vcita Erfahrungen

Vorteile

+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students

Nachteile

- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.

Vorteile

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

Nachteile

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

Vorteile

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Nachteile

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

In Betracht gezogene Alternativen

Acuity Scheduling und Jobber

Vorteile

I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.

Nachteile

I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.

Vorteile

Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.

Nachteile

I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.

Vorteile

I love the people like [SENSITIVE CONTENT HIDDEN] who understand that I am archaic and need help implementing technology. I also love that I can follow the day's activities by just flipping on my computer. Vita allows me to do virtually everything I need to do with the exception of cleaning the office.

Nachteile

I really do not have any complaints with the system.

In Betracht gezogene Alternativen

Vagaro

Gründe für den Wechsel zu vcita

I felt that the vcita staff listened to me and did not try to shove a cookie cutter program down my throat.

Vorteile

Free Version, thats it

Nachteile

Poor Customer Service

Vorteile

I recently started using VCITA for my business, but unfortunately, I have not had the best experience with the platform. What I like least about VCITA is the lack of customization options. I found it difficult to tailor the scheduling system to my specific needs and the layout was not as flexible as I would have liked. Additionally, I was disappointed with the limited integrations available. I rely heavily on other tools and software for my business and found it inconvenient to have to log in and out of multiple platforms. Overall, while VCITA may work well for some businesses, it did not meet my needs as well as I had hoped

Nachteile

I have been using VCITA for my business, but unfortunately, I have not had the best experience with the platform. The lack of customization options and limited integrations available were the main issues for me. Overall, it did not meet my needs as well as I had hoped.

Vorteile

Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!

Nachteile

Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.

Vorteile

I really liked the marketing side of the software

Nachteile

No problems encountered with the software so far

Vorteile

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Nachteile

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Vorteile

Vcita has "grown" along with my dog walking/pet care business that I started 3 years ago. I use it everyday.
The facebook page for improvement suggestions has been a great way to listen to customer needs. I'm impressed by all of the positive changes so far

Nachteile

The accounting aspect. I wanted to clear out my data so I could start the calendar year with a zero balance and use it to track my earnings/ cash flow. I am not able to use vCita for this so I have to pay a book keeper to do it.
Cant archive old clients. I have about 70 customers over the last 3 years. I only have about 20 "active" at any one time so I'd like there to be a data file/storage for the in-actives that I can access/reactivate when they want my services. Not able to be able to color code my appointments so I use Google calendar.
Server shuts down or times out so when I'm on the road when that happens I have to rely on my backup google calendar to make sure I'm on time for appointments or don't miss one.

Vorteile

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

Nachteile

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Vorteile

I am a professional dog trainer who has designed websites for the last 20 years. None of the features on this platform work on my simple wordpress website. I got this with the dream of having clients, payments and scheduling flow smoothly.

Nachteile

Not one feature on this platform worked for scheduling clients, group classes, enrolling students, taking payments or event setting the calendar. Once an event is on the calendar, you cannot remove it. Group events all default to invitation only ( a somewhat weird and useless default) so, you have to get people to sign up before you invite them to join a class, rather than just having them enrol on their own. Unwieldy, but it might be workable.. However, clients are not allowed to enrol on the lovely vCita intake form. The form doesn't send. Lastly, the support is negligible. I have reached out three times, and instead of immediately helping with these issues, I have had to wait 2 weeks to get an appointment with a customer support rep. who bailed on the first appointment and didn't even bother to let me know she was cancelling. . In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off. Don't bother with this one.

Vorteile

RemindersText communication with clienta

Nachteile

I wish the payment system allowed for tips

Vorteile

The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.

Nachteile

I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.

Vorteile

I really like the calendar management features

Nachteile

Wish it had pipe line management feature

Vorteile

customers can create their own file when reaching out to us thru our website and request appointments

Nachteile

when using the app to share a Doc typing message really slow to show up on screen
Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )

Vorteile

I love that there is a vCita app where I can view my calendar whenever and wherever I am! The software recognizes past clients and lists new leads in a clean and organized fashion. The customer service team takes into account user "complaints" and suggestions and makes changes to keep making this software better over time. I like how easily it integrates with my website and how it creates links for me to share specific pages: either the scheduler or the contact form. If I didn't have articles to share, this could easily be my only website as a service provider.

Nachteile

I cannot think of anything I do not like because it meets all of my needs.

Vorteile

In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market

Nachteile

is so much expensive, unfortunately i can't afford that any longer.

In Betracht gezogene Alternativen

Calendly

Vorteile

Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url

Nachteile

A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined

Vorteile

it worked for the one event I used it for.

Nachteile

They are a foreign company will scrupulous business practices.

Vorteile

A good appointment booking system,
SMS reminders
and email reminders.
easy contact manager

Nachteile

Whitelabel is expensive
Limited gateway integration
Not willing to improve their product
not helpful team

Vorteile

My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting

Nachteile

I would like to build in automatic 15-minute breaks between calls

Vorteile

Appointments are put up in a very straightforward manner.  Ability to personalize the schedule page to make it look more professional and to differentiate the services available. The concept of a customer portal appeals to me. Clients can use the portal to make payments, book appointments, and send documents.

Nachteile

The billing/invoicing mechanism isn't as robust as some other systems. I'd like the program to send out monthly retainer billing in particular.