Houzz Pro Erfahrungen

Vorteile

Multiple functions CRM applications look and feel

Nachteile

For Canadians the product does not carry all the functionality and is still a little clunky

In Betracht gezogene Alternativen

QuickBooks Desktop

Gründe für den Wechsel zu Houzz Pro

It connnects with hoemowners at another level

Vorteile

I like how intuitive it is and how inclusive. The service as a whole could take me from concept to completion with each design project.

Nachteile

I've only been in in for the month, so I'm learning as I go, but so far there has been a lot of help to understand the details and services. Responses are fast.

Vorteile

The sales pitch. They made it sound like the leads would start flowing in! More like my money flowed into their account and they took a vacation!

Nachteile

Horrible customer service. Lock you into a contract then don't provide any leads.

In Betracht gezogene Alternativen

Yelp Guest Manager

Gründe für den Wechsel zu Houzz Pro

Salesman assured me the flat rate was a much better option, that the leads would come in and not to worry.

Vorteile

I like the ease of set-up, the multiple available features, the availability of help and feedback from Houzz associates. For a company our size (2-5 employees) it is an affordable alternative to other project management software that is usually exorbitantly expensive.

Nachteile

Some of the features are still a little wonky, but the company is still actively trying to improve the product so it's not a huge problem.

In Betracht gezogene Alternativen

Contractor Foreman

Warum Houzz Pro gewählt wurde

UDA is super expensive and we didn't use all the features for the price. Houzz has more applicable features for our company and we've worked with Houzz in the past so we already had a basis of trust.

Gründe für den Wechsel zu Houzz Pro

Again, Houzz has more applicable features for our company and we've worked with Houzz in the past so we already had a basis of trust.

Vorteile

I was an original Ivy user years ago, and recently came back to Houzz Pro after trying many other interior design software programs that were good, but not great. The 3D room scanner and floor plan generator was what drew me back - it's been such a useful tool! While I don't use Houzz for lead generation or client communication, I do send my clients their portal links to view their project details (selections, moodboards, etc.) live, which has been a great feature.

Nachteile

The 3D room scanner has glitches; I've noticed that in very large spaces (ie. an open living/dining room in a large A-frame house with 25' h ceilings) the scan was so inaccurate that it was useless. It's also not able to scan new construction (ie. framed-in walls with no drywall).

Vorteile

Houzz Pro makes designing for my clients super simple! I especially love the room scanning tool to build my floorpans!

Nachteile

I don't like how the set up suggestions stay up on your profile. I wish those were hide-able. It is also pricey to add a second user, however unavoidable.

Vorteile

This is an easy to use and intuitive application that has helped to streamline and concentrate tasks in my business.

Nachteile

I have found some modules to be oversimplified.

Vorteile

Nothing! I could not be more dissatisfied with Houzz Pro. Their "Client Success Managers" do nothing, and certainly have no interest in your success. We were trapped into a second year of subscription. We have received literally no leads from their service other than what appears to be bogus ones from which no one ever replied. They will take your hard earned money and offer no relief at all. I would urge all business owners to avoid using Houzz Pro under any circumstances. They just want to take your money and could not care any less about the value you get, or more likely, don't get. Please do not make the same mistake we did.

Nachteile

They tell you that you will get leads, but you won't. They deliver absolutely no value. A complete waste of money!

Vorteile

The proposal application. It makes creating proposals for clients really easy.

Nachteile

This pricing. It seems a bit pricey, but I guess its worth it.

Vorteile

I like the ease of use with houzz pro, I am on day 1 of getting this software and so far I have taught myself quite a bit.

Nachteile

I am coming from pen and paper to a software, so I dont have any negative things to say, I am happy with their customer service employees and thrilled with the ease of use.

In Betracht gezogene Alternativen

Procore, LEAP, Oracle Database, Contractor Foreman und monday.com

Gründe für den Wechsel zu Houzz Pro

I called probably 10-15 companies before chosing Houzz and honestly, Houzz just had EVERYTHING we needed at the right price.

Vorteile

We love the room boards and file storage.

Nachteile

There is a LONG way to go to get the Selections Reports we need without doctoring the documents we export from HP. Also... the online payment options are confusing and have caused us to look foolish as it is not easy to navigate for our clients.

In Betracht gezogene Alternativen

Insightly

Warum Houzz Pro gewählt wurde

Houzz Pro was MUCH easier to use and Interior Design Focused.

Zuvor genutzte Software

Insightly

Gründe für den Wechsel zu Houzz Pro

Getting into the systems and trying them!

Vorteile

Houzz Pro is a great place for designers to run their entire business from. We love that we can track everything for each project, invoices, time & expenses, client projects, and more.

Nachteile

I wish there was a contact management system for prospects.

Vorteile

Houzz Pro Review has helped me streamline my small business, making proposals and invoicing simple.

Nachteile

Not a lot of help in the beginning. I asked for a walkthrough in setting up my account and was basically told to go look at training videos. I felt like they were all over me, hounding me when they thought I might use the software for website and marketing but when it turned out I only wanted the project management software the customer service fell off real quickly.

In Betracht gezogene Alternativen

monday.com

Warum Houzz Pro gewählt wurde

Hated the platform. Not user friendly. I didn't think the accounting was worth it.

Gründe für den Wechsel zu Houzz Pro

Other than studio designer, I looked at Monday again but I wasn't really all that impressed.

Vorteile

Everything I need is all conveniently located in this one App. From customer acquisition all the way to billing and even renderings.

Nachteile

Most of the problems I've found have been resolved. There was a point in time where the estimates were frustrating because of the constant saving. But I have not noticed that issue anymore.

Vorteile

Fantastic new layout!! I can see improvements have been made since I started with Houzz Pro.

Nachteile

The time keeping and invoicing needs to improve.

Vorteile

It has everything we need to successfully run our business.

Nachteile

There were some frustrating glitches happening when Houzz took over Ivy but they seem to be worked out for now.

In Betracht gezogene Alternativen

QuickBooks Online Advanced

Warum Houzz Pro gewählt wurde

We were looking for a product that was specific to our industry and this is it! It has everything you need to run an interior design business!

Zuvor genutzte Software

QuickBooks Online Advanced und Stripe

Vorteile

Love the ease of use - it's a very intuitive software on the whole. It has most everything we need from an proposal/invoicing/client database side. (We use it along with Basecamp, which is our project manager software). The reporting feature is nice, as well. Reasonably priced and wonderful customer support!

Nachteile

There are definitely some features that we feel are missing within this software. It would be nice to have a little more customization options when creating proposals/invoices with regards to adjusting line spacing, how large our company logo appears on the document, etc. You also cannot have an invoice with a negative amount (we don't have negative amounts too often, but every once in a while we need to refund a client and have a corresponding invoice that shows it). It'd also be nice to be able to make a templated proposal, so we can just use that to create a new one that already has a lot of the items in it that we use on most proposal - have to start from scratch every time creating a new invoice or proposal. We also bill in a cost + % format. It'd be nice to be able to ask for percentage amounts instead of just having dollar amount options for line items - for example, having the line item at the bottom be able to calculate a percentage of all the line items above it. But, all in all, these are smaller things and obviously not enough of a deterrent for us and we us Houzz Pro for our business and do enjoy it. Think it's a great software and is at a reasonable price.

Vorteile

Industry-specific features make it a great solution for interior designers. Wonderful personalized support from the Houzz Team, is always appreciated.

Nachteile

The virtual site-measure tool needs improvement - not sure if the technology is there yet, but as is it requires that the measure options are on the same level - easy with empty spaces, hard when there are furniture pieces in the way.
Can't wait for that tool to improve in the future!

In Betracht gezogene Alternativen

Microsoft Project und Domo

Gründe für den Wechsel zu Houzz Pro

Enjoyed Ivy, easy transition

Vorteile

I like that the program is easy to use. [sensitive content hidden], my sales rep has made all the difference and always convinces me to keep renewing the membership. She is very prompt to reply all of my questions.

Nachteile

I feel that most of the clients are not serious about their projects. It bothers me that I take the time to reply to their inquiry and they do not even acknowledge it. When I call sometimes, they act surprised. It would be great to ask the prospective client how serious or if they are just searching for ideas.I have met with several prospective clients, and I feel they just wanted my ideas and then hired a contractor to implement them.I would like a better program to draw and present to clients with a better selection of furnishings. The design program only has a limited selection of furnishings. It could be more user friendly.Calls:I do not pick-up unknown numbers, it would be ideal that if a Houzz Rep is calling because they have a match on the phone, that the id says Houzz says HOUZZ, so I know to pick it up.

Vorteile

I have being a user since I open my studio 4 years ago. Over the years I have being very surprised many times as they keep making the workflow more intuitive and keep adding features that make my work much more easier. I can definitely recommend it to anyone who is looking to improve their design management and client communication tools. I am sure once you use it you hardly would want to use anything else.

Nachteile

Houzz continues to improve constantly, so I have the good feeling they they will address some glitches that come here and there.
I am not super fan of their calendar appointment integration, I think there is a lot of room for improvement there, it isn't reliable, luckily I add my other booking links to my Houzz templates to overcome this.. and it works for me

In Betracht gezogene Alternativen

QuickBooks Enterprise

Vorteile

Learning and using the Leads and Projects features/functions has been a good way to track jobs as long as you have a dedicated person managing it. Some of the other tools like mood boards and 3D tools have not been tested out yet, but seem like they would add value working with clients in the future.

Nachteile

1. The fact that you can't print out leads details has been a challenge and should be made available. Taking a screen capture to then print out is added time.
2. When scheduling project tasks, I would also like to print out the detail and hours for each task entered. This would help with sending out monthly invoices on jobs and tracking employee tasks.
3. Many times a lead comes in and we respond, but then Houzz Pro sends out an email to us to ask if we've followed up?
4. I found out from our accountant that QBonline does not integrate with QBdesktop. So, while we like the Estimate, Invoices and Change Order tools provided by Houzz Pro, we still need to have our bookkeeper "re-enter" these once a month into QBdesktop to keep track of everything. So this adds some extra time too.

Vorteile

I've used EVERY big name software you can think of and although they were very detailed and very useful for the purpose they were designed for none of them were a simple and effective all-in-one tool.

That's where Houzz Pro steps in!

The Houzz Pro package consists of: a website that's set-up for you, initially, but super easy to modify yourself or by reaching out to your dedicated support staff, a very simple CAD design tool to help bring vision to any project quickly, a mood board, a take-off tool that appears to be a light version of PlanSwift, an estimation tool and CRM. I have used ALL of these tools individually in the past, utilizing different companies for each, so to have them in one simple package is great! The strength of Houzz Pro is in it's simplicity and focus. It is not super detailed in any one of the features so it's best utilized, at this point in it's infancy, to engage clients and help the construction professional get a project's vision presented quickly. In a nutshell, it is a GREAT consultative sales tool. The CAD and mood board features also allow us to share the vision with our team of subcontractors very early on in the process. All of the Pro tools work seamlessly with the Houzz web profile and you can't beat the pricing for all of these features, especially considering that Houzz pretty much owns the higher-end client base on the web.

Nachteile

If you keep in context what the tool (is) and what it (isn't) then, I don't think there are any cons.

Vorteile

I like having a visual image attached to each item going onto our invoices and proposals. They are easy to create, easy to apply payments and convert proposals to invoices.

Nachteile

Creating room boards so they are more like visual mood boards. We use a totally different software for this feature since this one isn't as user friendly. I dislike that you can't move items around within the proposals. If you forget something and you want to group it on a room with other things, you have to delete everything til you get where you want it to go and then add it all back in again.

Vorteile

I like the functionality and the features being all in once place. I like the sync to quickbooks, the project planning tool and the proposal and selections board tool. I love that I can show Client's how we are on or over the planned budget, and they can clearly see why. We can work collaboratively more effectively. The Client Dashboard is incredibly useful too.

Nachteile

It can be sluggish sometimes, and sometimes freezes for a bit which is frustrating when you are trying to work quickly. I would love more integrations as I don't expect the software to be brilliant at everything. It can be difficult for Client's to access their Dashboard without regularly sending them the link.

Vorteile

I was a longstanding customer with Ivy before Houzz and "the new experience."The transition was easy as well as the learning curb.The library, with the clipper and descriptions built in, has always been a great assist with multiple projects going. It's good for our inter-office to have invoices and purchase orders with pictures of the products on each document. Clients also appreciate the images on their invoices, especially if they are ongoing customers and sometimes don't remember what was ordered. Plus, the client dashboard is a good client relations tool.

Nachteile

As stated, I was a longtime customer of Ivy and loved every functionality it offered. Although the software transition from Ivy to Houzz merged very well, I have had some challenges with the new appearance and navigation through all the parts. We have been managing, and then Houzz presented the "new experience." All of our templates were changed. We have had to learn new ways of inputting products while setting up new templates for us and the new look. All of these changes have been time-consuming.