HubSpot CRM Erfahrungen

Vorteile

Hubspot bietet wirklich alle erdenklichen Funktionen, die man so braucht, und es gelingt, diese in einer Oberfläche unterzubringen, in der man sich nach einer kurzen Einarbeitungszeit sehr gut zurechtfindet. Ich liebe es, damit zu arbeiten!

Nachteile

Nachdem der Start sehr einfach und auch günstig ist, ziehen die Preise dann im weiteren Verlauf (Mehr Nutzer im System, mehr Funktionen) deutlich an. Aber Hubspot ist sein Geld wert, denn es spart im Alltag viel Zeit und bringt Tools wie Social Media Planung und Newsletter-Versand gleich mit.

Vorteile

Insgesamt überzeugt uns HubSpot CRM vor allem durch die vielseitigen Möglichkeiten, Leads bzw. Kontakte weiterzuverfolgen. Verknüpftes Marketing, automations und workflows überzeugen einfach.

Nachteile

Absolute Kleinigkeit, aber mega mega nervig bei HubSpot ist die Zuweisung von Ereignissen zu Kontakten Deals Unternehmen etc. HubSpot lernt nicht dazu. Heißt: macht man in einem Deal einen Call aus dem Tool heraus, muss man danach selbsständig anwählen, dass der Call sowohl für Deal, als auch Unternehmen, als auch Kontakt gespeichert wird. Von alleine speichert es Hubspot nur z.B. im Deal und wenn man über den Kontakt navigiert, wäre der Call von selbst nicht sichtbar.

Vorteile

Als CFO interessieren mich natürlich stark die Auswertungen zu KPI insbesondere zu Salesfunnel und Conversion für die Planung und Kalulation. Aus Effizienzsicht ist die Sales-Automatisierung eine gute Unterstützung.

Nachteile

Stakeholder Management und Schnittstellen zu weiteren Systemen.

Vorteile

Hubspot ist sehr schnell startklar, ist sehr einfach zu bedienen und bietet alle Funktionen, die man so braucht. Damit ist es für mich perfekt.

Nachteile

An manchen Stellen bleiben die Funktionen sehr Oberflächig, etwa im Bereich social Media. Wer hier mehr braucht, braucht speziellere Tools, für das wesentliche reichen aber die Features.

Vorteile

Schnell und einfach integrierbar mit sehr guten und einfach zu bedienenden Elementen.

Nachteile

Für mich momentan einziges kleines Fragezeichen ist der DAtenschutz - soll aber durch einen europäschen Server demnächst gelöst sein.

Vorteile

einfach zu installieren und zu nutzen...

Nachteile

Keine gute Hey CTI Anbindung / Zusammenarbietkeine Telefonie Auswertung

Vorteile

The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.

Nachteile

There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.

In Betracht gezogene Alternativen

Dynamics 365

Gründe für den Wechsel zu HubSpot CRM

Hubspot was recommended by many of my co-workers and also has a free plan.

Vorteile

HubSpot CRM is really user-friendly. Without having to learn complicated code or processes it will connect the information of your leads interactions from emails to texts to phone calls to landing pages. It allows to keep each contact information updated with it's prompts to leave notes in every interaction. You will take your leads to clients without missing a beat.

Nachteile

HubSpot, like many other CRMs, takes time and effort to learn and implement if your employees are not familiar. Giving your team the necessary training is imperative for the correct implementation of the platform.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM

I did not have the final say.

Vorteile

Hubspot features are great but other companies have alot better services and do not steal thousands and thousands from you

Nachteile

Hub over sold us their sales agent hit us over the head convinced us to get like 30 users that we never used even closed to that and we had a 9000 quarterly bill, We went out of business and then they sent the company to collections for near 9000 usd you could never talk to someone no one even gave us one phone call before sending the company to collections which I belive is illegal

Vorteile

Hubspot manages our sales, marketing, and customer success strategies throughout the complete go-to-market plan. It serves as the basis for all that we do and provides insight into the inner workings of the company.

Nachteile

HubSpot's appointment calendar is lacking in two key areas: the ability to send SMS reminders, and enable prospects to independently cancel or reschedule their appointments.

Vorteile

For close to 2 years we'd been Hubspot for various marketing purposes. Some of the most incredible features of performance that I personally admire in Hubspot are:- It's ease of use. It has a user-friendly interface that makes it easy to use.- It supports lots of integration that completely fascinates workflow.- Automation and workflow features help for easy workflow streamlining as I can automate email sequences, lead nurturing, notifications, and task assignments which help to save a ton of time.- easy contact management which enables me to easily manage contact lists and information.

Nachteile

Besides its positive edge, Hubspot is:- Limited advanced features in the free version like sales automation, advanced integrations, and custom reporting, which are only available in the paid version of the tool.- Limited customization - Poor Customer Support with delays or limitations in receiving timely assistance (especially for free users). Well, I don't think it's a good practice though. You know, it always starts by being a free user before becoming a paid one. I think they haven't understood this concept yet.- Data migration becomes very hard to handle when you switch to a different CRM. I experienced it myself.

Vorteile

I love how Hubspot offers to grow with your business. It starts free and as your needs grow, you get everything in HubSpot, from a CRM, to CMS to an extensive marketing and sales platform

Nachteile

It's a little on the expensive side. Initial setup takes in depth understanding of Hubspot works. But once you've set it up, its a bliss.

Vorteile

Hubspot is one of its kind in the amount of features it provides. Their CRM was very useful in being able to get a good picture of our prospects. We also were able to track from A to B the different actions prospects took amongst our different channels.

Nachteile

I don’t have any cons to when we used Hubspot.

Vorteile

I liked the idea that I can rely on Hubspot CRM to run campaigns very fast and reach the consumers in a better way.

Nachteile

I do not like that sometimes advanced features are not working like we used to work in legacy tools and that's not so great.

Vorteile

The best thing about Hubspot is all the existing integrations and the superb data management.

Nachteile

The worst thing is the initial integration phase until the tool is ready and adapted to the needs of the company.

Vorteile

Even though I was on enterprise plan where value for money does not seem very crucial, I know for a fact that this tool is very affordable especially for SMEs

Nachteile

While everything moved to Mobile nowadays, I would expect them to have a better app where I can function more.

Vorteile

HubSpot is excellent for small companies, especially if you can get the startup discount for 90% off for your first year. The system has a lot of power and plugs pleasantly into a lot of the coolest, best products (gmail, Slack). The system's Contacts and Companies systems are well-done and extend pleasantly into other parts of the platform.

Nachteile

HubSpot needs to stop removing features and putting them into new licenses that cost more money. I realize they need to make money but they're turning it into this nickel-and-dime situation that makes the system more complicated. It's starting to feel like a bloated mess like Saleforce. I think someone nimble is going to come in and outdo them if they aren't careful.

In Betracht gezogene Alternativen

Zoho CRM, Agile CRM, NetSuite und SugarCRM

Warum HubSpot CRM gewählt wurde

HubSpot was cheaper and was more approachable than the customization nightmare that is Salesforce.com.

Zuvor genutzte Software

Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM

The feature set was stronger and we were approved for the startup discount.

Vorteile

I use the free version. It probably has the most ability of any of the free versions I tried, if you can figure it out.
It's easy to load new contacts, fairly easy to upload contacts from a spreadsheet and great for easily loading business cards to your contacts.

Nachteile

_It is not intuitive to use. You have to hunt and find "how-tos" for most tasks.
_I tried using the marketing mail feature and due to some triggers they have set up am now permanently locked out from ever using that function again; because their system estimated that legitimate emails I had on my list were not valid or would bounce back. Frustrating to put it mildly.
_I am sure there is more I could use this software for but the costs are too high for me to buy and I won't spend that kind of money only to find out it really doesn't work for the purposes I need it for.
_I have not found a way to categorize that will put the potential clients I need to continue to engage with on top of my list. The options offered don't cut it for my business. There may be a way but like I said, you have to hunt around to find how to do most of the options, which I don't have time to do.
_It does NOT auto-save! I have had to re-do entries, notes, etc. more than I care to think about. Otherwise, you snooze - you lose!
_All the instructions I have found so far are videos. I prefer step-by-step instructions so I don't have to search each time I need to do something I don't do every day. If they have them, they are located somewhere that is not clear or intuitive and I haven't found them yet.
_In some areas it is very forgiving, with options to change what you entered, while in others, not so much.
_You have to remember to check the box for auto-posting a follow-up, rather than auto checking.

Vorteile

To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.

Nachteile

We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und Marketo Engage

Warum HubSpot CRM gewählt wurde

We were ready to explore a more robust and user-friendly tool, and HubSpot had been recommended to us multiple times.

Gründe für den Wechsel zu HubSpot CRM

HubSpot was by far the greatest solution for our budget and our time constraints. It was such a huge improvement from our previous software that it's like night and day to us, whereas some of the bigger names in the space like Salesforce and Marketo were much too far out of our acceptable price range.

Vorteile

HubSpot focuses on simplicity and usability rather and competing for the most features or customization. The primary requirement of our CRM implementation project was ease-of-use and HubSpot has not dissapointed. And while there are limitations compared to other platforms, the feature set is growing all the time and we don't have to rely on third party integrators or developers. It is also easy to scale up quickly.

Nachteile

HubSpot has a strong culture and jargon. To truly understand the platform, you will need to learn to think like the HubSpot community which can use different terms and methodologies. The platform also seems to be biased mostly towards B2B service companies, however you can make it work for just about any type of organization. Also keep in mind that while the CRM starts as "free," the cost increases quickly as you leverage the other HubSpot "hubs."

In Betracht gezogene Alternativen

Dynamics 365

Warum HubSpot CRM gewählt wurde

MS Dynamics was clunky, buggy, and had an outdated user interface. I'm sure a custom integrator could have smoothed out some of the issues, but who wants to deal with that cost and complexity.

Zuvor genutzte Software

Dynamics 365

Gründe für den Wechsel zu HubSpot CRM

HubSpot had all the core features we needed at a lower cost without the need for a third-party integrator.

Vorteile

The email campaigns, customer management, sales campaigns and customization.

Nachteile

The price you need to pay to put together an email sequencing campaign. Last I checked it was $400 a month to enable that feature. That's my only issue with the software. Other than that I love it.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum HubSpot CRM gewählt wurde

This was a much better platform. The value is also incredible. It staggering how many features you get for free. It's nuts. You can run a company's marketing, sales, and lead generation campaigns effectively for FREE.

Zuvor genutzte Software

Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM

In my opinion this is THE BEST CRM you can use. Especially considering what you get for free. In this time of financial insecurity you need to use what you can get for free to keep your overhead low.

Vorteile

Hubspot CRM is a awesome and easy option that contain all the necessary or aquier basic features for your business. Its most beautiful features is its free versions available for all, it is all basic features which solve your difficulties which are confusing or non perfect to someone.
Hubspot crm is a very famous and best software in industries which are leading in software industries at this time. There are many other software version available in market which provides all necessary features but hubspot crm completed our sequence.
Here email to other Clint and chat with clints are actually crazy need on time.

Nachteile

Paid version could out of experience for large area but I likely to review its because this platform provides all necessary features to all your acquirement or need your company.
There are many software available in market but we get in quality in hubspot crm other than best. We can send industrial email for future time.

Vorteile

Intuitive, easy to use, great support, fantastic on-boarding staff, excellent knowledge base. Large marketplace of ancillary providers, but if you have any level of reading comprehension, you can follow KB and/or support instructions provided and do-it-yourself.

Nachteile

A few missing features, but HubSpot has a robust community for those kinds of requests. Honestly, I love the software so much that I cannot even think of anything very serious as a con. Example: cannot personalize the URL for quotes in the Sales Module. Service Module is fairly new and could use some maturation of features.

In Betracht gezogene Alternativen

Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement und Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM

I've stalked HubSpot for marketing trends since their early days when the only offering was marketing automation. This year, our company implemented a full stack from CRM & Marketing to Sales & Service and went live with HubSpot CMS on 9/30/19. I've worked with MANY different CMS platforms, and HubSpot is truly the easiest one for full-featured lead generation conversion needs, including analytics. And it's not just affordable; it's a good value!

Vorteile

Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub.

Nachteile

As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage

Vorteile

I'm usually very leery about unified platforms, but Hubspot manages to make everything come together in a "hub". Email, social, customer management, you name it. Make sense of your data!

Nachteile

Sometimes the procedures for things we were used to in other platforms are a little more involved. For example when we used a competing package for email list management and promotions, it was a trivial matter to re-send to people who did not read the initial email after a certain time. This feature exists in Hubspot but there's extra steps

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum HubSpot CRM gewählt wurde

Mailchimp was growing to be very expensive due to their pricing model of amount of contacts. Hubspot was open to negotiations and crafted an excellent package.

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu HubSpot CRM

Cost, ease of use, and also step-by-step instructions and training. Support is excellent!