Moosend Erfahrungen

Vorteile

Being in the publishing industry, spot communication is paramount. After going through Mailchimp, Activecampaign, Sendgrid, AWS ses, we have finally decided to stay with Moosend mainly because there is no other tool that matches the combination of feature set & price point offered. Right from seamless onsite event tracking to journey building to amazing customer support (Located out of UK so GMT & IST have many overlapping working hours ). Further, the API rate limits are also set on a very high threshold so we have never faced any problems migrating any bulk size of data into and out of the system. Lastly, being able to add as many custom fields further eases our process of managing adhoc campaign send outs.

Nachteile

No cons as per say, we are in talks with them to add additional triggers for journey building which is very specific to our case at the moment. but this is also technically not a con as we can yet continue sending the campaigns using custom field value update trigger.

Vorteile

I recently experienced an error with a Zapier app and their customer service resolved the issue in under 12 hours. They even reached out to me telling me to retry. With larger companies, you often have to contact them for a status update.

Nachteile

They are frequently making updates to the functionality and UI/UX. It doesn't have the polish or simplicity that I liked with Mailchimp but it is getting better. Creating a message in their automation tool is different from their main campaign builder so it isn't as user friendly.

In Betracht gezogene Alternativen

ConvertKit und HubSpot Marketing Hub

Warum Moosend gewählt wurde

I have experience using Mailchimp, HubSpot, and SendFox for email marketing. I moved to Moosend from Mailchimp after they changed their pricing model making it too expensive for a non-frequent sender.

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Moosend

The monthly pricing for my list size was the most affordable. I also liked how they offered email automation.

Vorteile

Moosend is cheaper compared its core competition.

Nachteile

There is a reason for Moosend positioning itself as a cheaper alternative to other email marketing and automation providers. Frankly, it is not even a decent alternative. Moosend has limited analytics capabilities, has a terribly slow user interface and very limited features. But the worst of all - it appears that Moosend has reputation issues with anything related to Yahoo!, Aol and Verizon. No matter how good your own sender reputation is, how clean your lists are, or how good your content is, thousands of your customers might not receive your campaigns due to Moosend's IP issues. Also, you will probably need to contact to mail providers directly to get status updates. It is a small company so you would expect things to move faster. However the technical/customer support is not only extremely slow but also unresponsive to your essential inquiries.

Vorteile

It just works. I am not a fan of programs that are constantly buggy and this isn't the case. Issues I've had are resolved quickly. I get a real person in minutes not days or hours.

Nachteile

Sometimes specialty functions are available but they take them under consideration for future implementation.

In Betracht gezogene Alternativen

Mailchimp und AWeber

Zuvor genutzte Software

MailerLite

Vorteile

Ease of use, nice templates, and walks you through the needed steps, gives nice emails to arrive in their inbox. Also allows you to do landing pages for events and promos.

Nachteile

No real cons - could add a few modern templates for emails (although this is not a complaint as much as preference).

In Betracht gezogene Alternativen

MailerLite

Warum Moosend gewählt wurde

I picked up Moosend as a LIfetime deal and have never left.

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Moosend

I took a chance on Moosend and am glad I did. It's been well worth it.

Vorteile

When first looked at the software I knew instinctively that I wanted to use it. It is really easy to set up lists and to watch the stats so wee where campaigns are most helpful.
It has a clean UI and the bits of the site that carry the most functionality and light and fast and easy to navigate. Really well planned out. That is why I loved it at first sight.

Nachteile

It is not quite so straightforward possibly if you have never dealt with at least some more techy lingo around the use of emails and email servers, but the resources are there to help you learn and the technical assistance is rapid.

In Betracht gezogene Alternativen

Zoho Mail und Mailchimp

Gründe für den Wechsel zu Moosend

It is fast, light and well supported by a team of exceptional people.

Vorteile

They offer so much for an affordable cost and the subscriber amount they allow in the same price range is more than half of the other guys.

Nachteile

It is a but of a learning curve when you are used to using something like convert it. But once you learn it it is really easy to use. Plus their customer support is the best I have ever seen.

In Betracht gezogene Alternativen

ConvertKit

Warum Moosend gewählt wurde

I found moosend by searching for some recourses to add to a blog post then saw the features and the price! I was like "why not try it out'!

Zuvor genutzte Software

ConvertKit, MailerLite und Mailchimp

Gründe für den Wechsel zu Moosend

Budget.

Vorteile

I enjoy the simple, but powerful use of this software. It's design and user-friendly. I can set up campaigns, sales and landing pages with ease. I also LOVE the quick-to-respond customer service. They have always helped me.

Nachteile

There isn't anything I have found that is lacking yet!

In Betracht gezogene Alternativen

ConvertKit

Warum Moosend gewählt wurde

Mailchimp is awful. Downright evil.

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Moosend

I fell in love with the simplicity and look of the software. I am a solopreneur so I don't need a million bells and whistles. It felt that this was a perfect fit over the other ones.

Vorteile

Best part in Moosend has been really powerful Automation tools, which are included from free tier upwards. Different tiers and their pricing is also very competitive compared to other tools, which feels like it is scaling reasonably, instead of holding back important features for only high level tiers.

Nachteile

Some parts of Moosend has sub optimal documentation, which requires testing what feature is actually doing. Real time chat support helps a lot though, all questions have been addressed there swiftly, and documentation is improving.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, EmailOctopus, Sender, Brevo, SendPulse, Drip, Omnisend, Mailchimp, Mailjet und HubSpot CRM

Gründe für den Wechsel zu Moosend

After comparing around 20 different tools, and testing some of their free tiers, Moosend was giving most value in free tier, and their pricing was easily predictable. Pricing is reasonable, and suitable for small business also, when email marketing is only starting. No need to invest huge amount of money while learning what kind of automatic email marketing is working, and Moosend seems to be scaling with our operations seamlessly.

Vorteile

Ease of use
Quick campaigns with a lot of control
Free options for people starting and growing their business
Fantastic Customer Support (quick replies, good answers)

Nachteile

They listen to their customers and roll out changes and updates so anything which may not be currently available, may soon be rolled out.

Vorteile

Still learning, but the step by step flow and instructions make onboarding as easy as possible.

Nachteile

The functions of this software are completely walled off from each other. Rather than being able to navigate from billing/account to emailing to instructional videos, each requires a separate bookmark.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Moosend

I wanted to avoid the reputation of high-pressure sales

Vorteile

Moosend is an amazing tool with some very unique features. The tool is easy to use and the customer service is always on point with any question you might have. The AI-based automation and email templates are a breeze to use. My favourite thing about it is it helps you engage your customers after they leave your site. It’s AI help us send cart abandonment and product recommendation mail which are completely automated which is a big plus. These features make my work so much easier, knowing that my visitors can choose a product recommendation based on their interests and needs. This product recommendations have also helped us increase our sales by 10-15%. I would say it's safe to say Moosend is probably the best ecommerce email marketing tool out there!

Nachteile

I don’t have anything to complain about this tool!!!!

Vorteile

They are one of the best options for getting the most bang for your buck. Way better than mailchimp.

Nachteile

A few things here or there are glitchy and their reporting could be better, but they are constantly building things out so I have hope for the future.

Vorteile

I love that Moosend provides all the features I need for the amount of users we have for free AND doesn't include the logo in my emails. I also love the quirky personality of the brand in the emails they send us.

Nachteile

Landing pages is extra - but you can't have it all for free which is fine. They partner with other softwares and promote those integrations which is fine too.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Warum Moosend gewählt wurde

Moosend has more features for free.

Gründe für den Wechsel zu Moosend

Cost was cheaper

Vorteile

Great for newbies as well as experienced marketeers! Packed with great features (marketing automations, email editor, smooth and snappy UI! Highly recommended

Nachteile

In the past, they didn't use to have so many email templates but in the last months it has been addressed.

Vorteile

Saves me some operation costs with smart recipes (pre-set email automation). The campaign editor is also pretty intuitive and not over-whelming for custom automation creations. Another feature we like is the convenience of the landing page inclusion. Everything is handled by moosend automatically from page design to hosting. All we need to do is to send traffic.

Nachteile

Integrations with other popular Saas seem to be lacking but to be fair, they have webhooks and zapier.

Vorteile

It's much list others I've used, except the support is superior. Winner! I have come to learn that most tech that's offered out there is similar, and everything comes with glitches and a learning curve. But not every tool comes with customer service that is actually good. My experience with Moosend support has been positive every time. Thanks so much!!

Nachteile

I can't think of anything at the moment.

Vorteile

I'm technical but have failed to implement an email marketing system on my websites for many years. I've had several half-attempts and half-deployments.

With Moosend, in a single day, I was able to get it deployed to Wordpress, integrate it with Convertful (forms), setup a form for my newsletter, configured an exit-intent popup, setup an onboarding sequence of email for new newsletter subscribers, and a drip campaign.

On top of all that, pricing is excellent compared to the others I've seriously looked at.

Nachteile

More integrations needed. But they are super responsive and are actively listening to their customers. The CEO is great to work with. Super impressed with their engagement.

Vorteile

Ease of use and great customer service. Their backup service is fantastic

Nachteile

None. They have met all expectations. Great

In Betracht gezogene Alternativen

Brevo

Warum Moosend gewählt wurde

Poor support services

Gründe für den Wechsel zu Moosend

Their customer support was exceptional.

Vorteile

My favorite aspect of it is how it encourages client interaction after they leave your website. Cart abandonment and product referral emails are possible by automated AI.

Nachteile

Whatever you pay for, you get. I heard that some functions are missing, but in my opinion, it has everything that is needed.

Vorteile

Very easy software and for me that I'm not so pro digital. Also very helpful and creative the templates

Nachteile

No, to my view that I 'm using it for more than 3 years doesn't have any issues. It's good that they train us in the new features.

Vorteile

I like the customer service the best, they're always there, super helpful, and knowledgeable. The system itself works well, it's pretty simple and easy. They have you set up a clean list for better reach, which I really appreciate. Emails are easy to set up and send out, this is essentially what I use it for, my newsletters.

Nachteile

Automations are not as robust as I'd like, I'm used to Active Campaign, but then I pay a lot more for AC compared to Moosend. Some things need a workaround that other systems I've used have already in-built.

Vorteile

The software is great, yes. To the person who made it, excellent work. I love everything it is enabling me to do. But this review goes out to customer service for helping answer my nit-picky clarifying questions that were not clear or specific enough to find answered in the articles and tutorials.

Nachteile

Up until today it was the fact that I could not get any help to answer questions about what could be going on behind the scenes even though I was following all the provided directions to the best of my understanding. No phone number in sight, last representative reached out finally by email after 18 hours asking what was it they could help me with (as I read my embedded question from the chat box directly below their response.) It was not looking good for me to resolve these seemingly invisible issues... until [SENSITIVE CONTENT HIDDEN].

Vorteile

Really liked the product and the support until we were hacked. Blame was placed on the only admin/user rather than admitting they had a breach.

Nachteile

System was breached. Someone hacked our account and send out phishing emails. Support blamed our only user (me) for leaving my laptop open or providing the password to others even after I confirmed that neither was the case. They refused to take any responsibility and would not refund for the occurrence. We immediately cancelled and moved to a more secure product.

Vorteile

The thing I like the most about moosend is the ability to have as many lists as I needed and the automation feature.

Nachteile

I have ran into some technical problems, like adding a youtube video URL. It never worked for me.