Simphony POS Erfahrungen

Vorteile

The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products.

The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals

It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Nachteile

The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets.

Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

Vorteile

One stop shop. POS, purchasing and reporting.

The software has great capabilities and covers all areas a hospitality business requires

Nachteile

Most adjustments to the program involve an additional purchase.

Immediate support not often available

Vorteile

There is nothing that I can highlight that a competitor couldn't also do well.

Nachteile

There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

Vorteile

The reporting software is pretty thorough

Nachteile

The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer.

Vorteile

Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!

Nachteile

Sometimes support a little clunky, but we get there in the end.

Vorteile

Simphony is a whole suite of software including Gift & Loyalty, Reporting & Analytics and also provide extensibility by developing additional modules that can extend functionality in Simphony. It has API:s for integration and is well documented.

Nachteile

It was hard to find out the correct deployment model in some cases. Setting up a large Simphony installation comes with a large amount of options and choices that is needed to get it up and running in a stable production environment. It takes some work to find the optimal deployment.

Vorteile

I have been using this software on daily basis from last four years, it is a great software for billing purpose, you can get a personal id for yourself, everyone can findout who has punched or voided the order, easy to use, and bills can be printed easily when needed.

Nachteile

I don't find any cons in this software apart from one thing, whenever we are printing bills it make lots of printing noise.

Vorteile

Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS & Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance.

Nachteile

The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate.

Vorteile

very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data .

Nachteile

The software integrate easily with opera system and interal system as well , Software is respond to any changes and can be updated or upload to the system very accuraly and efficiently .

Vorteile

Its very positive program and very easy to use also easy to maintain the inventory system.

Nachteile

Inventory system is very good. Can control the costing very easily

Vorteile

There really is nothing that we like. We have over 30 terminals active and after 1-2 years all the product has been pulled out and we went to a competitor.

Nachteile

Multi terminal and menu configuration is weak at best. Staff are continually losing checks between terminals. The problems go on and on.

Vorteile

The ease of menu updating and cusomtization.

Nachteile

There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone.

Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

Vorteile

Grande capacità di risposta alle esigenze di ogni tipo di ristorante/shop, indicato per grandi catene grazie alla possibilità di aggiornare tutti i prezzi nei POS workstation in contemporanea.App con possibilità di vedere le vendite in tempo reale

Nachteile

Non sempre facile da configurare senza adeguata formazione, e dopo il passaggio ad Oracle, non si ha più la stessa esperienza dei primi anni. Senza internet le stampe comanda non escono

Vorteile

It looks cool. Nothing else positive. Stay away

Nachteile

Getting in touch with customer support is next to impossible. You’ll be in hold for an hour for them to hang up without notice. Getting them to actually resolve an issue is quite literally impossible. We have had ongoing issues with cash payments for over a year. Absolutely no sense of urgency, and either they are unwilling, or unable to help with every issue that has arisen. I’ve never wanted to throw a companies products off the roof until I dealt with oracle. Stay away.

Vorteile

Very easy to handle database, integrates with 3rd parties applications (i.e Givex, WindCave, Omnivore, Open table, OrderUp!, HotSchedules), outstanding installation team and great support technicians ready to help 24/7.

Nachteile

Labour Management and Table Management System are both very basic. The functionalities offered are not sufficient to our company's needs.

Vorteile

Very functional system, we like the professional handling and it is easy to use. Important for us is the use as cloud service AND on - premise (not only cloud like other POS systems)

Nachteile

Some interfaces are missing (Liquid Dispenser System). Kitchen Display System (KDS) does not meet all of today's customer requirements.

Vorteile

-Enterprise architecture
-Data Modelling of the application which aids in a multi-tier data setup but rolls up efficiently for reporting purposes.
- Offline Mode

Nachteile

- Browser compatibility
- Device Flexibility

Vorteile

Oracle Simphony cloud solution is easy to deploy and manage while being a scalable product at a global level, this inturn enables us to move quickly to match our business needs.

Nachteile

Custom development can sometimes be difficult to manage.

Vorteile

Cloud based usage
easy to manage different stores

Nachteile

it offers a big variation of functions, but to get customized solutions is a long way...

Vorteile

The best feature of this product is the ability to look up and print recipes right out of the receipt printer.

Nachteile

Didn’t love all of the colors on the display. Not the most user friendly pos system I’ve used. Button interface feels weird.

Vorteile

The software is amazing. It helps keep confusion down with online and dine in orders during covid. It also helps keep track of inventory.

Nachteile

The system is complex. It took some time to get set-up to the standards that the restaurant requires.

Vorteile

Es sencillo, claro y transparente, agiliza mucho tanto las reservas como los cobros, además de los informes que puede generar.

Nachteile

Podrían añadirse más variedad de informes.

Vorteile

Nothing to say for this perfect programme

Nachteile

Nothing i am using this programme almost for 15 years

Vorteile

The POS layout is very well setup for ease of use, the wording and descriptions are simple and easy to understand for all our staff members

Nachteile

It is not compatible with GAAP OCB screens so it does not offer a drive thru solution, this area is still underdeveloped, It has to run in a window on your back office and if you accidently close the window the whole system shuts down.

Vorteile

The biggest win for us was that this product recognises Events against transactions. For any business in the Event Industry this is always a struggle in POS and has enabled us to develop integrations with our other corporate systems.
Additionally I'd like to acknowledge the Project Team for their supportive and motivated implementation.

Nachteile

The EMC user interface is due for a refresh