and can be freely adjusted to your work style.

Nachteile

Limitation for customizing some stuff that you want to show in the system. Not a big deal anyways. There should have function that allow you to edit user's timesheet on same time as well.

Vorteile

Does exactly what we need. Captures time and expense at the right level of detail. Easy to use, stable product

Nachteile

Project setup is a bit clunky, but works great once setup.

Vorteile

Replicon is easy and efficient to use. The report function is totally customizable which is beneficial for both billing and reconciling.

Nachteile

Although the report functions are customizable, they can be difficult to fine tune.

Vorteile

The software is pretty easy to use, the roles are nice and complimentary to access need to provide.

Nachteile

Reporting has been a concern, there definitely have been improvements but there are still many times that we have to run a report, export and manipulate due to lack of information available in tool and/or lack of availability to place specific data types on all reports.