Nutzerbewertungen im Überblick
Über Alvaria Workforce
Alvaria Workforce (ehemals Aspect Workforce Management) ist eine leistungsstarke Kontaktcentersoftwarelösung, die Prognosen, Planung, Terminplanung, Mitarbeiterselfservice und Echtzeitmitarbeiterverfolgung bietet, um sicherzustell...
Mehr erfahrenAlle Bewertungen zu Alvaria Workforce Filter anwenden
Nutzerbewertungen zu Alvaria Workforce durchsuchen
Alle Bewertungen zu Alvaria Workforce Filter anwenden
- Branche: Krankenhausversorgung & Gesundheitswesen
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
It's a very solid product that is providing us great value and enhancing our business
Vorteile
It's automating and simplifying our daily/weekly/monthly processes. It allows everyone in our business to access data that is appropriate for them, from staff to managers to workforce to dept heads.
Nachteile
The configuration isn't intuitive and required us to get onsite support. Once we did that, it was awesome.
Antwort von Alvaria
Collin - thank you for taking the time to review Aspect Workforce Management and for the high marks! We are thrilled to hear that it's providing value for you, and that it's helping you to automate and simplfy your contact center processes. We also appreciate your feedback on configuration. We will forward your input on to our internal teams for review so that we can continue to improve our solutions. -The Aspect Team
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
The overall experience with the tool has been positive allowing us to support a virtual...
Configurable, robust, and integrated tool with Performance Management and Quality Management. Forecasting and real time management of agents.
Vorteile
The system if very configurable and you are able to run rules against the business specific needs by various teams or work groups. System is robust from the backend of the tool. The system is very stable and runs with out issue on the WFM product. Being configurable adds to the complexity of the system, so this inherently lowers the ease of use of the product as rules have various touch points.
Nachteile
The architecture is older, reporting capabilities need upgrading. The ability to support a multichannel environment and run the scheduling of agents around the specific real time rules is in need of work and capabilities. Would like to see additional roles available to allow access to different parts of the system instead of being held to 3 basic categories. Integrations and support of the various products are often supported by different groups and cross knowledge when needing support of the tools can be a challenge.
Antwort von Alvaria
Thanks Stefanie for the positive and constructive feedback. We look forward to continuing to work with your team to implement WFM multi-channel functionality and our newest versions of Performance and Quality Management capabilities. -The Aspect Team
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Aspect review
Aspect is horrible. We switched from on premise to hosted and then were told we needed to update our WFM but of course that came with a price. I would not recommend Aspect to anyone.
Vorteile
There is nothing positive to say. We have struggled with the system especially since we transitioned to hosted solution.
Nachteile
It does not give us everything we need. We have APM and have never been able to use it because the numbers have always been wrong.
Antwort von Alvaria
We are sorry that you have had such a bad experience with Aspect. We would like to make it right and have you talk to one of our product managers. I've provided my contact details so that I can connect you with the right folks at Aspect that can help get things back on track. Thank you for your honest feedback. We really appreciate it. -Shelley Hofman, Marketing Operations, Aspect Software, [email protected]
Die besten Alternativen zu Alvaria Workforce
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Overall Aspect WFM provides a great way to add value and helps us achieve many if not all our...
Vorteile
The thing I like most about the software is that you can pretty much do anything you want with data to find any root cause or reporting issues. Also I enjoy the user interface and that Aspect tries to find ways to make things easier for the user. Overall the company I work with is built off of having good data and that is what I value most from Aspect. Finally I find Aspect's customer (associate) obsession to be far in superior to many other WFM clients. They try to make things not only better for reporting but also on the end user of the product (customer associate representative). They find ways to improve visibility, use, and functionality to this part of the WFM users.
Nachteile
The thing I like least about the software is having the flexibility to make any adjustments onsite or having not strong enough support to support the company I work for. Although Aspect has a great interface I'd like to see them expand on their customer support and ways for users to learn. Although the forums and online trainings are helpful I'd like to see more ways for the users to gain more knowledge in the different tools and communication channels that Aspect has.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I'm a longtime user and find the system easy to understand and use the more time goes by.
Vorteile
I find most of the Workforce Management features intuitive and easy to navigate. I rely on the Help file to refresh my memory on certain definitions or functions, and most of the time it is very helpful and beneficial and gives clear explanations. There are a handful of areas that are lacking in clear definition, but they are not commonly used so it's not a huge issue. The onsite support and training from Aspect consultants is extremely helpful, as every consultant is easily able to understand our struggles and business practices.
Nachteile
Not directly about the software, but my company has experienced some customer service woes when issues or concerns are reported to Aspect, in terms of the speed of response and sense of urgency to resolve. Our concerns have been voiced loudly enough though that the concerns are being addressed and mitigated now, so I am optimistic about the future.
Antwort von Alvaria
Shannon - thank you for taking the time to review Aspect Workforce Management. We appreciate the detailed positive and constructive feedback and will make sure to forward it on to our internal teams so we can continue to improve how we serve customers. Thanks again! -The Aspect Team
- Branche: Einzelhandel
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Best Workforce System
Vorteile
I like the ease of use from the administrator to the end user.
Nachteile
We are on the cloud and there is a limit to get access to the tables.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I primarily use it to review forecast vs. actual and make staffing decisions such as opening...
functionality for the forecaster, planner, scheduler, operations and down to the call center employees
Vorteile
What I like about the software is that it is Customizable as departments change or organizational structure changes.
Nachteile
Seems like it could be simplified since it seems like it has an aged look and feel to it (core product).
Antwort von Alvaria
Joyce,
Thank you for reviewing Aspect Workforce Management and for the high marks! We are pleased to hear that the solution helps you to make informed staffing decisions and that you like the customization features. we also appreciate your constructive feedback. All of your input will be forwarded to our internal teams for review.
-The Aspect Team
- Branche: Immobilien
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Keep your workforce organized
Vorteile
The ability to set everything up from a scratch is great, you're able to set the FTEs at ease with its included calculator and have the team request what days they'll like to have off and so on.
One of the better tools is you're able to run a simulation of the schedules for certain amount of weeks without making it official and it'll help you understand everything better and show it to upper management.
Nachteile
Creating everything from a scratch can be confusing if you don't know what you're doing but at the end it's worth it.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Scheduling made easy
Like the software, and looking forward to use it at it’s full potential
Vorteile
Forecasting and real time views to control our staffing
Nachteile
Delay I’m accessing part of the processes When having over 15,000 profiles. Need more dynamic resources
Antwort von Alvaria
?Thank you for your feedback on Aspect Workforce Management and the high rating. The software should be able to handle more than 15,000 profiles without a delay. You can open a support ticket to have our team investigate this issue at https://aspect.force.com/CustomerCenter or call +1-800-999-4455.? -The Aspect Team
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Aspect IS the Best WFM Product
I have used the product for about 20+ years when it was TCS and it always had the best features and function for the IDP and time off tracking. Currently love the datacenter functions
Vorteile
I enjoy the IDP and the time off request tracking with hours
Nachteile
I wish there were easier ways to use the software in union environments.
- Branche: Verbraucherdienste
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
The Classic Phone Center Software
Great solution for forecasting and scheduling traditional inbound phone operations
Vorteile
Nice suite of tools for Forecasting and Scheduling for the contact center. Options to forecast long term and short. Precise intraday staffing looks. Scheduling tools to manage long range base position and request management.
Nachteile
Limited support for non-phone forecasting and staffing. Difficult to care for the scheduling needs in a global 'Gig' economy
Antwort von Alvaria
Travis, thank you for taking the time to review Aspect WFM. I have great news to share with you. We actually roiled our multi- channel/ non-voice scheduling and forecast in Aspect WFM as part of our 2016 release, and have been enhancing those features in every release. We are also adding brand new functionality to help manage the gig work in a more effective way. We look forward to your company upgrading to our most recently release so you can take advantage of these improvements. Thanks again for your review and your business! - Chrissy Cowell, Director, Workforce Optimization, Product Management
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
WFM has been a great product and have been a User for over 13 years now.
Product provides the support needed to staff multiple departments and multiple setups. It's a good database.
Vorteile
I like that WFM is used in majority of industries and can integrate with many and multiple ACDs. I especially appreciate the customer service received when I make calls for technical services.
Nachteile
When configuring segment codes and all the attached items, it seems a bit convoluted. It is easy to miss steps within the system and even RTA when creating a new segment code.
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We are so happy that WFM has been such a great product for you for over 13 years! We also appreciate your feedback on configuring segments and have forwarded your comments on to our internal teams so we can continually improve our solutions. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Branche: Versicherung
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great product and support. There are a few items that need enhancement
Increased efficiency, schedule flexibility, agent satisfaction (mobile app)
Vorteile
Ease of use for Core product. The flexibility to control access as well as being creative in routing sets.
Nachteile
Changes to WFO for regular users. Changes are positive however they are not user friendly for those that do not have a strong WFM background. Requires a lot of in depth training. Several features need to be enhanced to mirror the core product features - sorting, saving preferences (columns, employee selection, etc).
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We are thrilled to get the high marks, and appreciate the constructive feedback as well. We have forwarded your comments on to our internal teams so we can better serve you. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Branche: Einzelhandel
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Top of the Line Service, Product Features Set it Apart from All Others
Overall the best company I have dealt with when it comes to listening to the voice of the customer. Unlike Verint, Calabrio or IEX, they are more interested in you being successful and less about trying to sell you something.
Vorteile
Best WFM Software on the market. Beats other products hands down in forecasting, scheduling, reporting and employee engagement. Best support of any WFM platform I have seen. Truly engaged with the customers.
Nachteile
Aspect/Alvaria needs to be a better job and being pro-active in training and teaching it's users how to get the most from their products. They have made some improvement in this space recently but still have some hills to climb.
- Branche: Telekommunikation
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Daily use of forecasting and agent scheduling
easy daily function for scheduling agents and tracking real time metrics
Vorteile
Software is easy to use and is very easy to set new forecast and staffing groups. You can easily set up new applications to have a breakdown of many groups within eWFM.
Nachteile
Would like to have an easier way to import schedules when building new sites within eWFM. Would like an easier way to import applications to create new forecast and staffing groups.
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We are happy to hear that the software is easy to use, and appreciate your constructive feedback as well. You comments have been forwarded to our internal teams so we can continually improve how we are doing things here at Aspect. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Branche: Telekommunikation
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I love APM and look forward to upgrading
Our agents love it and review APM daily. Our supervisors rely on the metrics to manage their team and support their goals.
Vorteile
APM - quick metric views and ability to view different dimensions quickly. Also, like role based security allowing different users different viewing capability
Nachteile
APM - I am frustrated with the interface with workforce, specifically, the supervisor hierarchy does not have history.
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management and Aspect Performance Management. We are thrilled to hear that you and your agents love APM, and appreciate your constructive feedback as well. Your comments have been forwarded on to our our internal teams so that we can continually improve our products. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Many options to display forecasting and staffing info
Vorteile
I really enjoy that this softwar can automatically link with my services like my ACD. This enables me to be able to save time in my day to day management of my data. I also enjoy the ability to group the agents in the appropriate buckets.
Nachteile
There are several steps needed to setup one item in this software. You have to go to several places to get one thing configured.
Antwort von Alvaria
Chris - thank you for taking the time to review Aspect Workforce Management and for the high rating! We are pleased to hear that the solution is saving you time and helping you more easily manage your agents. We also appreciate the feedback on the steps required to configure the solution. We will forward your input on to our internal teams so we can continue to improve our solutions. -The Aspect Team
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Overall I think the product is great, just hard to be able to fully use and design for my use.
Vorteile
Tons of features. When I think to myself "this would be awesome of Aspect can do this" 7 out of 10 times it can.
Nachteile
That 3 out of 10 times that my needs aren't in the system are rough. A lot of times it is on the ease of use of features that the 3 out of 10 pops up. Also has been difficult to get information without having to pay for it.
Antwort von Alvaria
Justin - thank you for your review of Aspect Workforce Management. We are glad to hear that you think the product is great, and that it has a ton of features, and also appreciate the feedback that there are some features you wish the product had. Your input will be forwarded on to our internal teams for review and a product expert may likely reach out to you to follow up. Thanks again for taking the time to share your thoughts. -The Aspect Team
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Aspect underpins the main stay of our business, enabling efficiencies to be delivered
workforce effiecencies
Vorteile
Software is easy and intuitive to use, and delivers on its capabilities for scheduling, love the hosted option for my future strategy.
Nachteile
The inability to get planners to use something else from excel, it is a shame it is not yet available to be hosted in a true cloud platform - either azure or AWS
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management and the 4+ star rating! We are happy to hear that you find the product easy to use. As for cloud, your Account Manager will be able to give you insight into our WFO cloud offerings. We appreciate your feedback and we have forwarded your comments on to our internal teams so we can continually improve. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Daily use of RTA and Aspect to observe and manage the real time activity of our company...
Empower is easy for our agents to understand. The use of most features in Aspect are easy to explain and training new hires on the use is easy.
Vorteile
RTA, Empower and scheduling features are incredibly easy to use and manage. My job relies very heavily on these features.
Nachteile
The forecasting feature does not work well in our environment. I would like to see more available conditionally formatting to improve RTA view.
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We are thrilled that it's so easy for you to use and appreciate the high marks.
We also appreciate your constructive feedback, and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I use this product for forecasting volumes. The product has some great features
Vorteile
Auto run features to schedule reports
Forecasts accuracy is generally very good.
Ability to schedule reports and download them later is a great feature.
Ability to normalize for holidays is great
Nachteile
The slowness of the interface is a major problem. I face a lot of delays in the system
It would be great to have a database connection to national holidays across countries auto incorporated.
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams so we can continually improve. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Branche: Versicherung
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I have worked with Aspect from implementation to system management
We see an increase in schedule adherence and productivity.
Vorteile
Ease of use for end users, they have the ability to control their day. This frees up time for the management team as well as the WFM team (I originally ran TCS).
Nachteile
Need better ability to update IDP's and or system reports in real time. We are continually trying to improve our same day processes.
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We are happy that you find the solution easy to use and have seen an improvement in adherence and productivity. We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
It's taken some time to build expertise and fully operationalize the features of the software.
Has ultimately given us ability to model and forecast staffing more consistently and integrate with our real time views of performance at an agent and program level.
Vorteile
Integrates with our Unified IP platform from Aspect and provides single suite of products to review real time performance of call center agents as well as staffing needs.
Nachteile
Difficult to determine best capabilities to use for the various needs we have. Takes lots of experimenting and trial and error to find reports or other features that give WFA staff the views they need.
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We value having you as a customer and look forward to a lasting partnership. -The Aspect Team
- Branche: Einzelhandel
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
good system, however running into some slowness when saving segments
Vorteile
variety of functions, and applications, user friendly, another useful part is reporting, able to pull necessary information for better center performance
Nachteile
not easy to navigate, running into some challenges, on the tracking part, unable to save a segment within the same day frame, I believe in the past able to put all time within same day frame
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We are thrilled to hear that you would likely recommend the product! We also appreciate your constructive feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
- Branche: Einzelhandel
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I have worked with Aspect/TCS for 21 years and Love it, great updates/products
Employee empowerment
Vorteile
The versatility and ease of use of the product, the service that I receive from the help desk, employees are super friendly
Nachteile
Aspect Learning is not very user friendly/understand it's going to be revamped :-) The adherence view using aux codes and the nightly AP report aren't easily able to be mirrored for reporting aux code adherence in a nightly feed.
Antwort von Alvaria
Thank you for taking the time to review Aspect Workforce Management. We love hearing from our long-time fans like you! We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
