HotSchedules Erfahrungen

Vorteile

Having a restaurant job means cheotic schedule. It's never the same. Impossible to keep up with and memorize. My last job had hot schedules but my new job doesn't:/ it's a nightmare without it. I miss it so much. It is so convenient to pick up and realise shifts whenever I please. No need to call or txt my co workers. Everything is done thru the app. App is not free but cheap and worth every single penny. I love that I can request days off and my ability. Super convenient. You have to wait for manager to approve or not of your request. I can see who my co workers will be for the shift. I can see all phone numbers and emails of my co workers. Every restaurant should have this app. It's very easy as well so even my 70 year old co worker knows how to use it. Very well done .

Nachteile

Sometimes I get loged out and have trouble logging back in. It froze few times. Could use more color and some fun options like emoji me lol make work schedule more fun

Vorteile

The best thing about this product is the ease of use. It's easy for managers and also for our employees. They give you step by step instructions on how to first create your account and utilization from there moving forward.

Nachteile

The worst thing about this product is customer service. It can be very hard to get ahold of someone and it takes days if not weeks for service tickets to be received.

Vorteile

Makes scheduling easier. I've never had an issues when it comes to scheduling with HS. It's a great platform especially when you operate a high volume restaurant. Hotschedules has allowed me to focus on other aspects of managing my restaurant. Scheduling literally takes about 15 minutes every week. Employees past and present have also had positive things to say about hot-schedules. Employees like the fact that you can download the app and be able to see any updates made to the schedule. Go-Hire has also been a great tool for my company. Onboarding new employees is made so much easier now with eliminating paper appplications and documents. Go hire easily let's you conduct background checks on new hires with a click of a button.

Nachteile

As I stated above in the describe your experience section. The fact that getting a new employee synced in hotschedules after they have been entered into Aloha takes 24 hours is really a big inconvenience. For me personally, this has resulted in delaying the start date for new hires. I have documented about twelve different support requests to the support team to help get a new hire synced faster. I suggest maybe allowing admins to manually add employees to the staff list to help resolve this issues. Operating a restaurant with high turnover, it's crucial that new hire are able to start right away with no delay. This by far the biggest and only con that I can think of with this platform.

Vorteile

Hotschedules was our go-to scheduling software for years in multiple restaurants, even as many more options came on the market. It was easy to use as a manager/scheduler & also for our staff

Nachteile

Hotschedules customer service was not quick to address issues but The price kept going up even as fixes weren’t betting put in place.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu HotSchedules

Vorteile

I loved this ease of hot schedules compared to other software. Much better ease-of-use and staff LOVES IT. Swapping shifts, requesting off, and keeping track of shifts is streamlined!

Nachteile

I LOVE hotschedules. It is the preferred software for restaurant scheduling! No drawbacks!

Vorteile

RELIABILITY!!!It never goes down, support is always helpfulBest scheduler features in the gameTemplates for quick entry are great weekly startersColor coding makes my life so much easierTransparency, every stroke documented

Nachteile

Takes getting used to and learning as it is complex software but get hot keys down and you've got it! Make sure you have a fairly beastly computer...it's a lot of real time processing.

Vorteile

I come from working in restaurants in late 90s & 2000s, so this app is a dream come true! It’s so awesome to be able to view schedule, swap shifts, & send messages to staff all in one place!

Nachteile

I dislike not being able to request off past a certain point (less than 3wks before the shift, I think?). But that’s likely a restaurant decision vs the app.

Vorteile

What I liked most about hot schedules is always being organized and being able to see my schedule ahead of time, eliminating the need to write it down or call/go in person to see when I was working next.

Nachteile

What I liked least is that not enough companies are using it! It’s a great platform, so I have nothing negative to say.

Vorteile

Great for scheduling and staff communication. Makes handling a large staff easy. Logbook is great for communication on all issues with mangers and staff, even starting to use it to track our hr.

Nachteile

Want to see the inventory system improve as well as better ease of use across multiple venues other than that continue to grow and develop

Vorteile

It makes getting your schedule out to all of your staff so much easier. I've written schedules and posted on a wall, I've texted screen captures to everyone individually, I've created email groups and submitted to everyone and this is much more simple. You can also track sales and it helps estimate labor against your predicted sales for the day and the week. But the very best part is that the staff can manage all of their shift trades via HotSchedules. No more calling, forgetting to tell the manager, or having neither shift member show and then denying that they knew they were working the shift.

Nachteile

Honestly, just that it's a program that costs money. If you have a small staff it's not worth the investment potentially. But a staff of greater than 20, particularly in the retail or restaurant world, it's a burden lifted.

Vorteile

The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Nachteile

Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

Vorteile

Hotschedules is simple, I simply log onto the app and view what I need to look at! For me this is all I need. A great majority of apps will make you jump through irritating loops just to see a schedule or request time off Hotschedules doesn't. Please, if you are a manager who does any type of scheduling for a small or big business. I recommend Hotschedules you will not be disappointed!

Nachteile

Sense I've been using Ho schedules my only complaint has is being signed out randomly. I think that is due too having an apple iPhone. I'm not sure if android or other devices have the same issues.

Vorteile

This software is extremely user friendly. I love that my staff is able to put all of their availability changes, requests for time off and switch shifts through the software. It makes it extremely easy to create the schedule each week. Tracking of overtime is a huge help as a manager as well. This is a must have tool for anyone in the hospitality industry. It will save your scheduling sanity!

Nachteile

The only downside to this software is the cost for the app. While it is minimal and you can still log in for free through any web browser, a free app would be ideal for the hourly employees. I honestly have no other bad things to say about this software. I highly recommend it!

Vorteile

The ability to save a template for a weekly schedule. At our job we put a schedule out on a weekly basis and we don't have to start from scratch every week. It used to take use 5 hours to do the schedule and now it takes us 1 hour. A huge lifesaver!

Nachteile

The look of the software feels a tad outdate. Though that is not a huge deal, it tends to have unnecessary pop-ups or "menu" buttons. However, not enough of a con to ever have me consider using a different product.

Vorteile

Hot schedules makes scheduling different departments and coordinating everybody extremely easy. The platforms are easy to understand and can be accessed by anyone given authority to use the system.

Nachteile

The system allows for people to request for time off and to make comments. One of the only downsides of this product was that employees talked last to management about scheduling and tried to do literally all of it through hot schedules which sometimes lead to some conflict Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication goes

Vorteile

I love hotschedules. I'd be lost without it. I use it daily. It's easy to see my schedule. I have an organized and easy way to find my coworkers contact info and can easily message them all at once. I can email my managers and change my availability. I can get my shift covered quickly and easily with proof in email that it was covered. I love it. I wouldn't know what to do if i worked somewhere that didn't use it.

Nachteile

I wish when changing your availability you could copy what you already have set and make a change instead of having to redo the whole thing.

Vorteile

First let me start off by saying I have used hotschedules now for years I first started off using it when I worked in restaurants as a server. It was the only way you could know when you work and request time off. Now that I have my own buisness I still use Hotschedules because of how much I like it.
It’s super easy to log on from anywhere and check the schedule adjust the schedule look at upcoming shifts as well as pull up who wants when off for when your making the schedule

Nachteile

The thing I liked least about Hotschedules is the fact that most the time to download the app on your phone there is a fee and you can’t download the app without paying it.

Vorteile

It was clunky and difficult to use. Did not work for mamy staff members

Nachteile

It waant intuitive to use. Felt that i needed a special certification just to get started.

Vorteile

Ease of scheduling . We use the messaging every night to update all on how the day went. If there are any questions their customer support is easy to get a hold of and the problem has been fixed before hanging up. We like employees hour's tracking to keep everyone at or below 40 hours a week.

Nachteile

I don't like having to sign in everytime I want to use it. We would like to connect this to our POS system to have other tracking capabilities but there are additional fees for that.

Vorteile

HotSchedules is very convenient to use for the business and employees. I love that I can message everyone as a group, a specific job title, or individuals. I love that the employees can view their schedule in real time from anywhere.

Nachteile

HotSchedules is time consuming to use. The functionality of the scheduling area could be improved to save time. When it comes to syncing employees with our Micros system it takes too much time and has gotten “hung up” multiple times. Customer service gives great direction but takes too long to get an answer. The layout of the roster is hard to read and offering different layout options would be a huge improvement.

Vorteile

Software makes scheduling easy for me and for my staff. Staff can request off time which managers have to approve. Our rep was able to customize some things for us, which is great! We spent a LOT of time trying to customize things for how we operated.

Nachteile

Pricey, for what you get. Staff have the option to "Request time off" and "Request unpaid time off"...one sends me a notification, one does not. Not sure why?

Vorteile

I absolutely loved HotSchedules!!! It was so easy to use, and so convenient to see my schedule in real time! It was also great to be able to send messages back and forth with other employees or mass emails for shift coverage. HotSchedules made my life as a server SO much easier and convenient!

Nachteile

There isn't much to complain about with HotSchedules. If I was going to suggest any change, it would maybe be to spruce it up a bit so it's a little more colorful. My schedule and messages were always in grey and black. Color isn't necessary, but it is a little more appealing.

Vorteile

We like to reports it's nice to get a good picture of our overhead.

Nachteile

The latest updates to building a schedule are a bit confusing.

Vorteile

Ability to not only schedule/message in-house full time staff, but keep a running log of single event staffing as well. As a catering company you have many bodies you must manage, especially when an individual only works one event for you and that's it. With HotSchedules we're able to tabulate this into our weekly labor costs and it gives the functionality to forecast.

Nachteile

It's sometimes very complicated to use. You don't always know where to go for what you need and the customer service can be a little tricky to navigate- you don't always hear back from them or they're tough to reach. That being said when you do get a human- they're very knowledgeable and can help you out 100%.

Vorteile

I like the functionality of the software

Nachteile

I am so disappointed in the customer care. hotschedules continues to charge me after I request to suspend services. I have contacted them 8 times over this and my account was drafted numerous times after cancelation. Everyone I speak to says they do not have the authority or ability to refund me or suspend or cancel my account.