Bitrix24 Erfahrungen

Vorteile

Bitrix24 ist eine All-in-One-Plattform für Unternehmensmanagement, die verschiedene Funktionen wie Projektmanagement, CRM, Kommunikation und Zusammenarbeit, Zeit- und Aufgabenverwaltung, Dokumentenmanagement und mehr bietet. Einige Vorteile von Bitrix24 sind:Integrierte Funktionen: Bitrix24 bietet eine breite Palette an Funktionen, die für Unternehmen nützlich sein können, die in einer einzigen Plattform zusammengefasst sind, anstatt mehrere Werkzeuge zu verwenden.Kosteneffizienz: Bitrix24 bietet eine kostenlose Version, die für kleine Unternehmen geeignet sein kann, sowie kostengünstige Tarife für größere Unternehmen.Zusammenarbeit: Bitrix24 bietet Funktionen wie gemeinsame Aufgabenlisten, Chat, Videokonferenzen und Dokumentenfreigabe, die es Teams ermöglichen, effektiv zusammenzuarbeiten.Mobilität: Bitrix24 bietet mobile Anwendungen für iOS und Android, die es Benutzern ermöglichen, von überall auf die Plattform zuzugreifen und zusammenzuarbeiten.Anpassbarkeit: Bitrix24 ermöglicht es, die Plattform an die Bedürfnisse des Unternehmens anzupassen, indem verschiedene Werkzeuge und Funktionen hinzugefügt oder entfernt werden können.

Nachteile

Man braucht wegen des Funktionsumfanges ziemlich viel Zeit, um sich einzuarbeiten und die Zusammenhänge zwischen den Modulen zu verstehen.

Vorteile

Am besten fand ich die direkte und schnelle Möglichkeit, mit dem Team in Kontakt zu kommen. Über die Chatfunktion und einen Überblick auf der rechten Seite kann man seine Kollegen schnell finden und anschreiben, telefonieren oder mit ihnen einen Videocall durchführen. So sind dringende Sachen schnell geklärt. Fast wie im Büro vor Ort. Als virtuelle Variante definitiv zu empfehlen. Was mir noch gut gefallen hat, war die Erstellung der Aufgaben. Es ging nichts mehr unter. Die Aufgaben kann man sogar in Teilaufgaben einteilen. Das ist ein großer Vorteil bei der Zielerreichung.

Nachteile

Per App kann man sich auch Sprachnachrichten schicken. Leider nicht über die PC-Version. Das fehlt definitiv, wenn man weder telefonieren noch tippen möchte. Ich wünsche mir zudem eine Möglichkeit, für Kollegen einen Abwesenheitstext sichtbar unter meinem Bild anzuzeigen oder eine Pushnachricht. Es kam häufig vor, dass ich als beschäftigt oder abwesend angezeigt wurde, es aber niemand wahrgenommen hat. Diese Funktion würde ich mir etwas präsenter wünschen.

Vorteile

Übersichtliche Darstellung und einfache Handhabung mit veilen Möglichkeiten zur Team Steuerung.

Nachteile

Im Feed einige kleine Bugs bei der Erstellung von Feeds per Copy and Paste.

Vorteile

Das einfache Zeiterfassen und Task Management.

Nachteile

Nach Zeitumstellung die verschobenen Zeiteinträge.

Vorteile

Zugriff für mehrere Nutzer ist relativ einfach und gut zu handeln.

Nachteile

Zeitliche Anordnung verschiedener Aufgaben ist relativ unübersichtlich und schwer zu überblicken.

Vorteile

Bitrix24 has almost everything that a "Customer Relationship Management" needs and it is very easy to implement this platform to work flawlessly with our current system. It has a very good tool for contact management that we use to manage our employees profile, customer ticket and contact details.

Nachteile

There are some report details that are left out in the report generated that are very important for us to have a clearer analytics and insight. They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.

Vorteile

Bitrix24 has proven to be a valuable asset for our HR team. It offers a wide range of features that streamline HR processes and make them more efficient. The user interface is intuitive and easy to navigate, which has greatly improved our productivity.

Nachteile

There have been instances where the customizability options were limited, but this is a minor issue compared to the overall benefits the platform provides.

Vorteile

Bitrix24 is very much streamlined compared to similar tools. And it is a great starting point for new companies.

Nachteile

The look & usage doesn't feel premium, it feels more like a tool just out of the garage.

Vorteile

- Easy to use CRM for any needs- Audio Calls and Chats- Very easy to collaborate with shared tasks, files - Live feeds of events, you will be fully aware of all events in your company- In-depth marketing ananyltics with tracking sources of your leads

Nachteile

- It's not easy to integrate with HTML static websites, you will require development. The easiest way to add leads is to use webhooks- There is a lack of customization in reports, you can't create fully custom reports

Vorteile

the application is very light, does not crash and has no bugs. like Teams, which is too heavy and takes up too much memory

Nachteile

there is nothing I don't like about Bitrix24 it suits me in every way

Vorteile

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Nachteile

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

In Betracht gezogene Alternativen

Zoho CRM, Salesforce Sales Cloud und HubSpot CRM

Warum Bitrix24 gewählt wurde

Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Zuvor genutzte Software

SugarCRM

Gründe für den Wechsel zu Bitrix24

Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr

Vorteile

It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.

Nachteile

Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.

In Betracht gezogene Alternativen

Insightly

Warum Bitrix24 gewählt wurde

The Zoho CRM was too fragmented and functions spread between too many sub-applications

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu Bitrix24

More features, availability of addons to expand functionality and better pricing

Vorteile

Bitrix24 is a one-stop-shop for all your business needs! It offers 35+ cross-integrated tools, making it an extremely convenient and cost-effective solution for small to large businesses. The CRM system is top-notch and easy to use, and the integration with other tools like tasks, Gantt chart, an and file storage makes it easy to manage everything from one platform.

Nachteile

The platform can feel a bit overwhelming and cluttered at times, with so many features to navigate. The user interface could be improved to make it more user-friendly.

Vorteile

If your business is not that big or complicated, the free version will be enough. Easily integrate with other systems to automate marketing campaigns. Simplified functionality is a great way to publish information and communicate with all or a subset of users. You can include segments based on groups. Finding information on past records organized by company or contact can be helpful. The product is powerful and I think it is an excellent choice for projects that require a lot of communication, collaboration, content sharing and more. Projects that are more sales management/CRM oriented may not be fully supported, depending on each process and its integration needs with other databases or systems.

Nachteile

The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors. We tried using this feature for a while, but it didn't fit our needs. Permissions have limited functionality. We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is not possible. Sometimes the user interface of some parts of the system is too complex. It would be great if there was an opportunity to simplify some of this.

Vorteile

Not a lot of things that I liked about it. They had a lot of features that would have been very useful if it was packaged in a better way.

Nachteile

The design was unsettling. There were too many things happening on the screen and it was difficult to know how to customize the project to your liking. Onboarding experience was bad as well and it was hard to get teams to commit to a software that looked and felt uncomfortable to work with.

Vorteile

A lot of features, a lot of integrations

Nachteile

First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn`t good. And the last one is that you should always charge the money: for example, it`s hard to find a useful free add-ons.

Vorteile

User Interface.
Easy navigation
Less Learning Curve

Nachteile

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

In Betracht gezogene Alternativen

HubSpot Marketing Hub und Keap

Warum Bitrix24 gewählt wurde

Just a better interface, but zoho support makes it all worth to be using zoho.

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu Bitrix24

Just better user interface

Vorteile

Bitrix24 is chock full of features. It offers just about every feature I could ask for. And within those features there is a ton of functionality that makes it a really flexible project management system that is able to handle one's needs fully.

Nachteile

The interface is really cluttered. The reason for this is mainly because the software is so full of features – those features have to be placed somewhere. For some users it's probably totally fine, but for my use case it didn't work since the needs of my team are quite simple. We just didn't need all those features. So you could say... just don't use the features. And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them. It takes them too long to find things and they don't really want to use it. I also received complaints from a user who didn't like the timer clock staring at them the whole time they were using the tool. It puts too much emphasis on being productive and feels like it's too much.

Vorteile

Recurring tasks and processes can be automated. Collaboration has increased in our workplace, which has improved our workflow and productivity.It is compatible with a variety of business management services.

Nachteile

the network drive sometimes does not connect even with reasonable internet strength.

Vorteile

1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support

Nachteile

- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.

Vorteile

It s is a good CRM option, the price is based on plans which include a number of users and functions (but others may charge per users and pers functions) for less than 5 persons can be pricy, for 100 users is very very affordable, also a free staring option. It is big enough to have a lot of forums and supportThe support is accessible but limited Yt has a lot of functions, a lot you won´t worry about missing a function on scalability.

Nachteile

-They may change the prices and plans at any time (and it goes up) it happened to me twice all ready, an email saying our prices will increase in one month, and nothing to do. about 20% each time.-Support may be very limited, it may end by saying please contact a local partner for that.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Salesforce Marketing Cloud und Dynamics 365

Gründe für den Wechsel zu Bitrix24

price, functions, and scalability.

Vorteile

This software has excellent customization features, such as graphics, that help provide accounting information to all customers, I also like the user interface and custom background options and especially the video theme, with this tool I keep the community more linked through sequences of activities, group conversations between departments and other commercial networks, calendars and work groups, in addition to all this, Bitrix24 is an excellent tool for managing projects and sales, as they provide communication between all active members in the Company projects, therefore, allow each member to be aware of what is happening.

Nachteile

I think that the only negative aspect I have found for this software is its technical support, it takes a long time to respond, and when they do they are not clear in their answers, the times they need your help they have not been able to solve my problem.

Vorteile

We like working with this program very much, it gives us great opportunities, we are able to arrange the sequence of fields in the program as we see fit.
We service and fill in a lot of calls daily
All information on supply and demand in the program.
Customer questions are multifaceted and the program allows you to create fields for all questions.
The best result is the sale, when we sell our product and fill in the relevant fields, the completed information is sent to the relevant department և the rest of the work is organized there.
We are very satisfied with this program, before buying the program we were thinking a lot about buying it or not, we have not used this program in any of our other companies before, we are very satisfied with it, it is very good for our industry.
The customer base is fully maintained and we can work with them in the future, make other offers, even in the form of letters. It contains a whole system not only for the call information center but also for the marketing work.

Nachteile

There is no part of the program that you do not like.

Vorteile

We are in need of good project management software, and Bitrix24 is the best solution for our company as it can be use to managing project across department and all the department can have their own group that can be separated from each other. Bitrix24 also has a common place for communication that everyone on the company can interact with each other.

Nachteile

Asana should start reconsidering to revamp the dashboard interface, it is to cluttered with all the feature and tools. I thing it will good if the tools for other than for project management should be moved from the main dashboard for easy organization of the software.

Vorteile

1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.

Nachteile

1. Not as "snappy" fast as Asana and other super streamlined AJAX apps. Page loads and menus are heavier sometimes in functionality, but at a sacrifice of speed. It isn't terrible, but compared to the instant loading of other competitors, it is noticeable. 2. More work needs to be put in on the tutorials, FAQ's and general knowledge base. The system itself is actually more mature than the documentation describing how to use it. You will spend a bit of time learning how to find your way around. Hopefully they'll flesh this out as time goes on. 3. The user interface isn't as "slick" compared to some other options. To me, it just seems a bit busy. There are lots of powerful features within Bitrix, but things need a bit of cleaning up and "gloss" to make it really beautiful.