IVR Software (Interactive Voice Response)

Twilio ist eine CPaaS-Lösung (Cloud Communication Platform as a Service), die es Unternehmen ermöglicht, Kunden über alle Kommunikationskanäle wie SMS, Video, Voice, Chat und andere Kanäle mittels voll programmierbarer APIs... Mehr erfahren

CloudTalk ist eine Verwaltungslösung für Kontaktcenter, die es Unternehmen ermöglicht, die Kommunikation mit Teams und Kunden mithilfe von virtuellen Anrufsystemen zu rationalisieren. Das Tool ermöglicht es Führungskräften,... Mehr erfahren

Zendesk ist eine cloudbasierte Helpdesk-Management-Lösung, die anpassbare Tools zur Erstellung eines Kundenserviceportals, einer Wissensdatenbank und von Online-Communitys bietet. Die Lösung bietet ein anpassbares... Mehr erfahren

VoiceGuide IVR von Katalina Technologies bietet Erstellungstools für ein- und ausgehende IVR. Die Lösung bietet eine On-Premise oder Cloud-Bereitstellung und eine Open-Source-Architektur für die Integration in andere... Mehr erfahren

Bitrix24 ist eine Client-Management-Lösung, die Unternehmen eine Plattform zur Organisation und Verfolgung von Interaktionen mit potenziellen oder bestehenden Kunden und Partnern bietet. Mit der Software können Nutzer... Mehr erfahren

XCally ist eine On-Premise- und cloudbasierte Kontaktcenter-Lösung, die mehrere Kanäle wie Sprache, Chat, SMS, E-Mail, Fax und weitere verwaltet. Die Lösung richtet sich an Inbound-, Outbound- und Blended-Callcenter jeder... Mehr erfahren

LiveAgent ist eine Online-Live-Chat-Plattform für E-Commerce-Unternehmen auf kleiner und mittlerer Ebene. Die Plattform bietet eine Live-Chat-Anwendung, Ticketverwaltung, Online-Self-Service-Portale sowie Änderungs- und... Mehr erfahren

Channels ist eine Lösung für den Kundenservice von Callcentern und Erfolgsteams, die Tools wie Channel-Management, Live-Chat, Anrufmanagement, E-Commerce-Integration, Kontaktverlauf und mehr bietet. Mit Channels können Nutzer... Mehr erfahren

Freshcaller ist eine cloudbasierte PBX-Lösung, mit der Nutzer ihre Callcenter-Abläufe verwalten können. Zu den Hauptfunktionen der Lösung gehören Multi-Level-IVR, Anrufüberwachung und -blockierung, Tools für den automatischen... Mehr erfahren

Routee ist eine cloudbasierte Plattform, mit der Unternehmen jeder Größe den gesamten SMS-Marketing-Workflow von der Kampagnenerstellung bis hin zur Generierung von Leads verwalten können. Zu den wichtigsten Funktionen gehören... Mehr erfahren

Talkdesk ist eine cloudbasierte Callcenter-Lösung, mit der Unternehmen die Kundenzufriedenheit verbessern und gleichzeitig die Kosten für die Kundenbetreuung senken können. Die Lösung nutzt IVR (Interactive Voice Response),... Mehr erfahren

GoToConnect (ehemals Jive) bietet eine cloudbasierte Unified-Communications-Lösung für Unternehmen jeder Größe in den USA. GoToConnect umfasst integrierte Produkte für Business-VoIP, Videokonferenzen und Kontaktcenter. Sie... Mehr erfahren

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support... Mehr erfahren

Five9 ist eine All-in-one-Cloud-Kontaktcenter-Lösung für Inbound-, Outbound-, Blended- und Omnichannel-Kontaktcenter. Mit der praktischen KI von Five9 können Mitarbeitende Kundenerlebnisse über Telefon, E-Mail, Chat,... Mehr erfahren

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID,... Mehr erfahren

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings.... Mehr erfahren

Aircall ist eine cloudbasierte Geschäftstelefon- und Callcenter-Anlage, mit dem die Kundenbetreuung und Sales-Engagement-Vorgänge verwaltet und optimiert werden können. Die Lösung wurde für Büros und Teams in entlegenen Regionen... Mehr erfahren

With Workiz, field service pros can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar.Workiz provides an easy-to-use platform that allows service... Mehr erfahren

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI,... Mehr erfahren

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include... Mehr erfahren

Kixie PowerCall ist eine cloudbasierte IVR-Lösung, mit der Nutzer ihre Verkaufsprozesse automatisieren können. Das Tool kann auch vor Ort bereitgestellt werden. Kixie PowerCall bietet den Nutzern Wahlfunktion mit nur... Mehr erfahren

MessageBird is a cloud-based SMS marketing platform designed to help businesses engage with customers across a variety of channels including WhatsApp, voice, live chat and more. The platform enables organizations to track... Mehr erfahren

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Designed to provide exceptional experiences for your customers and employees, it deploys quickly, is intuitive to use,... Mehr erfahren

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... Mehr erfahren

RingOver ist ein cloudbasiertes Geschäftstelefonsystem für flexible Teams zur Vereinfachung der Anrufabwicklung. Erhalte virtuelle Nummern in über 60 Ländern und profitiere von kostenlosen und unbegrenzten Anrufen. Vertriebs- und... Mehr erfahren

Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile... Mehr erfahren

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000... Mehr erfahren

InfoFlo ist eine integrierte CRM-Lösung, auf die online zugegriffen oder die vor Ort installiert werden kann. Das System bietet Kontaktmanagement, Computer-Telefonie-Integration, Marketing- und Vertriebsautomatisierung sowie... Mehr erfahren

JustCall.io is a cloud-based phone system that helps create and manage an international call center on a unified platform. With its integration with customer relationship management (CRM) or help desk dashboards, it enables users... Mehr erfahren

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and... Mehr erfahren

NewVoiceMedia’s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities and data to deliver... Mehr erfahren

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using... Mehr erfahren

Connect First is a cloud-based contact center solution, which provides users various applications such as multi-channel contact management, automated call distribution (ACD), interactive voice response (IVR), computer telephony... Mehr erfahren

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes. 3CLogic is able to manage internal and... Mehr erfahren

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... Mehr erfahren

Spoke Phone is a VoIP softphone solution, which helps businesses manage calls, meetings, voicemails, transcription, automated call distribution processes, and more. Sales professionals can document mobile phone calls for future... Mehr erfahren

AloTech ist eine cloudbasierte Callcenter-Lösung, die Funktionen wie Sprachaufzeichnung, Sprachanalyse, prädiktiven Wähler, automatische Anrufverteilung und interaktive Sprachantwort bietet. Die Sprachanalysefunktion bietet... Mehr erfahren

AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to... Mehr erfahren

wolkvox is a cloud-based call center management software that helps businesses streamline communications across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and... Mehr erfahren

NUACOM ist eine Callcenter- und Business-VoIP-Lösung, die bei der Verwaltung von Geschäftsvorgängen mit Softphones, IVR, Auto-Attendant, Konferenzraum, Nummernportierung und mehr hilft. Die zentralisierte Plattform ermöglicht es... Mehr erfahren

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment... Mehr erfahren

CloudCall is a cloud-based telecommunications and business VoIP solution. Key features include power dialer, call reports, real-time dashboards and automatic call distribution (ACD). The cloudcall portal helps in managing... Mehr erfahren

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize... Mehr erfahren

uContact is a call center solution offering on-premise and cloud-based deployments. It is suitable for call centers of all sizes and helps users manage sales and customer service across various channels. Primary features include... Mehr erfahren

VoIPstudio ist eine cloudbasierte Callcenter-Management-Lösung, die für Unternehmen jeder Größe entwickelt wurde. Sie bietet Funktionen wie ACD (Automatic Call Distribution), IVR, Anrufprotokolle, Speech to Text und Remote... Mehr erfahren

Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. The solution offers features... Mehr erfahren

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice... Mehr erfahren

Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and... Mehr erfahren

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the... Mehr erfahren

Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses in industries such as banking, manufacturing, government, healthcare, retail and transportation. Aspect CXP Pro combines the... Mehr erfahren

Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents in real-time. The application allows telemarketers to manage leads, create and organize contact sheets and set... Mehr erfahren

Plum Fuse is a cloud-based interactive voice response (IVR) solution that helps businesses automate customer interactions and business processes through their voice channel. Voice applications built with Plum technology provide... Mehr erfahren

Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include... Mehr erfahren

Ringba is a cloud-based call center solution that enables businesses to streamline processes related to call routing, marketing campaign tracking, customer service management, and more. Professionals can filter, sort or search... Mehr erfahren

Noble Enterprise is a call center management solution suitable for businesses of all sizes. Key features include inbound, outbound and blended contact management, predictive dialing, skills-based call routing, digital recording... Mehr erfahren

Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts. Key features include canned responses, speech recognition, call recording, conference calling, notifications,... Mehr erfahren

Phonexa Call Logic is a cloud-based solution that enables businesses to gain data insights into marketing calls and campaigns, improving return-on-investment (ROI). It allows users to capture caller demographics, analyze inbound... Mehr erfahren

contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization,... Mehr erfahren

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations,... Mehr erfahren

Replicant allows businesses to establish and manage an autonomous contact center to streamline customer service operations using voice AI. Voice is the fastest and most seamless way to communicate with your customers.... Mehr erfahren

Voice Shot is a cloud phone solution that helps businesses streamline operations related to call forwarding, screening, transfer, blocking and more. The urgent alert module lets users broadcast text and voice messages to create... Mehr erfahren

Pronexus VBVoice is an on-premise call center solution that helps small to large enterprises build and develop interactive voice response (IVR) applications using a drag-and-drop interface. It enables users to convert text files... Mehr erfahren

Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics. Nectar... Mehr erfahren

Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web... Mehr erfahren

Freedom is a cloud-based interface designed to help contact centers manage incoming/outgoing calls from multiple mobile devices or an integrated phone system and improve customer service efficiency. Features offered are remote... Mehr erfahren

Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dialing, targeted campaigns, workforce management, call recording and more. Professionals can create or edit call... Mehr erfahren

Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to communicate and resolve customers' queries. It provides an AI chatbot, Lili, which helps professionals... Mehr erfahren

TalkChief is a business phone system, which enables call centers, startups, enterprises and nonprofits to streamline communication across remote teams and customers. Professionals can block spam numbers or bots, assign caller IDs... Mehr erfahren

Metaphor IVR+ is a cloud-based interactive voice response (IVR) solution that helps users automate their customer service process. The software integrates with communication channels in users’ company infrastructure, such as... Mehr erfahren

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed.... Mehr erfahren

Servetel Cloud Call Center is a hosted telephony solution that enables businesses to streamline customer service operations. It helps managers track employee productivity based on various activities including the number of... Mehr erfahren

With mobile and desktop capabilities, Tresta is a cloud-based business phone system that provides unlimited calling and texting from on-the-go and call scheduling and routing at the desk. Key features include dynamic caller ID,... Mehr erfahren

IVM Interactive Voice Response is windows and Linux-based solution that uses interactive voice response (IVR) menu command to record messages, replay responses, transfer calls, and more on a centralized platform. It enables staff... Mehr erfahren

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams... Mehr erfahren

SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time... Mehr erfahren

Telemation is an on-premise customer relationship management (CRM) solution for call centers offered by Database Systems Corp. (DSC). Telemation provides users with its own telephony system and uses computer telephony integration... Mehr erfahren

CARES (Communication and Relationship Engagement Solution) from Centurion is an integrated call center solution suitable for small and large enterprises looking for automatic call distribution (ACD), QA recording, outbound... Mehr erfahren

Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across various industry verticals such as health care, retail, financial services, consumer products and... Mehr erfahren

Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce... Mehr erfahren

Omnitraq is a business intelligence solution that offers data mining and speech analytics tools for large and midsize call centers in a variety of industries. Omnitraq can capture customer interaction data from a number of... Mehr erfahren

Cloud Contact Pro is a cloud-based call center management solution that supports inbound, outbound, blended and multichannel contact centers. Key features include agent scripting, contact flow, call routing, quality management,... Mehr erfahren

Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice... Mehr erfahren

eXsight Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management,... Mehr erfahren

Fonvirtual Virtual PBX is a VoIP solution that helps businesses streamline customer interactions through multiple communication channels such as audio/video calls, chats and WhatsApp. Key features include call recording,... Mehr erfahren

Soprano Connect is a cloud-based mobile communication solution, which facilitates messaging for enterprises and government organizations. Soprano Connect provides a platform to communicate with clients and employees via SMS, RCS,... Mehr erfahren