KORONA POS Erfahrungen

Vorteile

We started from scratch with KORONA POS, having never used a POS system of any kind before. The setup process was pretty seamless - and the training was relatively straightforward. What really makes this POS stand out is the tech support - the team is lightning fast, super responsive, and very patient! I've never had a problem that wasn't solved that same day - sometimes within 30 minutes.

Nachteile

It would be great to be able to customize reports - though the system comes preloaded with lots of options, I'd love to tweak the parameters or at least rename a few of them for easier use.

In Betracht gezogene Alternativen

Square Point of Sale und PayPal Zettle

Gründe für den Wechsel zu KORONA POS

Value, features, and live tech support.

Vorteile

Korona makes it so easy to manage my business remotely. I can easily update pricing, enter stock receipts and view all my sales data from the website. All the POS features are customizable based on your business and the reporting is pretty endless.

Nachteile

My only "want" at this point is more features available from the mobile version of the back office.

In Betracht gezogene Alternativen

Quickbooks Online

Warum KORONA POS gewählt wurde

Running reports and accessing the data I need to make business decisions was a nightmare. The software was not web-based and does not run on a Mac computer. Working in that system was so time consuming.

Gründe für den Wechsel zu KORONA POS

I ran a custom software development company for 12 years prior and the second I set up a demo account, I knew the interface would meet my high expectations. My account executive got right to the point and answered all my questions. There was no "selling" me, which I loved. The software did that already, working with a team like Korona is exactly what I was looking for!

Vorteile

Software was good and features designed

Nachteile

Cost to much should have cheaper price for people

Vorteile

Integration was relatively easy. Tech support is outstanding. It is so feature-rich and customizable.

Nachteile

It is so feature-rich, that it can be hard to figure out how to implement some of the features.

Vorteile

The reporting you are able to do in Korona is amazing. It helps us make decisions about store hours, staffing, products to re-order, etc. much easier. We liked being able to customize the buttons in a way that made the most sense for our business and staff. It is much easier to train new staff members on Korona compared to our previous POS software, which is great!
Our favorite part of the software would be the Support and even Sales team though, they made the transition so easy and continue to promptly assist us with any issue or concern that arises. They work with us to ensure we are happy with the way things are operating and are just AMAZING overall!

Nachteile

We have struggled with getting the Quickbooks integration to work correctly for us. We also purchased a tablet from them that is extremely slow and frustrating to use the software on.

In Betracht gezogene Alternativen

Square Point of Sale und Quickbooks Online

Zuvor genutzte Software

Square Point of Sale und Quickbooks Online

Gründe für den Wechsel zu KORONA POS

The pricing and features available from Korona was better than the others we had previewed. Plus the ability to adjust the quantity of POSs we have active seasonally to fit our business needs.

Vorteile

How fully featured it is. There's nothing I've needed to do that Korona couldn't handle one way or another, which cannot be said for literally any other POS I've used in my career.

Nachteile

The user interface leaves a good bit to be desired. It's not unusable by any means, but it does feel as though the UI was designed by developers, not designers. Can be confusing and unintuitive at times.

In Betracht gezogene Alternativen

Clover

Gründe für den Wechsel zu KORONA POS

Natively supports everything we needed it to.

Vorteile

Value for the money is excellent and the customer service is the best I have experienced.

Nachteile

No ID scanning and no "Legal Birthdate" that shows on the POS screen.

In Betracht gezogene Alternativen

Clover und Lightspeed Retail

Gründe für den Wechsel zu KORONA POS

Cost and cloud based so I could use my own hardware

Vorteile

This software makes inventory management, pricing, reporting and customer payments so much easier than competitors. We have a small business (2-4 employees) and we feel like we have the latest and greatest software available!

Nachteile

We have not utilized all the features yet, so not able to see anything yet.

Vorteile

The ease of use is amazing! They also have a great staff to help with problems or needs! And they are quick to respond. I can do most anything I need from the pos.

Nachteile

The initial training would have been better in person, instead of over the phone.

Vorteile

I like that this software has many benefits, including a wide range of tools for inventory management, customer and employee management, and payment processing integrations. It is highly versatile and suitable for businesses like ours and in various industries. Additionally, the software has a customizable interface that can be tailored to meet the unique needs of each business, providing options for personalized branding and workflows to create a distinct customer experience.

Nachteile

I have observed that this software has two potential drawbacks. Firstly, its pricing model is based on a monthly subscription fee, which may not be affordable for smaller businesses. Secondly, the software's high level of customization and complexity may make it difficult for some users to set up and configure. Additional training or support may be needed to utilize the software's full capabilities.

Vorteile

Outstanding customer phone suppprt. Our account rep(s) are over the top attentive and eager to trouble shoot at any hour -this is always very reassuring

Nachteile

Still not every thing we need and difficulties expressing our needs. Updates often times remove functionality that is worthwhile and it's difficult to convey the importance of not losing functionality. The time difference has also caused some issues on pressing issues -and updates are not tested on all platforms and to the extent that I feel they should be.

Vorteile

All the information I need regarding the running of my store is right here

Nachteile

Set up takes hours so many things needed to get it going

Vorteile

I like the cloud part the best. I can do ordering when I am away from the store. I am a single owner/user of the system and I was in need of a new POS system due to my previous system was no longer going to be available and I searched out a lot of new POS and I found Korona to be very similar to my previous system. I just had to learn new verbage to understand what I wanted to do. My previous system it was hard to get ahold of anyone to help with any questions and the support staff at Korona has been outstanding! Any question they know what I need and it doesn't matter who I talk to. They all know what I need and explain it or fix my issue in no time. It was the best decision I ever made!

Nachteile

The hardest part for me is the reports. I know what I want to do but I have a hard time remembering where to get the reports because where I think they should be, they are in a different spot. there are a few things that are confusing but I just figure it out or call support.

Vorteile

I love how easy it is to trouble shoot problems. Dealing with inventory the last thing I wanna deal with is incorrect stocks or reporting. The Customer Support team always answers even my hardest questions, and when the issue is to big or complicated for me to handle they will take care if it for me. That peace of mind is so important and beneficial!

Nachteile

The POS System is great! Occasionally I run into issue on the back end where a bar-code I'm adding gets replaced by an older one from the same product. It isn't a huge issue and I'm sure its a bug they will fix but sometimes it slows the process down.

Vorteile

I have been learning KORONA as my company is planning to move to this POS system. KORONA as first does not seem like a matching POS system for my wholesale company. However, the more I learn to use it, and with the help of awesome customer support, the more I believe this POS system could be a very good fit to many type of business out there. So I love the most about this software is the 24/7 customer service and reporting function that are very easy to use.

Nachteile

What I don't like is not too big of an issue. It was just the terminology that KORONA used that are not too popular compare to other POS system out there. If KORONA consider to add a function where we can customize the terminology across this system, KORONA will be on fire!!

Vorteile

Great value for the money, the support team is great and easy to work with. The overall layout of the software can be customized to benefit different business. We would recommend korona.

Nachteile

Gift card ability and ability to put returns on gift cards

Vorteile

Support is outstanding. They keep adding features. It is easy to use. The back office has a lot of tools to help understand the business and customizing the UI is fairly simple.

Nachteile

Rental inventory management is immature. Forces me to deal with 2 platforms which is unfortunate. Some of the queries are a bit weak in my opinion. I sometimes want to do AND operations to find products and it will do OR instead. Not as useful as it could be.

Vorteile

Not connected to a processor company. So I won't need to integrate into another POS system ever again. While taking advantage of any new processing company that can offer a better rate.
I get a real person to talk to in less than a minute every time I call with a question.
No Contract, month to month. Can't lose to try.

Nachteile

It does so much that there is a little learning curve if this is your first professional business software. No issues learning though.

Vorteile

Easy to use, detailed software, laid out very nicely for great appearance

Nachteile

Needs a few minor adjustments and some info added

Vorteile

Super quick credit card transaction
Cloud based system,
Simple and solid hardware
Easy to install
Best customer service

Nachteile

Reports can be more clear
Margin % is not available at all time. It only shows up during price change and it goes away.
I hope Developers are little quicker on implementing changes.

Vorteile

The inventory tracking, ease of adding products, being able to track how fast things sell, which hours are busiest.

Nachteile

It's changed how the shelf labels appear when they are printed, now the only choices are to have the price large enough to read or the product name big enough to read. It used to be both.

Vorteile

The ease of use when using the system. The tabs help make the back office easier to navigate. It is ideal for the small business owner

Nachteile

Sometimes I wish the updates would come faster. They do a great job of updating to fix issues when they do arise

Vorteile

Very easy to set up and apply to our needs

Nachteile

Had to make a few changes, but was easy.

Vorteile

Really user friendly, and super fast transactions

Nachteile

My boss hasn't set up the stores as different locations so we can't see the sales by location, only as a whole.

Vorteile

Very happy the software is internet bases, no more hard wire networking problems.

Nachteile

Entering invoices its little on the slow side, took a while to get the hang of it.