Ringover Erfahrungen

Vorteile

The integrations, the click to call feature, power dialer and the customer service

Nachteile

The fact that some calls to specific countries get dropped off after a very specific period. Example: 3 mins

After a dropped call, you continue to hear the other person’s recorded voice in loop.

Vorteile

I like that you can use everywhere, a computer on phone and be assigned different location of numbers. This is very useful when you have clients in some location but you are not physically there.

Nachteile

That sometimes, even if the app is open, I am not receiving the notification so I lose the calls.

Vorteile

make a call, transfert it is easy. Setting up a standard with it's own options is very usefull and the mot important thing is that you can manage a calendar for every operator.

Nachteile

There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Ringover

Vorteile

The interface is amazing. I want to note that the possibility to get voice message is the best as the same feature was not possible for skype

Nachteile

the packages, it is somehow limited. I see it as a new player and I think it should offer the packages that TUrkey and countries like it should be included in the same package with Europe

Vorteile

Ringover is a software that provides a wide range of communication tools such as voice and video calls, messaging, and team collaboration, all in one place. It has an intuitive and user-friendly interface that is easy to set up without the need for any special hardware or software installations. The software utilizes VoIP technology to ensure high-quality voice and video calls, which reduces call dropouts, lags, and delays, resulting in clear and crisp audio and video quality. Additionally, Ringover integrates with various other business tools, such as Salesforce, HubSpot, and Slack, which makes it convenient for businesses to streamline their workflows and communication across multiple platforms. Ringover also offers flexible and cost-effective pricing plans suitable for businesses of different sizes.

Nachteile

There are some typical complaints from users of Ringover that relate to sporadic disruptions and issues with the call quality, which may have an impact on the overall communication experience. Additionally, a few users have reported occasional technical glitches or challenges with integrating the software. However, it is important to note that these issues are not very common, and the Ringover customer support team usually responds promptly to resolve them

Vorteile

We have been using Ringover more than 2 years. Call quality are very high and the services are all the time up. The admin panel UI is very friendly. Any layman can understand and use it. Services are always good and billing is very transparent. While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

Nachteile

There are no cons as such. If there is any issue, team will sort it out within mentioned TAT.

Vorteile

What I like most about this software is it offers my most needed communication tools and more in one app - messaging, video calls, and statistics.

Nachteile

What I least like about this software is sometimes when my husband and I call at the same time the reception becomes poor. I wonder if it’s just my internet or it’s the app.

Vorteile

The Ringover system has been very simple to set up, manage and use. The mobile app works seemlessly without having to configure all the settings like other VoIP providers. The app doesn't seem to drain the phone battery much either. The web interface is not just a administration portal but allows calling from within a web browser. Love it!

In addition, the service has the option to integrate with CRM include custom built systems through the API

Nachteile

I honestly can't think of any. We can always say the cost because we want to save money but the service is worth the money.

Vorteile

Phone quality is very good, almost is easy ti use

Nachteile

The solution is easy to use for any one, very interactif

Vorteile

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

Nachteile

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

Vorteile

Many things: easy to setup, the IVR, really easy to deploy inside my company.
And the "monitoring" is really interesting.
The redirection of the calls in function of the different rules is really interesting.

Nachteile

Sometimes we had some trouble with the communication, people didn't hear us well.
And the Chrome extension isn't working very well, sometimes we someone call me it doesn't ring but it works on the mobile app.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Ringover

Vorteile

They can provide phones in multiple countries, easy tool, does what it is suppose to do.

Nachteile

12 month commitment, very bad customer service. I expected a monthly plan like any other competitors, turns out they grab you and even if you tell them you thought it was monthly, they literally don't reply to you and only ask you to pay. Impressed by how bad they handled it.

My overall experience?
Shitty, there you go. The least you could have done was to understand my frustration and educate me on how you don't provide monthly plans, and everything is committed to 12 months. Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies. Won't be recommending it, hope I don't have to use this service again. For sure will go with a competitor next time.

Vorteile

Easy to use, very handy mobile app and chrome extension. Never experienced any issue getting through during calls.

Nachteile

Some parts of the UI are a bit clunky and appear not to have been localised, text in French appears here and there in the app and in emails. Also it would be great to have a filter to not to be notified of incoming calls for a particular line if you have more then one number, at the moment it is all or nothing.

Vorteile

- Easy to use
- Nice customer success
- Easy to setup

Nachteile

- No Power Dialer type feature integrated with the CRM at the time, we had to use a csv file
- Some countries were not available (to have a phone number from)

Vorteile

Customer support was excellent and they came to the rescue in the middle of the pandemic.

Nachteile

overall it was good at making calls. I didn't get to test many more features.

Vorteile

Looking for a simple, fast and efficient solution for my telemarketing missions.
This is what the Ringover solution offers me.
Several call numbers in 07 ...... and in regional numbers.
For now, the solution for me.
Thank you to Ringover for listening to me and providing a solution.
I recommend this option.

Nachteile

I have not encountered any negative points in using this software

Vorteile

Its ease of use, intuitive tool, not complicated at all

Nachteile

In general everything is perfect. Nothing to complain about

Vorteile

Relaiblity make my work easier and connects team

Nachteile

Nothing its great honestly no complaints

Vorteile

The ability to listen back to recorded calls is brilliant! If you miss any information or can't make notes quickly enough its a life saver!

Nachteile

There is occasionally a bit of a delay with the call that can lead to so misunderstanding/interruption.

Vorteile

Easy to use, and a very great customer service. CSR was great and very attentive. Also the APP is very nice to use.

Nachteile

Sometimes I have problems with the conexion. Only that.

Vorteile

Call logs are useful and well organised. Ability to monitor and record calls has proved invaluable.

Nachteile

So far.everything is working exactly as we need it to.

Vorteile

The software has made my transition into working life so smooth and easy! I use this day in and day out to make calls and can’t recommend it more!

Nachteile

I can’t fault the software and as of yet every thing is running smoothly!

Vorteile

Easy to use when Zendesk and Hubspot are integrated

Nachteile

Some minors features, there is no major cons

Vorteile

Great service, easy to use, mobile compatibility and reporting tools

Nachteile

The service should be all-inclusive across all countries rather than a select few landlines.

Vorteile

Integration with Pipedrive, call recording, missed call notification .

Nachteile

really nothing I can think about at the moment