CCM-Software

Helpdesk ist eine cloudbasierte Ticketing-Software, mit der kleine bis große Unternehmen Kundenbetreuungsdienste anbieten können. Die Plattform ermöglicht es Nutzern, die Kundenkommunikation, Abfragen, Tickets, Feedbacks und... Mehr erfahren

Zendesk ist eine cloudbasierte Helpdesk-Management-Lösung, die anpassbare Tools zur Erstellung eines Kundenserviceportals, einer Wissensdatenbank und von Online-Communitys bietet. Die Lösung bietet ein anpassbares... Mehr erfahren

LiveAgent ist eine Online-Live-Chat-Plattform für E-Commerce-Unternehmen auf kleiner und mittlerer Ebene. Die Plattform bietet eine Live-Chat-Anwendung, Ticketverwaltung, Online-Self-Service-Portale sowie Änderungs- und... Mehr erfahren

Bitrix24 ist eine Client-Management-Lösung, die Unternehmen eine Plattform zur Organisation und Verfolgung von Interaktionen mit potenziellen oder bestehenden Kunden und Partnern bietet. Mit der Software können Nutzer... Mehr erfahren

Moxtra ist eine cloudbasierte Verwaltungslösung für Geschäftsinteraktionen, die es Unternehmen ermöglicht, ein Markenportal zu erstellen, um eine kontinuierliche Verbindung mit internen Teams und externen Kunden... Mehr erfahren

LiveCaller ist eine Live-Chat-Lösung, die Unternehmen hilft, mit Kunden über Anrufe, Nachrichten, Drittanbieter-Tools und Co-Browsing-Funktionen in Kontakt zu treten und mit ihnen zu kommunizieren. Agenten können aufgezeichnete... Mehr erfahren

Telegram is an open-source desktop and mobile messaging app that provides businesses with reliable messaging by utilizing end-to-end encryption and self-destruct message capabilities. Telegram allows businesses to customize their... Mehr erfahren

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages. The application lets... Mehr erfahren

Zoho Desk ist eine cloudbasierte Helpdesk-Lösung von Zoho Corporation, die Unternehmen jeder Größe bedient. Zu den wichtigsten Funktionen gehören die Verwaltung von Kundenbetreuungstickets, ein Kundenbetreuungsportal, die... Mehr erfahren

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across... Mehr erfahren

Userlike ist eine cloudbasierte Live-Chat-Lösung, die in bestehende Websites integriert werden kann und die Echtzeit-Kommunikation zwischen Kunden, Mitarbeitenden und internen Teammitgliedern ermöglicht. Das Tool bietet... Mehr erfahren

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. Podium’s platform consolidates customer... Mehr erfahren

HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects,... Mehr erfahren

Front ist ein cloudbasiertes Kollaborationstool für kleine und mittlere Unternehmen. Front konsolidiert verschiedene Kommunikationskanäle wie E-Mail-Konten, Facebook und Twitter und hilft den Nutzern, Kommunikationsabläufe zu... Mehr erfahren

Weave is a comprehensive software solution that includes a web-based phone system, a two-way texting function, customer insights, payment processing, plus more. This solution was built to help businesses with customer... Mehr erfahren

Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships. Help Scout is designed to look like a personal email. There are no ticket numbers, case numbers or... Mehr erfahren

amoCRM is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own... Mehr erfahren

ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows... Mehr erfahren

ZoomInfo powered by DiscoverOrg provides buyer intent data and alerts to sales and marketing teams. This cloud-based solution is suitable for businesses of all sizes looking to streamline marketing initiatives and workflows. It... Mehr erfahren

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include... Mehr erfahren

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... Mehr erfahren

Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key... Mehr erfahren

CallingPost is a communication management solution that helps organizations of all sizes create, send and track emergency broadcasts via voice calls, text messages or emails. It allows users to automatically detect voicemails and... Mehr erfahren

BombBomb is an online marketing platform for video emails in the cloud. It helps sales teams to connect with clients and prospects, convert leads and get referrals by sending tracking videos via SMS, email and social media... Mehr erfahren

Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance... Mehr erfahren

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within... Mehr erfahren

FreeAgent is a complete CRM platform and robust work management system. FreeAgent helps teams get everything in one place, work more collaboratively to get more done, and track and improve performance. Whether it’s a deal, a... Mehr erfahren

Sendspark is a web-based personalized video email solution that helps businesses build genuine connections with their audience. Sendspark enables organizations to stand out in the inbox with video emails for smarter outreach and... Mehr erfahren

Demandforce is a comprehensive marketing, communications, and online reputation management solution intended to help small businesses grow their customer base and generate more revenue. Demandforce uniquely combines all relevant... Mehr erfahren

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to... Mehr erfahren

Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review... Mehr erfahren

Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are... Mehr erfahren

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT... Mehr erfahren

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists... Mehr erfahren

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact... Mehr erfahren

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG,... Mehr erfahren

TrueDialog is a cloud-based SMS texting platform that helps businesses of all sizes send both one-to-one as well as bulk messages to customers. It provides special administrative controls for educational institutions to track and... Mehr erfahren

Plannit is a cloud-based customer and business management application for home service companies in the SMB space. Key features include client communication management, customer and lead management (CRM), scheduling and... Mehr erfahren

Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management... Mehr erfahren

Intelledox is a low-code, cloud-based content and workflow automation (WCA) solution designed to transform B2C operations and improve customer engagement. Businesses and governmental organizations can streamline complex processes... Mehr erfahren

Maropost is a cloud-based marketing solution enabling marketing teams to strategically engage with their audience through marketing automation and analytics. It has proved to be successful for businesses of all sizes across... Mehr erfahren

Heyday is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right... Mehr erfahren

DANAConnect is the ideal communication automation platform for the financial ecosystem. Serve more customers, add new services, increase margins, improve the consistency and speed of your service with automated workflows that... Mehr erfahren

nixi1 is a cloud-based chat management solution, which helps small businesses, contact centers and travel agencies streamline communication across multiple channels including WhatsApp, Facebook Messenger, SMS and Telegram.... Mehr erfahren

Qordoba is an AI writing assistant tool for businesses. Its content style guide platform is driven by natural language processing, which enables you to customize writing guidelines to your unique brand and helps users write with... Mehr erfahren

Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and... Mehr erfahren

NOLA is a call center solution designed to help businesses connect with customers through outbound or inbound calls in compliance with telephone consumer protection act (TCPA) regulations. It enables sales and marketing teams to... Mehr erfahren

AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients'... Mehr erfahren

We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a... Mehr erfahren

Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to communicate and resolve customers' queries. It provides an AI chatbot, Lili, which helps professionals... Mehr erfahren

Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter,... Mehr erfahren

Optify is a business management and customer engagement solution that enables coaches and clients to collaborate, manage programs, and track individual progress. It allows program sponsors to gain visibility into survey results. Mehr erfahren

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams... Mehr erfahren

Ecrion is a customer experience automation tool built for enterprises of all sizes. With this solution, users can map customer journeys, track the number of customers at each milestone, and identify friction that prevents... Mehr erfahren

Quadient is a cloud-based customer experience platform that helps businesses monitor clients' journeys and streamline communication across multiple channels. It enables professionals to create journey maps using a drag-and-drop... Mehr erfahren

DCDial offers a cloud-based auto-dialer solution that helps businesses of all sizes manage call and text communications. The platform also provides a comprehensive compliance suite to assist clients with running legally compliant... Mehr erfahren

Kipsu is a cloud-based live chat solution, which helps educational institutions, airport operators and businesses in the retail and hospitality sectors streamline communication with customers via SMS, in-app messages and... Mehr erfahren

Bizooy is a customer communication solution, which helps locksmiths, veterinarians, healthcare providers, contractors, salons and other professionals handle client reviews to improve search ranking across various platforms such... Mehr erfahren

Courier is a notification management solution, which helps businesses design notifications once and deliver them through push notifications, direct messages like Slack and Facebook Messenger, SMS, and email with the Courier API.... Mehr erfahren

Soprano Connect is a cloud-based mobile communication solution, which facilitates messaging for enterprises and government organizations. Soprano Connect provides a platform to communicate with clients and employees via SMS, RCS,... Mehr erfahren

Echofin is a cloud-based and on-premise communication management solution that helps trading groups, financial educators, traders and brokerage firms engage with financial experts through digital workspaces, chatrooms and... Mehr erfahren

telbee adds voice messaging to website, or lets users create standalone voice recorder URLs to share via social media, podcasts, emails, QR codes and more. Visitors, customers and community can speak their mind easily when it's... Mehr erfahren

Saysimple is a customer communications platform that provides customer contact professionals with the technology they need to manage inbound and outbound customer conversations. The Saysimple platform provides a multi-channel... Mehr erfahren