Paycom Erfahrungen

Vorteile

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap.

We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy.

Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Nachteile

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training.

Paycom's UI design and navigation feels outdated compared to similar software.

Vorteile

Paycom is a comprehensive tool that allows you to easily track & manage payroll expense, the most controllable expense in our line of work. From clocking in & out, to procuring their own tax documents, the entire process can be done by an employee with a mobile phone using their app. However, this may create more work for those who manage employees that aren't so "tech savvy".

Nachteile

"Two Factor Authentication" is child's play compared to what Paycom makes you go through. Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom. In addition, due to it's exceptional functionality, the reporting system can often be overwhelming and slightly confusing. It may take several attempts to fine tune the report you're trying to produce, but at least once you've figured it out, you can then save that template for future use.

Vorteile

It is an easy to use option that allows a geographic area for time punches to be set. All of our time off requests/PTO use can be managed through the app.

Nachteile

Even when users have always allow for location tracking on it asks at least once, if not 2-3 times per session to allow access. Also, tax documents are kind of in a hidden spot.

Vorteile

The time keeping modal was the easiest to use, however it still isn't super intuitive.

Nachteile

In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly.
* They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system.
*System is incredibly complex and difficult to learn. Not intuitive at all.
* Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it.
*Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it.
*Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.

In Betracht gezogene Alternativen

TriNet Zenefits, BambooHR und Paylocity

Warum Paycom gewählt wurde

Paychex is antiquated and their service is horrible.

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu Paycom

Initially because of the service that was promised. That didn't pan out to be the reality of what was delivered, but the initial sales team was incredibly nice.

Vorteile

Paycom offers a full suite of payroll services, from tax filing to direct deposit and more.

Nachteile

Paycom’s services are designed to be comprehensive but may not be tailored to specific businesses’ needs.

Vorteile

It is very easy to use and understand. Also making corrections and adding notes to time cards is easy and corrections get processed quickly

Nachteile

No cons or complaints This is the best payroll/timecard resource I have used

Vorteile

The ability to navigate threw the app to review my paystubs,correct my time ,clock in from my phone are just a few helpful features paycom offer! I'm satisfied so far !

Nachteile

I don't have any least likes about paycom

Vorteile

daily use for clock in and out, easy to use to request time off. nice way to have your tax documents in hand. A good way to have a good onection with the HR team of the company

Nachteile

the phone version can be challenging to use I would suggest to downlow the APP

Vorteile

The software has a modern and intuitive interface that makes it easy for users to navigate and has a mobile app

Nachteile

difficulty in reaching the support team for any difficulties that can happen when using the app or site

Vorteile

Self service for employee base. Nice UI and user experience. It's easy to navigate. This product really reduces administrative work.

Nachteile

Honestly, there really isn't anything I don't like about the product. I've never once said, hmmm I wish paycom did something different. I am just a user.

Vorteile

The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.

Nachteile

The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

Vorteile

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Nachteile

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

In Betracht gezogene Alternativen

UKG Ready, Namely und Workday HCM

Gründe für den Wechsel zu Paycom

We did two waves of research before we choose Paycom. First, we called each company and asked them the same set of questions to see how each one addressed the needs we as a company felt should be most positively impacted by bringing on an HRIS system. We also asked for their rates, as it was essential that the system not only works well work us but that it fits into our budget as well. As a non-profit organization, budget is one of those things that are not very negotiable. We then took that top 4 contenders from that wave of research and scheduled live Demos at our office with all key-players to make sure that not only the HR and Payroll departments liked the system, but that every head of department saw the value and use in the system. Paycom beat out the others by a mile.

Vorteile

Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Nachteile

Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

In Betracht gezogene Alternativen

ADP Workforce Now

Warum Paycom gewählt wurde

Not enough flexibility. We with 450+ employees we needed more access to more information in one place so we could try everyone once on one software.

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Paycom

We were using ADP and switched. Thought about staying with it because training 450 people is always a challenge. However, the benefits to change were to great.

Vorteile

The fact that everything is all together on one database, no moving between platforms for information. The same information for payroll is available for HR and vice versa. Also love the phone app, including manager ability to approve time via the app.

Nachteile

Couple reports not built-in to give us the ability to know allocated wages for a government program. Also, it is a bit costly compared to most payroll software companies.

Vorteile

Online portal & payroll processing, vast report options, mobile app, EE file management.

Nachteile

When researching Paycom the only negative review I seemed to come across was difficulty with the software. To a non-tech savvy person I can see how this would be true but the staff were absolutely great about scheduling times to train me and go over any questions I had. They also made sure to have me go through necessary functions rather than just sit & watch.

In Betracht gezogene Alternativen

Paycor

Warum Paycom gewählt wurde

PrimePay had terrible customer service, I had limited access in my online portal and the report center was confusing and never seemed to have the report I needed. Our payroll was incorrect and/or late more than once in my 1 year using them. They also double-billed me twice and it took 2 months of me repeatedly emailing, calling and following up until I found an employee willing to help that I finally got refunded.

Gründe für den Wechsel zu Paycom

I used these 2 services at my previous job and both had their own quirks and difficulties so after my Paycom demo I decided it would be best to try them instead and in the 2 months I've used Paycom so far I have not been dissappointed.

Vorteile

Once you understand how it works, you can figure most things out for yourself. And you'll have to.

Nachteile

Everything is so manual that administrators will spend a lot of additional time on processes and transactions. Customer Service is really terrible - they don't know how their own system works and they don't follow through on commitments.

Vorteile

Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

Nachteile

One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

Vorteile

The Mobile App is better than Paylocity and similar vendors. Reporting is OK.

Nachteile

Sales "sold" us services which system was incapable of. Nickle and dime you for additional services, no matter how small. Customer service wont respond to you for weeks or months. They even blew off 2 conference calls that they scheduled with us related to their customer service! We have had 4-5 rep changes in 12 months. All of which are horrible. And they take no responsibly for their errors or lack of communication and give you NOTHING in return for your troubles. They screwed up our taxes without authorization, which ended up being a $100,000 tax increase in a single day. 6 weeks later it's still unresolved. They hiked up our rates by 4% after just 12 months. THEY HAVE THE WORST CUSTOMER SERVICE EVER. DO NOT DO BUSINESS WITH THEM.

Vorteile

There are many wonderful features to this program. It is easy to see your upcoming paycheck or review past paychecks as well as other tax documents. It is also a very valuable feature being able to view benefits, available time off, time used, etc. I would say that I especially like the Community feature where employees can leave comments or kudos to their co-workers.

Nachteile

I think that the navigation could be a little easier. After using this program for some years now, I still have to search to find my paycheck. I don't know if it's just me but I think if I had to change anything, I would change the location of the current paycheck.

Vorteile

The time it took to convert from ADP to Paycom was good, but not high quality. Daily tech support was very good but levels above that began to go downhill.quickly.

Nachteile

Just about everything. Promises were made in the beginning and some of them were, literally, just lies. These empty promises were just completely ignored.
Initial implementation was riddled with problems and very little support from tech side. Follow-up issues were addressed with "I promise to make sure everything is resolved". I heard this from a number of higher level people and never heard from them again. Every year our W2s were sent out incorrect without being allowed to review them prior to posting them to employees. Adjustments were made to our bi-weekly payroll without our knowledge and it took sometimes days or weeks to get explanations. We were charged for things that we were told were part of the payroll processing fee. There are so many things they do wrong, consistently, it is hard to give them any credit for what they do right.

Vorteile

Our employees like using AND as the business owner, I like the self-service nature of the software tools, especially timekeeping and punch edits.

Nachteile

On the administrator end, there needs to be more standardized reporting options. Also, from a user experience, too many click throughs are needed to accomplish a simple task or retrieve data. For example minimum of 4 click throughs just to retrieve an employee's contact info.

In Betracht gezogene Alternativen

ADP Workforce Now

Gründe für den Wechsel zu Paycom

More intuitive for users, better app,etc.

Vorteile

The report writing feature is great. I like being able to edit most of an employee's check in the payroll grid.

Nachteile

The interface is not user-friendly. Sometimes you have to search multiple places or enter information in multiple areas that could easily feed into each other with one entry.

Vorteile

Hourly employees can update their timecard through a punch change request option. This puts total responsibility back onto the employee for corrections rather than relying on supervisors to update. Supervisors only need to approve the request rather than complete the change.

Nachteile

Monthly changes to software sometimes create more work than reduce it. Paycom talks about "Best Practices" and "Efficiency" but then makes changes that reduces efficiency.

Vorteile

I like that all information is housed in the individual profile.

Nachteile

Customer services have gone downhill. My company had 3 account reps in 2 months. They are always late, unresponsive, unprepared, and when you think a higher-up manager will help fix the problem, it gets worse.

Vorteile

• Easy to monitor employees in and out punches and overall hours for the week.
• Easily approve or deny time-off requests in bulk. Great calendar to use to monitor when employees have requested certain days off to avoid overlap.
• New features allow managers to view, approve, or deny punch change requests that employees put in. It used to be an employee would have to email their manager to have a punch adjusted, now the employee can adjust it and it sends to the manager to approve. Saves a lot of time and error.
• As an employee I can easily view all paystubs and see deductions.
• As an employee I can easily download W2 statements for each year.

Nachteile

• Fixing in/out punches can be difficult. I don't know if it is a glitch, or user error, but when I try to add an in/out punch for a lunch break if an employee forgets to clock out, it sets it as an in/out punch for the day. I have had several daily timecards messed up because of this.