Nutzerbewertungen im Überblick
Über Hiver
Hiver ist laut Hersteller der erste Helpdesk, der für Google Workspace entwickelt wurde. Hiver hilft Teams, einen schnellen und einfühlsamen Kundenservice zu bieten, und zwar direkt über das Tool, mit dem sie bereits vertraut...
Mehr erfahrenAlle Bewertungen zu Hiver Filter anwenden
Nutzerbewertungen zu Hiver durchsuchen
Alle Bewertungen zu Hiver Filter anwenden

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Hiver has been a game changer our account management team!
Vorteile
Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!
Nachteile
I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.
In Betracht gezogene Alternativen
Zendesk SuiteGründe für den Wechsel zu Hiver
Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Hiver the best budgeted email management tool!
We are able to work efficiently with our team members for the shared inboxes.
Vorteile
Workload distribution and easy access to the AI based analysis for the team.
Nachteile
Automated rules are not available in basic plans which feels sometimes a problem.
Antwort von Hiver
Hello Akash,
Thank you for the kind words. We are glad to know Hiver has made it easy and efficient for your team.
We will continue to design beneficial features for you and the team to make the most of them.
Ashmit | Marketing, Hiver
- Branche: Möbel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Product ok, but be prepared for whacky price changes (last one 60%+ increase)
It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot of pressure and have resorted to working out, looking at their existing customer base, what to change on their pricing plans to get the maximum return.
As email tools are a core part of any business, they know it's tricky to leave so they have you right where they want you.
Do yourself a favour and go to an alternative with much better features and who won't try and increase prices massively once you are with them for a while.
Vorteile
The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas.
Nachteile
They constantly change their plans and doing this means huge price changes.
I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans.
Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%?
No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.
Die besten Alternativen zu Hiver
- Branche: Pharmazeutika
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Easy implementation and roll out
Very good, have successfully implemented for customer support, and roll out went really well. For the small number of questions and issues that we had, customer support were very responsive and helpful, only one unresolved issue (mentioned above, sent items issue)
Vorteile
Integration into existing email platform
Nachteile
Sent items can't be sorted/separated from personal sent items (Hiver support looked at this for us, but could not suggest anything that would work to show items sent from support separatelyto those sent from personal email address)Also - Responses from customers are automatically assigned to the support operator who initially replied to them - it would be better to have this as an optional to either auto assign responses, or leave as unassigned (particularly useful when you have part time operators, and customers can't wait until they're back online)
Gründe für den Wechsel zu Hiver
Cost and integration with existing email platform- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Its very useful software
Very good experience
Vorteile
I am liking the most team Analytics, Ticket Assigning
Nachteile
Need to improve Automated mail assigning
Antwort von Hiver
Hello Vinay,
We are glad to get your feedback. And we hope to continue being beneficial to you and your team.
To highlight or discuss any concerns, please do not hesitate to contact us at [email protected].
Ashmit | Marketing, Hiver
- Branche: Computer-Vernetzung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Function and Efficiency
It's been great. We aren't changing anytime soon.
Vorteile
I like that a team of people on different ends of the world can work together efficiently.
Nachteile
When we have systems issues and have to contact customer support and they aren't able to help.
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Hiver Use
I am enjoying it thus far
Vorteile
I love how well we can keep emails organized and we can close them out so our inbox remains neat and clean as we respond to our emails.
Nachteile
So far I don't have any complaints other then sometimes the new email in a string can be hard to find rather than just appearing at the top and being able to scroll down to the oldest.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Technicial Support Manager, providing customer support, resolution to team
Vorteile
Hiver is best by this we cannot forget our pending works, its will be easily managed.
Nachteile
Nothing for now, but if in future there is anything else. sure let you know the same.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Excellent software and easy to use
I have veri good experience and very useful app for daily users
Vorteile
I would like some features very much like analytical, ticket assigning
Nachteile
Yes, need to improve auto assigning the emails
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Good ticketing management
As my opinion, overall a best ticketing management solution.
Vorteile
I like most in Hiver, the distribution of the tickets.
Nachteile
The live chat part in average, It should be improve.
- Branche: Einzelhandel
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Hiver was a great solution to help the lack of two-way communication of Workday
Vorteile
It works well with Gmail and gave us the opportunity to allow for two-way communication with candidates who apply through Workday for our positions.
Nachteile
The look of it could be better, very simple and boring look.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
A unique system to always provide excellent customer service on time.
In order to avoid having to switch between multiple systems to see what messages we had received, Hiver consolidated all of our emails into one platform. This helped us increase our interaction with emails that received us with various content more quickly and efficiently, and also kept us in touch with updates and responses, the matter of which made the processes of following up on customer requests and problems more efficiently, and also the directives of the heads of work were circulated and a more efficient way of distributing information.
Vorteile
Hiver streamlined the email-based management of support issues, tasks, and client information. Hiver makes email entry in remote offices simple and easy. Allows team members to argue String emails, as well as categorize emails that can be seen by everyone on the team. An email box that is shared by all members of a team helps keep everyone on the same page. Assigning projects to coworkers, tracking their progress, and organizing their workload are all made easier with this tool. Using Hiver, you may work together with colleagues on each customer and keep track of important emails to ensure you don't miss anything.
Nachteile
In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be able to use it efficiently at their different levels and experience. But the problem remains with the high subscription prices, which are not suitable for small enterprises.

- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Hiver Is A Must For High Volume Inboxes
Vorteile
Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.
Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items
Nachteile
It would be nice to have the ability to sort emails from oldest to newest
Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Team Email Management
Great experience, if we have an issue the support team is there to help.
Vorteile
Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.
Nachteile
Would like more user analytics for tracking employees
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Hiver
great for managing a team, Hiver is very helpful and easy to work and make sure that any problem you occur is addressed a 100%
Vorteile
Easy to manage a team with, full visibility and different rolls.. good analytics for reporting
Nachteile
better reporting, with more robust and customizeable anayltics
In Betracht gezogene Alternativen
Intercom- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
It works.
Average. It gets the job done. I've used other email management software (ie. Front) and felt it was more intuitive and the learning curve to mastery was shorter. Overall, it's an okay user experience and I wouldn't complain but I would recommend it either.
Vorteile
I like that the emails are segmented into different inboxes. This helps me stay organized between internal messages and external messages.
Nachteile
It's clunky at times and the search function in Gmail is more confusing than helpful.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Hiver was a game changer for us
Hiver has been awesome from a trial to full implementation. I was able to get exactly what I needed for my team and it has made our sales department so much better. Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution. Hiver became the perfect solution for us and it was the easiest pitch to my boss to get it.
Vorteile
Assigning emails to our team members has been a game changer. We are no longer fumbling over ourselves and can clearly see who is handling which email. It has added organization and accountability that was lacking on our team when it came to handling our main sales email account.
Nachteile
The analytics are easy but we don't use them very much.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Hiver User for Life
HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients receive immediate or very prompt responses from numerous persons on a team handling different aspects of a case. This is done in a coordinated, non-redundant or non-repetitive matter. It makes us efficient and profitable.
Vorteile
Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.
Nachteile
I cannot share my contacts. This feature should be added.
- Branche: Großhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Hiver Review
It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.
Vorteile
I Like how organized it is, the features are nothing compared to other softwares we have used at work.
I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.
Nachteile
In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Hiver Review
Vorteile
Helps organize shared inbox and keeps members of company accountable for getting back to customers. No excuses for not seeing an email - Hiver makes it so easy to keep track of hundreds of daily emails!
Nachteile
I want customizable notification settings - I get emails assigned to me everyday and don't need that info but being able to see the times that a colleague @'s me will be super helpful and those seem to get lost in the notifications.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Helpful product for our email needs
Vorteile
Very helpful insights into tracking emails, templates, and workflows.
Nachteile
For a while, Hiver didn't integrate with a number of our other applications. However, the Hiver support team has been very helpful and as such we don't have these issues any more.
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Check Hiver Out!
Vorteile
The ability to co-manage a shared inbox and triage/delegate emails to members was simple and very useful.
Nachteile
The CSAT responses failed to load consistently, requiring me to refresh my browser tab and try again multiple times. This issue seemed more localized to me than the rest of my teammates though.
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Quality solution for fast-growing teams!
Vorteile
We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most. The automated features are helpful, and the analytics have gotten better an better.
Nachteile
Not many cons from my point of view. Slows Gmail a little bit, but it's not too noticeable.

- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Best thing ever!
Vorteile
This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.
Nachteile
The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.
- Branche: Kunst & Handwerk
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Best Email management tool ever.
Exceptional till now.
Vorteile
Getting only the emails that are relevant to you and assigning the emails.
Nachteile
N/A, till now i dont think there is any problem with Hiver.