UpKeep Erfahrungen

Vorteile

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is.

Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Nachteile

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Vorteile

This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP.

Nachteile

The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work.

In Betracht gezogene Alternativen

IFS Cloud

Warum UpKeep gewählt wurde

We made the switch because we needed a robust application that were able to track our assets and work with our ERP.

Zuvor genutzte Software

IFS Cloud

Gründe für den Wechsel zu UpKeep

We have chosen UpKeep because in our analysis the cost / benefit ratio was the highest.

Vorteile

As senior research Advisor, upkeep has helped me to keep my research files in one central place by just uploading my documents to drive,its simple to search for files saved. I like the user interface and the request portal/ feature and its ability to be installed on smart phones.

Nachteile

For now i have no issue with the software, its working well for me and i just recommend it to other people to give it trial

Vorteile

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Nachteile

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Vorteile

UpKeep is a maintenance management software that offers many advantages for companies. Here are some of the highlights of UpKeep software:Friendly User Interface: UpKeep has an intuitive user interface that makes it easy to navigate and use all of the software's features. Users can easily access maintenance and equipment information, schedule jobs, track job status, and generate reports.Job Management: UpKeep helps manage maintenance jobs efficiently by assigning jobs to specific technicians, tracking job status, and sending notifications for job updates or changes.Asset Tracking: UpKeep allows users to track asset history, save credentials, track maintenance costs, and schedule preventive maintenance.Reporting Features: UpKeep has many reporting features that allow you to generate reports on maintenance status, costs, response times, and turnaround times. These reports can be useful for performance analysis, process optimization and decision making.Quality Customer Support: UpKeep offers excellent customer support, with a dedicated support team to help customers resolve technical issues, answer questions, and provide information on software features and updates.In summary, UpKeep is a complete and easy-to-use maintenance management software, which can help companies to effectively manage their maintenance, improve performance and optimize processes.

Nachteile

Although the UpKeep software has many advantages, here are some of the weak points that some users may encounter:Cost: The cost of UpKeep can be a barrier for some businesses, especially small businesses or start-ups. Subscription plans can be quite expensive, depending on the number of users and the features needed.Limited features in basic subscription plans: UpKeep's more advanced features are only available in more expensive subscription plans, which can be a drawback for businesses that need these features but don't can't afford the extra cost.Limited integration: Although UpKeep can be integrated with other systems, the integration can be limited, which can make it difficult for some companies to synchronize maintenance data with other systems.Learning curve: For some users, UpKeep can have a relatively long learning curve due to the variety of features and options available. This can make it difficult for users new to the platform to get to grips with all the features.Occasional bugs: Although rare, some users have reported occasional issues with app bugs or crashes, which can affect reliability and user experience.In conclusion, UpKeep is a good maintenance management software with many advantages, but high costs, limited features in basic subscription plans, limited integration, learning curve and occasional bugs can be drawbacks for some users.

Vorteile

Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required.

Nachteile

Of course everybody want best service with least price...

In Betracht gezogene Alternativen

WinTeam

Gründe für den Wechsel zu UpKeep

It is covering both soft and hard services criteria. Easy to use and understand. Better helpful fo all the team.

Vorteile

This product is very easy to use and train others on how to apply it.

Nachteile

I cant think of anything I would change.

Vorteile

with upkeep, you can store your data online and it comes as an application which can be used on a smartphone. i like the customer support team which are available 24/7

Nachteile

it takes a lot of uploading documents using upkeep software and it lack category feature were files can be sorted or stored per category

Vorteile

with upkeep am able to truck all hotel assets and their status in one location while in office,i like the assets and purchase order feature. The software is so easy to use

Nachteile

the software is doing well for me i have no dislike as of now

Vorteile

Upkeep allows someone to share work orders among teams members to help them accomplish tasks on time, the software is so user friendly, i like it

Nachteile

you cant use the application while running updates but updating it takes a lot of time, this needs to be improved

Vorteile

The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

Nachteile

There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.

In Betracht gezogene Alternativen

IBM Maximo Application Suite, eMaint CMMS und Fiix

Gründe für den Wechsel zu UpKeep

Low cost, low barrier to entry, and the ease of hitting the ground running (fast) is why we've gone with, and are going to continue with, UpKeep.

Vorteile

Data saved online; removes the need for a local server
Easy to use and understand
Comes as an App also that can be used on your phone

Nachteile

Plans are a little expensive
Starter plan should allow an administrator and at least one limited-technician or its useless
Slow process of getting all parts & assets added into the program.

In Betracht gezogene Alternativen

eMaint CMMS

Warum UpKeep gewählt wurde

Upkeep was by far more user friendly and is more easily adaptable to today's work environment regarding implementation and utilization of web-based technology.

Gründe für den Wechsel zu UpKeep

This product seemed to fit better with what we do on a daily basis.

Vorteile

I really enjoy this software because we keep every work order in one system. At Skylawn we were constantly loosing paperwork and falling behind on our duties. With this system it prevents loss and keeps our customers happy.

Nachteile

There isn't much that I dislike about this software. All I could really recommend is having more customization with all the different plans.

In Betracht gezogene Alternativen

MaintainX

Warum UpKeep gewählt wurde

We made the switch because we are wasting a lot of paper and it will make it easier to track all work orders from one device.

Gründe für den Wechsel zu UpKeep

UpKeep had more to offer. I really chose this product because of the inventory tracking.

Vorteile

The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.

Nachteile

The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.

Vorteile

The iPhone application is the best so I can easily update and or log in new work orders as I see them without having to use a web browser or a computer.

Nachteile

I wish the recurring events would not show up until they are due so i don't have to weed through them to see the current stuff. this is probably a view filter of some sort but I haven't figured that out yet.

In Betracht gezogene Alternativen

Fiix

Gründe für den Wechsel zu UpKeep

The iPhone application and price

Vorteile

The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people.
They also have excellent training videos which help end-user to get started with minimum learning curve.

Nachteile

The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium.

Vorteile

The BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program.

Nachteile

It does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program.

Vorteile

The software is very competitive when it comes to cost. We looked at many software options before deciding on UpKeep. For price and performance, it was the best value out there.

Nachteile

Developing an asset hierarchy/equipment tree can be cumbersome. When creating a hierarchy, I would like to be able to put my assets in an order that makes sense to me. It is difficult to do this with UpKeep unless you use some trick such as inserting a letter or character in front of the asset. Also, I don't like that a a just-completed PM triggers the immediate creation of the next PM in my backlog. That is, when a quarterly PM is completed, the next scheduled PM immediately appears in my backlog of work. Don't want this to appear until a week or two before, but this is not possible. So, have to work around that.

Vorteile

The app is easy to use. Mostly customizable. It has built in data analytics so you can find trends and root cause analysis to present your data almost daily. Depending on how well you set up fields you can be as accurate or focused as your like with your data. I would suggest this to any business large or small that needs to manage assets.

Nachteile

It can be a challenge on the users end to really iron out what they really need the app to specifically manage, but ultimately it's up to the user to decide what data they want to track. Some example tutorials would be nice showing examples like how a mechanic might use it to manage repair symptoms and repairs or how a business with expensive tools might keep track of safety and maintenance.

Vorteile

I like that the system can be updated when a service has been provided, when the service crew remembers to update the system.
Upkeep provides a suggested cost for the service that can be manipulated prior to invoicing.
upkeep allows photos and written info for the services completed that day.

Nachteile

The upkeep system can be updated when a service has been provided but only when the service crew remembers to update the system. It would be great to have an update reminder alarm for the service crew to enter their info of the services rendered prior to leaving the site, that day.
Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
Upkeep only allows a few photos to be entered in to the system.
Prior to leaving the work order entry port. there should be a question that alerts the user that specific info has not been entered. and is required i.e..... addresses, contact info, date and time the service crew is expected....

Vorteile

For my line of business this is simple effective and efficient. The support is second to none. We could not do without UpKeep.

Nachteile

Nothing. There was nothing we don't like about it.

In Betracht gezogene Alternativen

CAFM Explorer

Gründe für den Wechsel zu UpKeep

Simple and effective

Vorteile

From my desktop or smartphone, I'm able to communicate easily with my team to quickly address our facility issues. Employees who have an need can stop me in the hall, call me at my desk, or fill out their own request at their convenience. They can check on the status of their work order when they want. It has improved communication and response time, is a breeze to use, and is so cost efficient. We've been using UpKeep for 2 years, field about 40 work orders per month, and highly recommend it to everyone.

Nachteile

I really can't think of one thing, seriously. It meets all of our needs and when I have a feature request, the team adds it to their list for consideration.

Vorteile

It makes keeping up with work orders much more efficient, the tech can enter what he is doing as he does it. It is also a great help with costs and inventory. Plus, the record keeping part of all the maintenance that has been done on a vehicle, the parts used and the cost are very helpful. Being able to scan barcodes of inventory makes it easier to keep up when deliveries of parts arrive. Great tool!

Nachteile

It does require a little bit of a learning curve to find things on the computer app versus the ipad app.

Vorteile

Modern, mobile, feature rich, easy to use, non-profit discount, support, documentation, new features, request portal, scalable. After purchasing our first property we needed a CMMS that would grow with our organization. Upkeep is a modern mobile CMMS that provides deep functionality and scalability.

Nachteile

The business plus plan requires 5 users. I would love to use the advanced features of the business plus plan but as I'm the only user, it doesn't make financial sense for our small non-profit. One of the best things about upkeep compared to some other CMMS solutions is the pricing, particularly with the non-profit discount. However not having the option to use all of the features without paying for 5 users means I'm evaluating other options already.

Vorteile

Easy to use. Apparently I have to put a minimum of 40 words in but I do not have anything else to say.

Nachteile

It is glitching often. You cannot search by description. Child assets do not get counted under the parent assets in analytics (what is the point of the structure then?). Constant updates making the software not work properly. It is very slow. Can't customise enough.