Nutzerbewertungen im Überblick
Über Moosend
Moosend ist eine cloudbasierte Marketing-Automation-Software, die Unternehmen bei der Verwaltung von Abonnentenlisten, Kundensegmentierung, Produktempfehlungen, Zielseiten und Abonnementformularen unterstützt. Zu den wichtigsten...
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- Branche: Verlagswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Big features in small package
Vorteile
Being in the publishing industry, spot communication is paramount. After going through Mailchimp, Activecampaign, Sendgrid, AWS ses, we have finally decided to stay with Moosend mainly because there is no other tool that matches the combination of feature set & price point offered. Right from seamless onsite event tracking to journey building to amazing customer support (Located out of UK so GMT & IST have many overlapping working hours ). Further, the API rate limits are also set on a very high threshold so we have never faced any problems migrating any bulk size of data into and out of the system. Lastly, being able to add as many custom fields further eases our process of managing adhoc campaign send outs.
Nachteile
No cons as per say, we are in talks with them to add additional triggers for journey building which is very specific to our case at the moment. but this is also technically not a con as we can yet continue sending the campaigns using custom field value update trigger.
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
If you're looking for the best ESP, LOOK NO FURTHER.
I'm confident I will be using Moosend for the very long-term. Moosend offers everything I'm looking for and are eager to improve. Support is AMAZING, top notch, I've been blown away with the reporting features, the platform is super easy, intuitive and FUN to use,.. . I could keep going! I'm seriously happy with my experience.
There are these businesseses/software providers that make running my business a pain, difficult, stressful. I try to stay away from these or switch to something else ASAP when I come across them.
Then there are businesses/software providers like Moosend. That make my life easier, running my business more profitable, more fun and overall BETTER. I've been using Moosend for about a month and this is more than enough to know that I will be using them for a very, very long time and that they're the best ESP for my business. I could go on and on. If there are any negative reviews, ignore them. Just try them out for yourself, if you have an agency, switch one of your clients or something to test it out and you'll see for yourself.
Vorteile
- The free subaccount feature with basic whitelabel functionalities, all for free or included even in the most basic paid plan.
- The top notch, first class, friendly support team. Seriously, this is worth gold. I would never ever use another software in my business that doesn't offer great live chat support. This is a must. Whenever I have a question, I don't waste any time. I just ask and usually I have a response within 5-30 minutes. Sometimes straight away. Especially when a conversation is rolling.
- The report features. I was blown away when I realised how detailed the reporting is, even in the basic version. And then there's premium reporting available which I don't have yet... I can only imagine how fantastic that must be.
- Their willingness to implement new features and how they listen to user feedback!! This is a really important thing. I've never come across a service provider that is as eager to implement new features as Moosend. They have already scheduled tons of new updates and features. They even have a Trello board where customers can come in and upvote feature requests as well as post their own. Absolutely amazing.
- Their pricing. Super affordable, fair. From experience I can say that this type of pricing structure is superior to having to pay for sending x amount of emails per month. IF it's affordable at least. Not like some other, bigger providers. This is a really big and important plus.
- There's probably even more I'm forgetting right now!
Nachteile
Nothing, really. Except that the whitelabel functionality currently has some holes that need to be filled. I was assured though that they have lots of changes lined up in this regard. So I'm just patiently waiting for those to be implemented. If they nail the pricing structure on those plans as well, Moosend will be the PERFECT solution for both agencies as well as individuals.
Gründe für den Wechsel zu Moosend
- Better pricing - Better (and free!) white label functionalities - Much more attractive, easy to use interface - More features - Better reputation in regards to deliverability and support - Live chat (must for me) - ...- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
One of the worst e-mail marketing products that I have ever used
I have been managing marketing teams for more than 10 years and I can easily say that Moosend is one of the worst Saas companies that I have worked with.Probably the worst. Customer experience is poorly managed and the quality of customer communications is at best, frustrating.
Vorteile
Moosend is cheaper compared its core competition.
Nachteile
There is a reason for Moosend positioning itself as a cheaper alternative to other email marketing and automation providers. Frankly, it is not even a decent alternative. Moosend has limited analytics capabilities, has a terribly slow user interface and very limited features. But the worst of all - it appears that Moosend has reputation issues with anything related to Yahoo!, Aol and Verizon. No matter how good your own sender reputation is, how clean your lists are, or how good your content is, thousands of your customers might not receive your campaigns due to Moosend's IP issues. Also, you will probably need to contact to mail providers directly to get status updates. It is a small company so you would expect things to move faster. However the technical/customer support is not only extremely slow but also unresponsive to your essential inquiries.
Die besten Alternativen zu Moosend
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Excellent Email Marketing Solution for Small Businesses
Great value for the money.
Vorteile
Moosend is a prominent email automation tool for a great price. I like their easy-to-use user interface, attractive template library, and overall workflow. You'll love this tool if you're a small business owner or a mid-level email marketer. They have significantly improved since their initial launch, and I appreciate their effort and commitment to their users.
Nachteile
They have a 30-day trial, which is suitable for checking out their features. But no free plan, so if you're just getting started or have a very limited number of subscribers, you can use free alternatives.
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Moosend Customer Service is Excellent
Overall in terms of value, I highly recommend using it especially for people who have a larger list and don't send email frequently.
Vorteile
I recently experienced an error with a Zapier app and their customer service resolved the issue in under 12 hours. They even reached out to me telling me to retry. With larger companies, you often have to contact them for a status update.
Nachteile
They are frequently making updates to the functionality and UI/UX. It doesn't have the polish or simplicity that I liked with Mailchimp but it is getting better. Creating a message in their automation tool is different from their main campaign builder so it isn't as user friendly.
Warum Moosend gewählt wurde
I have experience using Mailchimp, HubSpot, and SendFox for email marketing. I moved to Moosend from Mailchimp after they changed their pricing model making it too expensive for a non-frequent sender.Zuvor genutzte Software
MailchimpGründe für den Wechsel zu Moosend
The monthly pricing for my list size was the most affordable. I also liked how they offered email automation.- Branche: Verteidigung & Raumfahrt
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
High fives!
I love the Academy and its resources and I see them both as a chance to learn and to drive potential revenues. The follow-up videos after signing up were excellent and crammed full of things that I needed to know.
Most recently I have had the need to make a particular enquiry relating to compliance matters and I found the assistance I received from [SENSITIVE CONTENT HIDDEN] was fast, helpful and very detailed. This benefited me by ensuring that I could answer client's questions quickly and plan for future compliance reviews armed with the right information.
Vorteile
When first looked at the software I knew instinctively that I wanted to use it. It is really easy to set up lists and to watch the stats so wee where campaigns are most helpful.
It has a clean UI and the bits of the site that carry the most functionality and light and fast and easy to navigate. Really well planned out. That is why I loved it at first sight.
Nachteile
It is not quite so straightforward possibly if you have never dealt with at least some more techy lingo around the use of emails and email servers, but the resources are there to help you learn and the technical assistance is rapid.
In Betracht gezogene Alternativen
MailchimpGründe für den Wechsel zu Moosend
It is fast, light and well supported by a team of exceptional people.- Branche: Landwirtschaft
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
New and impressed user.
So far so good. Working on switching over my automations as we speak.
Vorteile
They offer so much for an affordable cost and the subscriber amount they allow in the same price range is more than half of the other guys.
Nachteile
It is a but of a learning curve when you are used to using something like convert it. But once you learn it it is really easy to use. Plus their customer support is the best I have ever seen.
In Betracht gezogene Alternativen
ConvertKitWarum Moosend gewählt wurde
I found moosend by searching for some recourses to add to a blog post then saw the features and the price! I was like "why not try it out'!Gründe für den Wechsel zu Moosend
Budget.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
A hidden gem
Vorteile
I enjoy the simple, but powerful use of this software. It's design and user-friendly. I can set up campaigns, sales and landing pages with ease. I also LOVE the quick-to-respond customer service. They have always helped me.
Nachteile
There isn't anything I have found that is lacking yet!
In Betracht gezogene Alternativen
ConvertKitWarum Moosend gewählt wurde
Mailchimp is awful. Downright evil.Zuvor genutzte Software
MailchimpGründe für den Wechsel zu Moosend
I fell in love with the simplicity and look of the software. I am a solopreneur so I don't need a million bells and whistles. It felt that this was a perfect fit over the other ones.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Powertool for all Marketing needs
Moosend has been able to solve our email marketing needs. Powerful Automation tools allows us to leverage machine work, and really good tracking with custom tracking on websites helps us to identify where our sales pipeline chokes.
Vorteile
Best part in Moosend has been really powerful Automation tools, which are included from free tier upwards. Different tiers and their pricing is also very competitive compared to other tools, which feels like it is scaling reasonably, instead of holding back important features for only high level tiers.
Nachteile
Some parts of Moosend has sub optimal documentation, which requires testing what feature is actually doing. Real time chat support helps a lot though, all questions have been addressed there swiftly, and documentation is improving.
In Betracht gezogene Alternativen
HubSpot Marketing Hub, EmailOctopus, Sender, Sendinblue, SendPulse, Drip, Omnisend, Mailchimp, Mailjet und HubSpot CRMGründe für den Wechsel zu Moosend
After comparing around 20 different tools, and testing some of their free tiers, Moosend was giving most value in free tier, and their pricing was easily predictable. Pricing is reasonable, and suitable for small business also, when email marketing is only starting. No need to invest huge amount of money while learning what kind of automatic email marketing is working, and Moosend seems to be scaling with our operations seamlessly.- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Quick, efficient, effective
They have helped me organize my email marketing campaigns. They provide a lot of information and best practices. Very happy overall.
Vorteile
Ease of use
Quick campaigns with a lot of control
Free options for people starting and growing their business
Fantastic Customer Support (quick replies, good answers)
Nachteile
They listen to their customers and roll out changes and updates so anything which may not be currently available, may soon be rolled out.
- Branche: Pharmazeutika
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Totally recommended!
Excellent!
Vorteile
The best part of using Moosend for my business is that it offers the most complete feature mix and the best price. Totally free up to 1000 emails!
Nachteile
The fact that I needed to create a business email.
- Branche: Sport
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Intuitive
I needed something I could use that would let me fire out a newsletter from registration to send in 5 minutes. Moosend delivered.
Awe......some!
Vorteile
It's so simple to get through it. Very quick, never felt lost
Nachteile
The only thing that slowed me down was the elements builder. Maybe I missed something for templates - but when I say slowed me down, I'm only talking 5 seconds. It was simple
- Branche: Möbel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
most efficient email marketing tool with AI product recommendations to grow your ecommerce...
Vorteile
Moosend is an amazing tool with some very unique features. The tool is easy to use and the customer service is always on point with any question you might have. The AI-based automation and email templates are a breeze to use. My favourite thing about it is it helps you engage your customers after they leave your site. It’s AI help us send cart abandonment and product recommendation mail which are completely automated which is a big plus. These features make my work so much easier, knowing that my visitors can choose a product recommendation based on their interests and needs. This product recommendations have also helped us increase our sales by 10-15%. I would say it's safe to say Moosend is probably the best ecommerce email marketing tool out there!
Nachteile
I don’t have anything to complain about this tool!!!!
- Branche: Hochschulbildung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Awesome Service!
Vorteile
They are one of the best options for getting the most bang for your buck. Way better than mailchimp.
Nachteile
A few things here or there are glitchy and their reporting could be better, but they are constantly building things out so I have hope for the future.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great email marketing software
I did have trouble logging in and importing contacts once but once I figured it out, it has been a fantastic software to use and design with - the company provides helpful tips. Everything - all the features are provided. Great software.
Vorteile
I love that Moosend provides all the features I need for the amount of users we have for free AND doesn't include the logo in my emails. I also love the quirky personality of the brand in the emails they send us.
Nachteile
Landing pages is extra - but you can't have it all for free which is fine. They partner with other softwares and promote those integrations which is fine too.
In Betracht gezogene Alternativen
HubSpot Marketing HubWarum Moosend gewählt wurde
Moosend has more features for free.Gründe für den Wechsel zu Moosend
Cost was cheaper
- Branche: Bankwesen
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Love this product!
Can't recommend it enough!
Vorteile
Great for newbies as well as experienced marketeers! Packed with great features (marketing automations, email editor, smooth and snappy UI! Highly recommended
Nachteile
In the past, they didn't use to have so many email templates but in the last months it has been addressed.
- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Moosend provides a great mail marketing service
The new email editor is fantastic.
The speed and the quality of the service are great.
The support team is always responding very fast and always have a way to solve problems & questions.
Can handle a large number of mails.
Easy to use A/B testing with multiple A/B options.
Detailed reporting, very easy to read and have an understanding even with 1 view.
Vorteile
The new email editor is fantastic.
The speed and the quality of the service are great.
The support team is always responding very fast and always have a way to solve problems & questions.
Can handle a large number of mails.
Easy to use A/B testing with multiple A/B options.
Detailed reporting, very easy to read and have an understanding even with 1 view.
Nachteile
Absolutely nothing. The service is great.
Antwort von Moosend
Thank you so much for your review Alex. It's a pleasure working with you.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
The best Customer Service/Support we've ever received!
It's only been a week but loving it so far and the customer service is next level. Incredibly helpful and knowledgable team (especially Nicholas) which makes a world of difference.
Vorteile
Moosend is pretty straightforward and there are loads of templates to choose from.
Nachteile
A few minor things like customising certain fonts (colours) on landing pages/forms.
In Betracht gezogene Alternativen
Mailchimp- Branche: Professionelles Training & Coaching
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy To Use
Vorteile
I shopped around and selected Moosend over MailChimp, ConstantContact and SendinBlue because of their starting tier pricing. What I didn't expect was the ease of use. Their format is clean, user friendly and logical. I had set-up accounts with the other three and it got somewhat confusing pretty quickly. Moosend was easy to figure out and when I did run into a problem, I used the chat box to contact customer service and the help was quick, accurate and helpful.
Nachteile
Cons. I couldn't find a knowledgebase inside their dashboard area. So, I just used customer chat and they helped me solve my problem quickly and directly.
Warum Moosend gewählt wurde
Pricing.Zuvor genutzte Software
MailchimpGründe für den Wechsel zu Moosend
Pricing.- Branche: Internet
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Customer Service
I have only been using this service for a few months. I initially had a few problems setting it up, but after receiving fantastic backup support everything is now working fine. The team at Moosend went over and beyond to help me sort out my issues.
Vorteile
Ease of use and great customer service. Their backup service is fantastic
Nachteile
None. They have met all expectations. Great
In Betracht gezogene Alternativen
SendinblueWarum Moosend gewählt wurde
Poor support servicesGründe für den Wechsel zu Moosend
Their customer support was exceptional.
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
One of the best Email Marketing Services for the Money
Vorteile
Lots of features and community-driven feature development, prices are affordable compared to the competition
Nachteile
The email designer and templates are a bit old school.
- Branche: Essen & Trinken
- Unternehmensgröße: Selbstständig
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Great Support!
I love moosend! Trying to grow a business is difficult to do, but moosend takes a big chunk of that worry away.
Vorteile
You can't beat the price, especially for what you get. The userface is pretty user friendly and for the issues that I couldn't figure out, support responds quickly and is helpful. Love Moosend!
Nachteile
The building feature could be a bit more user friendly. Love the drag and drop! But editing them wasn't super intuitive. I tried deleting a custom value but couldn't find the delete button. Again, what I couldn't figure out, support did.
Gründe für den Wechsel zu Moosend
Price and Functions- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Fantastic, Excellent, real-time support
I have had fantastic on-line support with excellent turn around time
Vorteile
It seems to be feature packed even on the basic plan
Nachteile
Not a big as Mailchimp so IT guys don't know or trust it.
- Branche: Öffentlichkeitsarbeit und Kommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Have used Moosend a year now on regular basis. This is a very trustful product *****
We now have a hassle free email app that we can trust. Have tried many other apps before, but never had the super service that Mooned are providing us - before now. *****
Vorteile
Moosend has very good service! If we have questions - we get answers very fast from the Manager in UK. We have been using different kind of other apps before, but never had this good service! I can advice Mooned to anyone that want to have a hassle free email-solution!
Nachteile
Fortunately i can't find any drawbacks with this product at all. Again i will give the product five stars: *****

- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
A great mailchimp alternative
Great money value compared to other services out there and a lot of potential
Vorteile
I love all the automations it provides and the customer support which is helpful when you need help for setting a campaign.
Nachteile
Definitely the UI needs upgrading as it is not always easy to find things and get things connected. Also, their wordpress form integration is terrible in design and I can not arrange the fields order in a form :-(