Allscripts Professional EHR Erfahrungen

Vorteile

Simplifies the documentation process and works well sending Rx

Nachteile

Not as user-friendly as other choices in the marketplace

Vorteile

can view schedule and check in/discharge patients, holds all patients records and notes, i like the layout of individual patient's charts, the fact that you can scan in documents including insurance cards/ID's and designate where to drop them

Nachteile

freezes frequently, organization of general layout could be better, more breakdown of ways to search for a patient chart, crashes OFTEN, LARGE ISSUE WITH ALLSCRIPTS PM CROSSING OVER TO ALLSCRIPTS CLOUD EHR!!

Vorteile

I like the ability to customize the software myself but it is not always intuitive as to how to do this.

Nachteile

The cloud-based system is not very stable. Not only have they been the target of ransom-ware that shut down the system for 10 days but getting through a single day without getting kicked off is unusual. Updates to the system means at least a week of connectivity issues. A recent update required us to update to Windows 10 and then the next update made it not work well with windows 10. A recent update also made us unable to use tablet computers. Customer service is poor. Getting a password reset took 30 minutes on the phone as they wanted to mirror the computer first and getting that to work was a nightmare. Completing tasks for HEDIS, meaningful use and patient centered medical home are tedious. It takes an employee as hour a day to reconcile electronic visits that are sent to us due to the complex and counter-intuitive way they force us to do it.

Vorteile

Easy to follow tasks (messages) in each patient's chart
I like the layout of the patient's chart, and that you can sort by document type, specialist, outside communication, etc.

Nachteile

Unable to see a patient's insurance card through the chart

Vorteile

Seems secure; Lots of functions and options from scheduling to charting in multiple sectors.

Nachteile

Cannot do multiple functions (scheduling and charting, mainly) in the same browser window. Need to open multiple windows in order to multi-task (i.e. scheduling client for follow up before finishing charting)

Vorteile

If you spend weeks/months setting this up correctly before use, it is a decent EMR for primary care and some specialties.

Nachteile

Requires administrator AND PHYSICIANS to spend days/weeks if not months setting up system tables, protocols, and templates before system can be used appropriately. Limited usability with poor workflows for certain specialties that rely on body-site specific coding in ICD-10.

Vorteile

easy to implement, administer, use and the ability to send prescriptions with th click of a button using this software thereby saving productive time

Nachteile

at times, it takes multiple clicks to reach the end goal we are trying to accomplish and also at times historical notes really become hard to sarch

Vorteile

I got used to just paste my own templates

Nachteile

Horrible customer support. They had an update on their system on 11/05/19 and system keep failing since then.

Vorteile

You can take breaks between patients while the EMR goes down quite frequently. The patients don't like it though when they start a riot in your waiting room. Because the software and cloud are terribly made and break down a lot you do get to talk to the folks in India a lot...that's where the IT is based from. Since they aren't able to help you and just say things like "this is a global problem we are aware. " That's really nifty but I have 15 patients waiting for me. This hasn't really turned out to be a PRO.... to be honest there really are no PROs.

Nachteile

high price to get out of contract. Shady company with a very bad product. This will be the worst business decision you ever make. You simply cannot get out of contract. In my opinion would never ever do business with this company.

Vorteile

We use this product in a Pediatric Medical Practice. It was a helpful product to have and Allscripts was wonderful to work with and continue to be a fully supported customer service program.

Nachteile

The forced paid upgrades always got me feeling like "why?"

Vorteile

Allscripts has a tremendous capacity to store, and organize (reasonably well), a patient's various documents. For instance, there are tabs for notes, reports, hospital documents, etc. These tabs are very easy to use, and as long as the office staff is scanning things appropriately, it is pretty easy to find a patient's records and reports UNLESS the patient is complicated and there is simply a lot of documentation. In that case, it would be nice to have a quick way to change/adjust the titles of certain documents (i.e. instead of just including "MRI XX/XX/XXXX, letting someone write in PREOP MRI MM/DD/YYYY) so physicians and users could glance quickly into the chart and retrieve things easily.

The notes feature is easy to use, and does not crash often, which is very helpful when you are busy seeing patients. The notes are also pretty clearly listed, which is helpful.

The billing features are straightforward, and it is easy to generate a consult letter.

Nachteile

It would be helpful to be able to mark documents/results as important and to modify their titles. For instance, as a surgeon I would be thrilled if I could add PREOP MRI to a document name/title.

For some reason, Allscripts outpatient does not always import lab results from its inpatient product, Sunrise (also made by Allscripts). Occasionally, it is much easier for me to view my patient's labs in Sunrise, necessitating having both programs open. Also, the layout for the lab results leaves something to be desired. It is time consuming and tedious to scroll through the documents, and there is no trend feature or easy dashboard to use.

It would also be wonderful if I could easily import labs and results into my notes. Currently I have to go through everything manually.

Vorteile

It is helpful to make specific templates for each problem. This saves a lot of time which is helpful when you have a busy day of patients. Clicking on pertinent positives and negatives with the ability to add comments all build the note together nicely.

Nachteile

Usually the only issues we have with Allscripts is that it tends to freeze. Then we get kicked out of the system which is frustrating since it wastes a lot of time. It is not always clear if this problem comes from Allscripts itself or is in part due to our internet connection.

Vorteile

The internal fax that was included in the software. It made it very easy and accessible to fax documents and records in Allscripts EHR. It wasted less paper by allowing us to fax things (ie; lab orders, diagnostic test orders, referrals) to other facilities rather than print it out and manually fax it from a fax/copy machine.

Nachteile

There was no shortcut to find documentation. I would have to search through documents by dates to find different messages or things that were scanned in. Once I was able to find what I was searching for then it was easy to locate the document again.

Vorteile

This software makes inter-provider communication easy. The custom order feature provides increased efficiency. Pharmacy renewal requests are seamless.

Nachteile

Unfortunately, this software makes it difficult to track laboratory results across time which is less than optimal in the medical profession. Take notes is far from simple as the program requires multiple clicks in and out of text boxes to create notes. Finally, the custom patient and provider lists are cumbersome to create and manage.

Vorteile

It is user friendly and I have found different ways to locate the information I need, which is helpful.

Nachteile

It is not user friendly for the clinical staff but I personally do not have anything bad to say about it. When there is an issue, it does get resolved but sometimes it takes too long.

Vorteile

That you can simply change the date a charge was posted instead of deleting and reposting the charge.

Nachteile

We use the offline version so you only get 2 screens and when posting payments and answering phones and such it would be nice to have more screens so you don't have to exit posting.

Vorteile

Allscript is easy to customize for each person. It is easy to use and easy to understand. Most things are very self explanatory. Overall the system is good.

Nachteile

The support sometimes takes a long time to respond to requests. Also when they respond to requests or open tickets sometimes it takes months to get thing actually completed. It seems that some people are quicker than other.

Vorteile

This is sufficient from an EHR standpoint. Overall it's quite easy to learn (helps to have some basic computer and previous EHR knowledge) and be somewhat proficient and efficient just within a few days.

Nachteile

-there is no way to have more than one chart open at a time
-sometimes hard to navigate and though our EHR team is working to build a comprehensive flowsheet for health maintenance I find that the way it's set up in allscripts is not very helpful
-not easy to refill groups of medications (as compared to other systems like EPIC, which I used previously)
-lacks the functionality that EPIC has in a lot of regards and though I haven't used many other systems, have heard other providers feel similarly

Vorteile

by the book (but not very user friendly because of it), MIPS portal is nice(though very buggy), FMH is helpful and there are new features we are looking forward to.

Nachteile

Crashes all the time. Expensive. Hard to use if you don't have an IT guy. Support is hit or miss.

Vorteile

I really liked the scheduling system with Allscripts, very easy to learn just a lot of steps. I also like the EMR portion of this software, very user friendly.

Nachteile

my least favorite thing about this software is the amount of steps you have to make to complete a task.

Vorteile

I like that there is places to view flowsheets in a grid type manner in order to compare data.

Nachteile

It is not user friendly. There are too many ways to chart something to view something which makes it confusing.

Vorteile

Able to keep a running chart for patients by breaking it down into categories of MD notes, authorizations, and even a running table on task/notes back & forth between provider/nurses.

Nachteile

Nothing as it's very user friendly and I have no complaints.

Vorteile

It performed the basic functions well including orders, scripts, and basic documentation. Charting did not take excessively long

Nachteile

The most frustrating thing for me was the lack of customization. If there was a feature that made common sense to most docs, it would take forever for them to review the request and then it never got approved

Vorteile

Its features of e-prescription, immunization scheduling, easy to use and manage.

Nachteile

Transition times between screens. Speed is not what we expected. Customer care representatives are not as helpful as you would expect. Long-term contracts make difficult to look for another supplier.

Vorteile

Lowe price than epics and others at first, but you pay dearly later on!

Nachteile

NOT very flexible and modifiable as advertised before the sales.