gGastro Erfahrungen

Vorteile

The ease of use is most likable about this software. Growing up in the digital age i'm a quick learner when it comes to software and tech. I've witnessed many co-workers who considered themselves not so tech savvy learn this software quickly. Many functions tend to carry over into each task to the point that I've been placed in several different departments at work and I already know the system of gGastro well, no new learning needed. This is a great feature.

Nachteile

I don't think it's a con at all but it would be neat to add an instant messaging type feature. The tasking and messaging works well and gets the job done. However a common situation I face is the need for timely responses from co-workers. I believe a live messaging type feature would bring even more value to this already great software program.

Vorteile

The customer support has been outstanding. The team is always readily available to assist with any questions or issues that may arise. Their prompt and efficient responses have truly made a positive impact on my overall experience with the program.

Nachteile

What I don't like about this product is the handling of large documents that are uploaded into the patient's charts. I would like a feature that would enable some sort of PDF search function.

Vorteile

This is the most GI-specific EHR out there and it does a great job integrating the endoscopy workflow, scheduling, and outpatient workflow. Good document management, faxing integration, usually fast.

Nachteile

Stuck in internet explorer and activex from over a decade ago. Imagine using a cell phone that old. This is a cumbersome setup that requires use of Windows OS, unsafe browser settings, and it often stops working after Windows auto-updates. Patient portal and patient communications in general are dated, though does allow sharing of PDF versions of chart docs. Fax was nice but direct should work a lot better.

Can only renew or prescribe meds one at a time. Importing pharmacies and local providers is cumbersome.

Vorteile

Easy to learn and navigate . You can complete billing, scheduling, and messaging without having multiple systems!

Nachteile

Slow as molasses! I have used other EMRs and this is by far the slowest one ! I can’t even imagine how efficient I could be in patient service if this EMR worked at its full potential. You can not “flip” from screen to screen quickly or even type too fast!

Vorteile

I like that it is GI specific and is fairly customizable

Nachteile

Sometimes enhancement requests are slow to happen

Vorteile

The leadership is continually trying to improve the product. It is also the PREMIER GI-specific EHR. The integration of clinical information between the endoscopy suite and office is seamless IF gMed product is used for both. The integration between clinical and practice management is extremely helpful for a managing physician

Nachteile

Major general complaint:
It is still very cumbersome and impossible to efficiently work within an electronic healthcare record.

Significant specific complaint:
Clinical data recorded in either a tasking note or gPortal is not readily available to the clinician. Those separate and distinct sections have to be searched for clinical information. To avoid this problem, I often "dual document"

Vorteile

I appreciate the ease of having everything in one system.

Nachteile

I would enjoy having more mobile features.

Vorteile

Ability to upload pdf documents to patient portal, able to task multiple people at that same time for the same pt

Nachteile

lack of designated authority to allow medical assistant to order labs and imaging; inability to place electronic lab orders to Quest Diagnostics and Labcorp; only able to send 1 prescription at one time, not able to customize meds and physical exam preferences for each user; difficult on the eyes due to lack of contrast in colors

Vorteile

This program is great for endoscopy units if its the only software you are using. It is easy to use and learn. The customer support team is amazing.

Nachteile

It is not as customizable as advertised when first being sold the product. There are some areas for improvement. Areas you can not leave out and things you can't customize.

Vorteile

Tech support is very helpful in addressing issues on the fly.

Nachteile

It was a little difficult to learn just because it's very involved, maybe more than it needs to be.

Vorteile

Easy system to learn, well laid out, integrates with outside organizations, looks to the future

Nachteile

Very attentive, don't have any issues they aren't working on

Vorteile

Reporting features for financial info are great.

Nachteile

Reporting features for clinical aspects are weak.
Has trouble working with large volumes of data. (i.e. Year to date reports for 10 months or more always time out and won't complete running)

Vorteile

The product is intuitive, easy to use, and GI-specific.

Nachteile

Very attentive, don't have any issues they aren't working on.

Vorteile

The best part of this product is the fact that it is specialty specific.

Nachteile

The hardest part of the product is moving forward with electronic medical records. We switched over from paper to EHR and it was a challenge. Now that the transition is complete, we could never imagine going back.

Vorteile

I've gotten used to the product and its quirks. It is possible to modify it to one's preferences.

Nachteile

Requests for fixes are too slowly addressed. Many obvious flaws are ignored. Many unnecessary steps are for a simple process. The program is very slow at times.

Vorteile

The product is intuitive, easy to use, and GI-specific.

Nachteile

Ideas are not able to be all addressed at once. They are appropriately triaged; however, instant gratification is always wanted.