Nutzerbewertungen im Überblick
Über Hiver
Hiver ist laut Hersteller der erste Helpdesk, der für Google Workspace entwickelt wurde. Hiver hilft Teams, einen schnellen und einfühlsamen Kundenservice zu bieten, und zwar direkt über das Tool, mit dem sie bereits vertraut...
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- Branche: Unterhaltungselektronik
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Managing a team was never easier!
KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.
Vorteile
This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.
Nachteile
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails
and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hiver Is A Must For High Volume Inboxes
Vorteile
Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.
Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items
Nachteile
It would be nice to have the ability to sort emails from oldest to newest
Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
It works.
Average. It gets the job done. I've used other email management software (ie. Front) and felt it was more intuitive and the learning curve to mastery was shorter. Overall, it's an okay user experience and I wouldn't complain but I would recommend it either.
Vorteile
I like that the emails are segmented into different inboxes. This helps me stay organized between internal messages and external messages.
Nachteile
It's clunky at times and the search function in Gmail is more confusing than helpful.
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- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
None. Hiver completely derailed our operations at a period of peak media coverage.
Vorteile
Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.
Nachteile
I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hiver is very practical
without doubt one of the best application I will recommend
Vorteile
Thanks to Hiver, I have been able to expand my customer service. Email management has become much easier for my business.
Nachteile
Hiver works very well for me I haven't had any complications yet
- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy to manage shared email inbox
Hiver can be really helpful when you are using a shared inbox with email address like [email protected] or [email protected] It makes it so simple to assign email to the appropriate team members and you’ll get notified if someone else tries to reply to the same email that you are looking at, avoiding the issue of more than one person replying to the same email.
Vorteile
This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible. You can leave notes to your colleagues in an email and they can review your response without adding it in the email. You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.
Nachteile
I actually don’t find any issues with using this tool. It’s 100% useful. However, if I was picky I am not a fan of keeping the email in conversation view. It makes a bit hard to read emails in a thread but had to adjust for hiver.

- Branche: Professionelles Training & Coaching
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Awesome Product
Vorteile
I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team!
Nachteile
Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox.
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hiver Review
Vorteile
Helps organize shared inbox and keeps members of company accountable for getting back to customers. No excuses for not seeing an email - Hiver makes it so easy to keep track of hundreds of daily emails!
Nachteile
I want customizable notification settings - I get emails assigned to me everyday and don't need that info but being able to see the times that a colleague @'s me will be super helpful and those seem to get lost in the notifications.

- Branche: Personalwesen
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Visibility, Visibility, Visibility
All around great experience from the demonstration through go-live. The Hiver team is also very responsive to questions we have as well as training support for new team members.
Vorteile
Hiver was selected for its integration within our G-Suite. Hiver has allowed our group to more effectively and efficiently deal with inbound emails while giving visibility into the email traffic our client and talent experience team have on a daily basis. I love the ability to customize the solution to our business needs.
Nachteile
I wish the analytics graphs were exportable for presentations, would also be great to be able to embed live graphs.
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good Tool to use, new feature of new emails at the top of the line very beneficial!
Vorteile
The new tool where new emails are at the top of the page! Reallocation of emails once you get used to it is very helpful
Nachteile
Notifications on the tool could be better
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Hiver was a game changer for us
Hiver has been awesome from a trial to full implementation. I was able to get exactly what I needed for my team and it has made our sales department so much better. Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution. Hiver became the perfect solution for us and it was the easiest pitch to my boss to get it.
Vorteile
Assigning emails to our team members has been a game changer. We are no longer fumbling over ourselves and can clearly see who is handling which email. It has added organization and accountability that was lacking on our team when it came to handling our main sales email account.
Nachteile
The analytics are easy but we don't use them very much.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Hiver User for Life
HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients receive immediate or very prompt responses from numerous persons on a team handling different aspects of a case. This is done in a coordinated, non-redundant or non-repetitive matter. It makes us efficient and profitable.
Vorteile
Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.
Nachteile
I cannot share my contacts. This feature should be added.
- Branche: Großhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hiver Review
It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.
Vorteile
I Like how organized it is, the features are nothing compared to other softwares we have used at work.
I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.
Nachteile
In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.
- Branche: Rundfunkmedien
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Essential
Vorteile
We recently reorganized our staff into various POD's, and communication is an utmost concern. Hiver has enabled us to assign emails and other communication in ways that provide visibility, ease of use, speed (which is essential) and accountability. We would be at a significant loss without Hiver.
Nachteile
There are no downsides to working with Hiver from a user's standpoint.
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Quality solution for fast-growing teams!
Vorteile
We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most. The automated features are helpful, and the analytics have gotten better an better.
Nachteile
Not many cons from my point of view. Slows Gmail a little bit, but it's not too noticeable.

- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Best thing ever!
Vorteile
This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.
Nachteile
The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Best of Class Email Collaboration
Vorteile
The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.
Nachteile
The software was a bit difficult to set up for our company's needs and the price point is up there. Our researched showed there there really aren't any great competitors out there that integrate this well with Google. I mentioned productivity gains earlier, and in the balance of considerations, pricing was not a huge priority for us if we could find the right functionality--which we did with Hiver.
- Branche: Medizinische Geräte
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great Customer Service Product!
We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Vorteile
I love that I can assign emails to my team and see when they are completed.
Nachteile
I can't think of anything right now! I really enjoy Hiver.
- Branche: Gastgewerbe
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great way to organize emails for my team!
Vorteile
Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on.
My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails.
Nachteile
It was a little confusing to get started but after going through a quick training session, I was provided with the knowledge to share with my team.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Review of Hiver
We wanted the ability to control access to emails within our user group/staff, we also wanted to be able to assign ownership to emails with a clear audit trail of who did what and when. Hiver has achieved this.
Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power
Vorteile
Ability to allocate emails and assign ownership
Nachteile
Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great software
Overall it’s very good. I would recommend it to others
Vorteile
I use this to communicate with my employees and chat through covid and it is very comfortable to use.
Nachteile
Haven’t used it long enough to notice it is sometimes slow but other than that I like it very much.
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Stay organized.
Increased visibility and accountability throughout our email team, definitely a positive addition to our toolbox!
Vorteile
Hiver is great for keeping our team on track and organized! Super helpful.
Nachteile
The mobile app could have more functionality, like a search function.
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Quelle der Bewertung
Very useful extension for Gmail to share a folder (label)
I use Gmail in my Outlook with a lot of mails in several folders. For some project I needed the possibility that a colleague could also use the emails in one of those folders. Grexit makes this possible! It's really easy to install and connect with your Gmail-account. From then on you can select one or more labels to share those labeled emails with someone else.
I only have to drag the mails in the right Outlook folder and some minutes later it is synchronised and seen by my colleague.
And if you're not a heavy user, Grexit is free to use!!
This should be a standard option in Gmail!
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Shared mailbox in gmail
Vorteile
easy tool to manage a shared inbox, which works well.
Nachteile
It should have a tool to schedule recurring mails.
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Quelle der Bewertung
The best app. we have ever purchased to help run an efficient office
We run an office with 2 virtual workers, who work away form the main office, and 4 other workers in the main office.
Grexit allows us to allocate tasks to individual workers, avoid any duplication of work, and keeps a clear workflow for all to see. Works brilliantly with my android phone too. This means that even if I am out of the office, if is easy to distribute the days work flow to individual co-workers.